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screen hangs, apps not stable and phone switches off automatically

  1. ptrap
    Cupcake Apr 15, 2021

    ptrap , Apr 15, 2021 :
    First the apps get uncontrollable and shuts off. Messages disappear in the app and then screen doesn't respond. Finally phone shuts off automatically then restarts. What should be done here please guide. This has happened quite frequently in last few weeks.

     

    #1
  2. pablofg1978
    Head Moderator Head Moderator Apr 15, 2021

    Best Answer
    pablofg1978 , Apr 15, 2021 :
    Did you tried to charge your phone overnight for a couple of cycles?
     

    #6
  3. pablofg1978
    Head Moderator Head Moderator Apr 15, 2021

    pablofg1978 , Apr 15, 2021 :
    Hello there,
    What device do you have?
     

    #2
  4. ptrap
    Cupcake Apr 15, 2021

    ptrap , Apr 15, 2021 :
    Hi,

    It is actually OnePlus 7, 6gb ram one. Could you please help me on this.

    Thanks
     

    #3
  5. pablofg1978
    Head Moderator Head Moderator Apr 15, 2021

    pablofg1978 , Apr 15, 2021 :
    What did you tried to do so far?
     

    #4
  6. ptrap
    Cupcake Apr 15, 2021

    ptrap , Apr 15, 2021 :
    uninstalled all apps installed from playstore. Did factory reset and after reset still same response from the phone.
     

    #5
  7. ptrap
    Cupcake Apr 15, 2021

    ptrap , Apr 15, 2021 :
    Generally I would charge as and when needed for an hour and then disconnect from charging
     

    #7
  8. pablofg1978
    Head Moderator Head Moderator Apr 15, 2021

    pablofg1978 , Apr 15, 2021 :
    Try to do it for a couple of cycles and check if the overall performance improve
     

    #8
  9. ptrap
    Cupcake Apr 15, 2021

    ptrap , Apr 15, 2021 :
    I will try this out but when all this was happening, at first, the guess was that the phone might have been hacked.
     

    #9
  10. pablofg1978
    Head Moderator Head Moderator Apr 15, 2021

    pablofg1978 , Apr 15, 2021 :
    Do you install apps outside of the playstore?
     

    #10
  11. pablofg1978
    Head Moderator Head Moderator Apr 15, 2021

    pablofg1978 , Apr 15, 2021 :
    Do you install apps outside of the playstore?
     

    #11
  12. ptrap
    Cupcake Apr 15, 2021

    ptrap , Apr 15, 2021 :
    Nope I don't.
     

    #12
  13. pablofg1978
    Head Moderator Head Moderator Apr 15, 2021

    pablofg1978 , Apr 15, 2021 :
    Then it is highly improbable that your device was hacked
     

    #13
  14. zix47
    Gingerbread Apr 16, 2021


    #14
  15. rayprayas03
    Ice Cream Sandwich Apr 16, 2021


    #15
  16. KaranFafat
    Gingerbread Apr 16, 2021


    #16
  17. ptrap
    Cupcake Apr 21, 2021

    ptrap , Apr 21, 2021 :
    they want the phone to be deposited at their store and currently they are understaffed
     

    #17
  18. ptrap
    Cupcake Apr 21, 2021

    ptrap , Apr 21, 2021 :
    2 cycles completed. Observing some stability so far.
     

    #18
    pablofg1978 likes this.