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Screen not displaying properly via OnePlus 5T

  1. daunston_dmr
    Eclair Apr 17, 2021

    daunston_dmr , via OnePlus 5T , Apr 17, 2021 :
    1618628611314.jpg

    1618627622431.jpg
    This morning when I started the oneplus Tv showed this screen. From yesterday it was working completely fine. Please tell me what to do. I can't miss the IPL match today.
    Ps.Its still under warranty.
     
    Last edited: Apr 17, 2021

    #1
    Yash Pratap Singh. likes this.
  2. Yash Pratap Singh.
    KitKat Apr 17, 2021

    Yash Pratap Singh. , Apr 17, 2021 :
    You should place a service request on the OnePlus Care App by the following steps-
    1. Download OnePlus Care app by clicking here
    2. Find Serial number on the box of the TV or in TV Settings and register your TV on the app
    3. Raise a Service/Repair request
    4. A service number will be given and a technician will be assigned
    The rest will be taken care of by the OnePlus Service centre!

    But this looks a lot like its a user damage to the product, so I am not sure if the repair work will be free.

    Thanks!
    Hope it helps
     

    #2
    Tokolozi and Venky61 like this.
  3. daunston_dmr
    Eclair Apr 17, 2021

    daunston_dmr , via OnePlus 5T , Apr 17, 2021 :
    Thank you for the reply. But it is not the user damage because we never touch the TV as we have mounted it.
     

    #3
    Yash Pratap Singh. likes this.
  4. Yash Pratap Singh.
    KitKat Apr 17, 2021

    Yash Pratap Singh. , Apr 17, 2021 :
    And was the TV connected to power supply for the night?
     

    #4
    Venky61 likes this.
  5. daunston_dmr
    Eclair Apr 17, 2021


    #5
    Yash Pratap Singh. likes this.
  6. Yash Pratap Singh.
    KitKat Apr 17, 2021

    Yash Pratap Singh. , Apr 17, 2021 :
    Oh...anyways, the technician will check the TV, so follow the steps as I mentioned to raise the request :)
     

    #6
    Venky61 likes this.
  7. daunston_dmr
    Eclair Apr 17, 2021

    daunston_dmr , via OnePlus 5T , Apr 17, 2021 :
    Thank you very much.My parents will sue me for this😭
     

    #7
    Yash Pratap Singh. likes this.
  8. Yash Pratap Singh.
    KitKat Apr 17, 2021

    Yash Pratap Singh. , Apr 17, 2021 :
    Oh...i can imagine that 🥺
    But you can't do anything, can you? If there's a manufacturing fault in the display or board then it's under warranty...but you can only wait for the technician to check it.
    Keep us updated about this case 😬
     

    #8
    daunston_dmr likes this.
  9. Trishala Anusha
    OnePlus Bug Hunter Staff Member Apr 17, 2021

    Trishala Anusha , Apr 17, 2021 :
    It would be our pleasure to resolve the issue that you are facing. We have dropped you a message for more details required to get this sorted out. Hope you would get back to us at the earliest.

    Regards,
    Anusha
     

    #9
    daunston_dmr likes this.
  10. daunston_dmr
    Eclair Apr 17, 2021

    daunston_dmr , via OnePlus 5T , Apr 17, 2021 :
    1618667543514.jpg
    The Tv started working fine when I connected it directly to the power supply as seen in the picture above. Before it connected through a stabilizer.
    But still I can see a horizontal black line in the center which appears for 3 sec and then disappears and also dead pixels to the right.
    1618667698926.jpg
     

    #10
    Yash Pratap Singh. likes this.
  11. Yash Pratap Singh.
    KitKat Apr 17, 2021

    Yash Pratap Singh. , Apr 17, 2021 :
    I think you should still get it checked... because these kind of problems escalate in the future.
     

    #11
  12. daunston_dmr
    Eclair Apr 17, 2021

    daunston_dmr , via OnePlus 5T , Apr 17, 2021 :
    Okay Thank you.
    I had received a phone call from the technician regarding what was the damage. He will come later he told.
     
    Last edited: Apr 17, 2021

    #12
    Yash Pratap Singh. likes this.
  13. daunston_dmr
    Eclair Apr 17, 2021

    daunston_dmr , via OnePlus 5T , Apr 17, 2021 :
    Now the TV is working fine . Now it's connected through the stabilizer (As seen in the picture).And the black horizontal line disappeared.Only dead pixels to the right can be seen was not visible before.
    Atleast I can see 🙈 IPL
    1618668572502.jpg

    1618668439592.jpg
     

    #13
    Yash Pratap Singh. likes this.
  14. Yash Pratap Singh.
    KitKat Apr 17, 2021


    #14
    daunston_dmr and Venky61 like this.
  15. Venky61
    OnePlus TV Expert Community Expert Apr 17, 2021

    Venky61 , Apr 17, 2021 :
    That's super strange, though happy for you that it worked. Did the technician suggest you that or you tried it yourself?
     

    #15
  16. daunston_dmr
    Eclair Apr 17, 2021

    daunston_dmr , via OnePlus 5T , Apr 17, 2021 :
    I tried it myself just before the IPL match was suppose to start. Guess it was Luck😂.
    Thank you oneplus community for always being there. ❤️🖤
     

    #16
    Venky61 and Yash Pratap Singh. like this.
  17. Yash Pratap Singh.
    KitKat Apr 17, 2021

    Yash Pratap Singh. , via OnePlus 7T , Apr 17, 2021 :
    Hehe welcome. 😏
    But don't rely on luck, get it checked as soon as possible...there may be some issues in the display panel due to heating or something. 😉
     

    #17
    Venky61 likes this.
  18. daunston_dmr
    Eclair Apr 18, 2021


    #18
  19. Yash Pratap Singh.
    KitKat Apr 18, 2021


    #19
  20. daunston_dmr
    Eclair Apr 18, 2021

    daunston_dmr , via OnePlus 5T , Apr 18, 2021 :
    He called me and asked what was the problem and nothing else.
     

    #20