[Submitted] Screen turns on during calls

  1. Artur4Life
    Froyo Mar 18, 2017

    Artur4Life , Mar 18, 2017 :
    Often during calls the proximity sensor does not recognize properly and the screen does not turn off during calls properly. Plus, if notifications arrive during the call, the phone vibrates, which is quite annoying

  2. ahmed hesham
    Cupcake Mar 19, 2017

  3. G_Alejandro_Martín_Cova
    Donut Mar 22, 2017

    G_Alejandro_Martín_Cova , Mar 22, 2017 :
    I have this problem too, i´m on OB12 but had it with OB11 and 10. I think the problem is with the Oneplus call app, I installed Google dialer app the problem does not come again.

    MarianCanea likes this.
  4. cristiangabriel09
    Cupcake May 15, 2017

  5. Snaken
    Cupcake Jun 1, 2017

  6. pieterhartzer
    Cupcake Jun 2, 2017

    pieterhartzer , Jun 2, 2017 :
    Same for me. I have to ask people to hold on while I close all the settings that was opened by my face touching the screen. I noticed it especially when receiving a notification, for example a Whatsapp message.

    OnePlus 3 A3003
    Oxygen 4.1.3
    Android 7.1.1
    Build ONEPLUS A3003_16_170411

  7. Longero
    Cupcake Jul 12, 2017

    Longero , Jul 12, 2017 :
    Same here.
    During calls my state bar shows and I am "clicking" with my cheek the disconnect. Additionally the screen during the call is blinking like the phone was moving near the ear and back -- but is not, I am just trying to make normal phone call.
    I have tried already the factory reset as it was proposed while problems after upgrade from android ver 6 to 7.

    OnePlus 3 A3003
    Oxygen 4.1.6
    Android 7.1.1

  8. G3kko
    Cupcake Jul 13, 2017

    G3kko , Jul 13, 2017 :
    Screen goes off when I call via WhatsApp, telegram or messenger. Phone doesn't react on touches neither button clicks
    Oxygen OS 4.5.5

  9. nigeloconnor
    Eclair Jul 14, 2017

    nigeloconnor , Jul 14, 2017 :
    Same issue here.. During calls phone screen lights up and my ear/face opens apps. One time I even managed to turn on aeroplane mode is the middle of a car with the ear/face and end the call.

  10. nigeloconnor
    Eclair Jul 14, 2017

  11. akhilmatt
    Cupcake Jul 14, 2017

    akhilmatt , Jul 14, 2017 :
    Probably a software issue regarding proximity sensor.

  12. janar08
    Donut Jul 17, 2017

    janar08 , Jul 17, 2017 :
    Same issue
    OnePlus 3 A3003
    Oxygen 4.1.6
    Android 7.1.1
    Build ONEPLUS A3003_16_170610

  13. KarVi
    Gingerbread Jul 18, 2017

    KarVi , Jul 18, 2017 :
    Same issue here.

    Oneplus 3 A3003
    Oxygen OS Open beta 18 / 19

    Very very anoying to have various settings disabled (by your cheek), so you have to check them all the time.

  14. nikoli4
    Cupcake Jul 18, 2017

  15. TheBestPessimist
    Cupcake Jul 19, 2017

    TheBestPessimist , Jul 19, 2017 :
    I have this as well, clean update with everything deleted (including userdata, coming from paranoid android). build number: ONEPLUS A3003_16_170610.

    Could you please please please fix this one? It is so damn annoying to close the call, or to open various applications, or click on quicksettings tiles.

    spookyrist likes this.
  16. spookyrist
    Eclair Jul 26, 2017

    spookyrist , Jul 26, 2017 :
    I have same problem. Every call is interrupted by pressing something on the screen with my cheek.
    Hopefully you will fix this issue soon it is very annoying.


  17. G_Atif_Ishaque_uGPQ
    Cupcake Aug 5, 2017

  18. G_Atif_Ishaque_uGPQ
    Cupcake Aug 6, 2017

    G_Atif_Ishaque_uGPQ , Aug 6, 2017 :
    strange they haven't fixed it uptill now. this is problem with the oneplus 3t dialer. using google dialer and problem is gone for good.

    G_Stefan_Munker_ckTX likes this.
  19. TheBestPessimist
    Cupcake Aug 14, 2017

  20. vimfuego
    Gingerbread Aug 15, 2017

    vimfuego , Aug 15, 2017 :
    I submitted a bug report on this too. Unfortunately when I was investigating a solution it's been an issue for a LONG time. Below is what I sent back to OnePlus support when they asked for further information. Their questions in blue....

    First: we’d like to know if clearing the cache from recovery could be helpful.
    I doubt it, the phone has had the issue from day one using stable releases or Beta.

    Second: Please tell us about the detailed issue and the reproducing process.
    As I said in my post on the forum, it is very easy to make happen, I'm sure you could reproduce it yourself. But FYI here is some links to others with the same issue dating back to 2015 that might help explain it in a different way.

    To reproduce it have someone call you and talk to them not using hands free, then have someone else send a SMS, or if you have Facebook have them send you something so you get a notification. The screen will become active and that is when the problems start if you are still on the phone call because your cheek starts to activate functions...sometimes hanging up on the user.

    Third: Can you please help us collect some logs so that we can look further into it?
    I can do that if the information above does not help explain the issue or allow your engineers to duplicate it.

    The logic behind how the screen should work when you are on a call I think should be:
    If phone call is active and not in handsfree mode then the screen should stay 'off' even when new notifications come through.
    I don't think it is an issue with the proximity sensor, it would just appear notifications are over-riding the proximity sensor. If the proximity sensor is detecting the phone is on someone's ear then notifications should be stopped from waking the screen.