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Screen Randomly Unresponsive

  1. kyoo Gingerbread Dec 6, 2018

    kyoo, Dec 6, 2018 :
    i laughed because i applied for an RMA, and they want me to send the phone to them - when we know they don't even know what is wrong. WTF?
     

    #21
  2. kyoo Gingerbread Dec 6, 2018

    kyoo, Dec 6, 2018 :
    Just updating this:

    - I requested the phone to be replaced for a new one in case it is a hardware issue
    - They instead want me to send the phone to Acer to repair, and then once they figure out what's wrong/fix it, either send it back to me or send a replacement if not fixed - Obviously, this can take up to 5-10 business days for all I know, and they do not provide a backup
    - I contacted support and asked them to just replace my phone - send me a new one, and I can send this one to Acer for repair.
    - They declined. I said, can't I just return this phone and purchase a new one then, since I only purchased this phone a week ago? They said yes, but I have to bear the shipping fees, even if it it is because there is something wrong with the phone and I am returning it for that reason.

    Nonsensical. They want to step up and offer and compete with flagships for flagship pricing with their OP7 and 5G? Not with service like this.
     

    #22
  3. kyoo Gingerbread Dec 12, 2018

    kyoo, Dec 12, 2018 :
    i think this has stopped in 9.0.7, in exchange for increased battery burn.

    the double tap to wake still sometimes does not respond, but the power button has not failed to wake the phone yet
     

    #23
  4. Sugirtha Sudharsan Surya Cupcake Dec 12, 2018

  5. mehsul Cupcake Feb 28, 2019

    mehsul, Feb 28, 2019 :
    same in here, i have OP6T 128gb / 8gb ram. it happened twice since i had the phone, when screen is black it freezes neither touching the screen nor the power button wakes it up for 10 secs. after it wakes up it works normally. it may be software related because i didn't have this issue before the update 9.0.12 or by chance it didn't occur. I had battery saver on with 5% battery remaining.
     
    Last edited: Feb 28, 2019

    #25