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screen turning on randomly

  1. Kubba Cupcake Dec 19, 2017

    Kubba, Dec 19, 2017 :
    I've noticed that my screen turns on randomly, when I have it put down somewhere, and always when it does I get a red text saying something like "unsuccessful, please try again". Anyone know how to fix this?
     

    #1
  2. sabari k Eclair Dec 19, 2017

    sabari k, Dec 19, 2017 :
    Red text is nothing but your face detection fail indication.
    if your face unlock got failed it will display like that.you can click the face symbol and retry your face unlock...
    you can off the lift up display to make you screen waking often.
     

    #2
  3. swapnil.chari Eclair Dec 19, 2017


    #3
    Sahilkum likes this.
  4. Kubba Cupcake Jan 12, 2018

    Kubba, Jan 12, 2018 :
    Still having the same problem. I do not have ambient display turned on, and not the lifting up thingy. I have also tried turning off the facial recognition. Screen still turns on randomly for no reason :-/ Could this be some kind of hardware problem?
     

    #4
  5. msrikanthocp Froyo Jan 12, 2018


    #5
    Kubba likes this.
  6. Kubba Cupcake Jan 12, 2018

    Kubba, Jan 12, 2018 :
    nope, still having the same issue
     

    #6
  7. msrikanthocp Froyo Jan 13, 2018


    #7
  8. Colemorwabe Cupcake Jan 13, 2018

    Colemorwabe, Jan 13, 2018 :
    I have the same exact problem. Face unlock assistive lighting comes on randomly and displays same message. I'll follow this thread to see if you find a solution.
     

    #8
  9. Kubba Cupcake Jan 13, 2018

    Kubba, Jan 13, 2018 :
    have you been in contact with the OnePlus support? I'll probably contact them soon if I don't find a solution to the problem.
     

    #9
  10. carlosnino Froyo Jan 13, 2018

    carlosnino, Jan 13, 2018 :
    Same thing happens to my but I discovered it was my fault: I accidentally touched the fingerprint sensor or the piwer button when I put it down. Damn you sensitive and fast phone! :D
    Same "issue" maybe?
     

    #10
  11. Q1515664947349 Cupcake Jan 13, 2018


    #11
  12. Kubba Cupcake Jan 13, 2018

    Kubba, Jan 13, 2018 :
    have tried this, both on and off.
     

    #12
  13. Kubba Cupcake Jan 13, 2018

    Kubba, Jan 13, 2018 :
    I'm using a case, so that should not be the problem. I'll try turning the fingerprint sensor off, thx för the tip m8.
     

    #13
  14. Kubba Cupcake Jan 13, 2018

    Kubba, Jan 13, 2018 :
    nope, hahah. still having this issue. I guess I should contact the support then..
     

    #14
  15. Kubba Cupcake Jan 13, 2018

    Kubba, Jan 13, 2018 :
    and yes, before someone comments that I should factory reset my phone. I have already tried that as well.
     

    #15
  16. mohkg2000 Cupcake Apr 5, 2018


    #16