0
screen goes black via OnePlus 9 Pro

  1. krishnangangster15 , via OnePlus 9 Pro , Oct 17, 2021 :
    hi,
    i have an issue with my phone. when I take whatsapp call, sometimes the phone goes black. i can hear, speak through the call without any issues. but i can't operate my phone during that time even after pressing power button, power + volume +- buttons. i can't operate till i exit the call. the phone call is through handset mode (not via speaker). my model is 9 pro.
     

    #1
  2. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Oct 17, 2021

    Dresa91 , Oct 17, 2021 :
    Does it only happen with WhatsApp?
    Can you please clear cache of WhatsApp and then in recovery?
     

    #2
    dom_k, rHITkM. and Caomhin like this.
  3. krishnangangster15 , via OnePlus 9 Pro , Oct 22, 2021 :
    hi,
    mostly with whatsapp, sometimes with botim and rarely with normal calls.
     

    #3
  4. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Oct 23, 2021

    Dresa91 , Oct 23, 2021 :
    What is botim?

    did you clear the cache of those apps and in recovery?
     

    #4
  5. krishnangangster15 , via OnePlus 9 Pro , Oct 23, 2021 :
    it is another app for calling. and why I have to clear cache for everything? even for phone calls it gets black.
     

    #5
    dom_k likes this.
  6. dom_k
    The Lab - OnePlus 9 Pro Reviewer Oct 23, 2021


    #6
  7. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Oct 23, 2021

    Dresa91 , Oct 23, 2021 :
    I just asked for clearing cache of those three apps you are facing issues with,…
     

    #7
    dom_k likes this.