Screen Randomly Unresponsive

  1. kyoo Gingerbread Dec 3, 2018

    kyoo, Dec 3, 2018 :
    Has anyone else had this happen?

    When the screen is off and I try to wake it, the phone will randomly not respond to any inputs, including double tap to wake, holding the power button, etc., for roughly 10s before it wakes up and behaves normally.

    I'm not sure what's causing this delay and it is random throughout the day. It does not seem to depend on any apps being running in the background. Very frustrating.

    The phone is:
    OnePlus 6T
    8gb RAM, 256gb Storage
    Midnight Black
    Purchased 11/23/18

    *Please try turning off ambient display, it may be related, I am testing it out now

    *was not ambient display. Testing with OP update 9.0.7 now
    Last edited: Dec 7, 2018

    Aina6t, hrki, O1541738932008 and 2 others like this.
  2. W1543302132234 Cupcake Dec 3, 2018

    W1543302132234, Dec 3, 2018 :
    it has happened to me before lasted about 10-15 seconds the phone came back on then I reset it hasn't done that in over a month that was the only time.

  3. Illist Cupcake Dec 3, 2018

  4. kyoo Gingerbread Dec 3, 2018

    kyoo, Dec 3, 2018 :
    I've cleared the cache, reset, and the issue is random and not camera related as i thought could be possible

  5. Y1542159848649 Cupcake Dec 3, 2018

    Y1542159848649, Dec 3, 2018 :
    I'm having the same issue ,sometimes the time freezes. or even shows a different time ,becomes unresponsive from time to time .

    kyoo likes this.
  6. kyoo Gingerbread Dec 3, 2018

    kyoo, Dec 3, 2018 :
    Happened again this morning - this only happens for me when the screen is off. Neither double-tap to wake nor the power/screen button wake the phone, and it is a solid 10+ seconds before the phone wakes. Once it wakes, the phone operates 100% as normal and lightning quick. Hope this can be resolved in a software update soon.

    I have the 6T w/ 8gb of ram and 256gb storage, in midnight black. Incredibly disappointed in this.

  7. dahiya28 Eclair Dec 3, 2018

    dahiya28, Dec 3, 2018 :
    I'm also having same problem reported earlier but didn't get any response. let's hope OnePlus see it and give us some solution.

  8. burhan_bhol Cupcake Dec 4, 2018

  9. Y1543893440433 Cupcake Dec 4, 2018

    Last edited: Dec 4, 2018

  10. kyoo Gingerbread Dec 4, 2018

    kyoo, Dec 4, 2018 :
    strange. do you guys have the pick up to ambient display setting turned on? i've turned this off, haven't noticed it since but it is too random to tell. i'm also going to try changing the wallpaper if it happens again, seeing any other settings i can try.

  11. CoronaDoug Cupcake Dec 4, 2018

  12. Kshitizverma Cupcake Dec 4, 2018

  13. SaikrishnaReddy_muddasani Cupcake Dec 4, 2018

  14. L1543569583267 Cupcake Dec 4, 2018

    L1543569583267, Dec 4, 2018 :
    happened to me too... it was for 5 sec and than it is working fine... before that i think one week before my phone stopped responding for like 20sec and than i restarted it and it was like nothing happen ... no idea why it is happening...sometime I feel like it is worthless to spend 42k and than face these tensions...

  15. LarsNK Froyo Dec 4, 2018

    LarsNK, Dec 4, 2018 :
    Same issue here. Have ambient on and single tap enabled. Sometimes screen just remains black or I get det drop down menu only. Sometimes I get the scanner icon but greyed out.
    Started some time after 9.0.6
    Pretty much happens periodically and can't find anything particular that triggers it. Maybe a top sensor problem of some sort?

  16. kyoo Gingerbread Dec 4, 2018

    kyoo, Dec 4, 2018 :
    trying turning off ambient and see if it happens - i don't *think* i have encountered it since I turned off ambient

  17. dahiya28 Eclair Dec 5, 2018

    dahiya28, Dec 5, 2018 :
    ambient display already been disabled but it keep happening randomly.

  18. YRJ KitKat Dec 5, 2018

  19. kyoo Gingerbread Dec 6, 2018

    kyoo, Dec 6, 2018 :
    battery saver not on.

    it's not ambient display, this time it happened for 15+ seconds, I thought the phone bricked itself. When it "woke up" everything was normal. I checked and there were not even any apps up in the background. I am going to return the phone.

  20. Y1542159848649 Cupcake Dec 6, 2018

    Y1542159848649, Dec 6, 2018 :
    even my screen is becoming unresponsive for longer times without any apps running ,this is really bad ,I feel like returning the phone .