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Screen not working (OnePlus 5 - ONEPLUS A5000)

  1. kshitijkorekar
    Gingerbread Sep 28, 2017

    kshitijkorekar , Sep 28, 2017 :
    Dear OnePlus
    My screen does not light up when I receive a call (only the ring is audible) then I need to turn the screen on via the power button by pressing it and tap the notification area which is in blue while having call then I can access the call screen.
    This problem is only while receiving cellular call and not while receiving call via app like WhatsApp.
    This problem went off a couple of weeks ago as I formatted my OnePlus 5 (running Android 7.1.1 with OxygenOs 4.5.10) but it came back a few days ago.
    PLEASE FIX THIS.

    Warm Regards
    OnePlus fan
     

    #1
    F1519364952769 likes this.
  2. kshitijkorekar
    Gingerbread Nov 18, 2017


    #2
    F1519364952769 and ST4TiC_ like this.
  3. MrMysakovich
    Ice Cream Sandwich Nov 18, 2017


    #3
    ST4TiC_ likes this.
  4. ST4TiC_
    Cupcake Nov 18, 2017


    #4
  5. Cosmos_NT
    KitKat Nov 18, 2017

    Cosmos_NT , Nov 18, 2017 :
    happens when the phone is taken out from pocket or just laying on table or something

    if the issue happens while it's taken out from the pocket then the pocket mode and the proximity sensor is responsible

    or you should try clearing cache from recovery
     

    #5
  6. TheMystic
    Lollipop Nov 18, 2017


    #6
  7. kshitijkorekar
    Gingerbread Nov 20, 2017

    kshitijkorekar , Nov 20, 2017 :
    this won't help I've done it. it needs a factory reset to be working and I've done it 3 times but everytime it is reseted it returns to the blank the call screen after 2 weeks or so.
     

    #7
    F1519364952769 likes this.
  8. kshitijkorekar
    Gingerbread Nov 20, 2017

    kshitijkorekar , Nov 20, 2017 :
    this won't help I've also done it. it needs a factory reset to be working and I've done it 3 times but everytime it is reseted it returns to the blank the call screen after 2 weeks or so.
     

    #8
    F1519364952769 likes this.
  9. kshitijkorekar
    Gingerbread Nov 20, 2017

    kshitijkorekar , Nov 20, 2017 :
    no it's not that case. I'm having blank call screen everytime. Also this only happens with CELLULAR CALL AND NOT WITH CALL FRON OTHER APPS LIKE WHATSAPP.
     

    #9
    F1519364952769 likes this.
  10. kshitijkorekar
    Gingerbread Nov 20, 2017


    #10
    F1519364952769 likes this.
  11. kshitijkorekar
    Gingerbread Nov 20, 2017

  12. pablofg1978
    Head Moderator Head Moderator Nov 20, 2017

    pablofg1978 , Nov 20, 2017 :
    Threads merged, please do not create duplicate threads
     

    #12
  13. U1511147944534
    Cupcake Nov 20, 2017


    #13
  14. Jaanuo
    Eclair Nov 21, 2017


    #14
  15. kshitijkorekar
    Gingerbread Dec 1, 2017


    #15
    F1519364952769 likes this.
  16. kshitijkorekar
    Gingerbread Dec 1, 2017

    kshitijkorekar , Dec 1, 2017 :
    well the basic function of a phone is not working properly and you say *don't shout* I respect you for saying please but why is the problem not resolved - in the first place - WHY DOES THE PROBLEM EXISTS???????????
     

    #16
    F1519364952769 likes this.
  17. pablofg1978
    Head Moderator Head Moderator Dec 1, 2017

    pablofg1978 , Dec 1, 2017 :
    This is a community support forum. Contact support or visit a service center if you can't solve your issue.
     

    #17
  18. kshitijkorekar
    Gingerbread Dec 3, 2017

    kshitijkorekar , Dec 3, 2017 :
    thanks for the advice
     

    #18
    F1519364952769 likes this.