Screen wakes up randomly (ambient display off)

  1. Franmoraf
    Cupcake Dec 15, 2017

    Franmoraf , Dec 15, 2017 :
    Hi all! I tried to find this question but I couldn't find anything similar so apologies if this problem is already solved :C

    My screen wake up randomly showing the lock screen (I have seen this when the mobile is in the desk while I'm working). I have disabled the ambient display, face recognition, and smart lock. In many cases when this ocurres theres no notification or app running. So I'm not sure why this happends..

    Thanks a lot for the help :)

  2. Shridhar H S
    Donut Dec 25, 2017

    Patrick_Chrestin likes this.
  3. G_Federico_Fancinelli_nf
    Cupcake Jan 8, 2018

    G_Federico_Fancinelli_nf , Jan 8, 2018 :
    I have the same issue here. Ambient display is off, and the screen keeps waking up by itself at completely random intervals from one another, i.e. the problem represents itself after 1 hour, 15 minutes, 6 days...

  4. FaleshC
    KitKat Jan 8, 2018

    FaleshC , Jan 8, 2018 :
    any app you installed recently?
    sometimes they might cause to use the sensors of the phone to turn on display.
    I use always on display app to turn on the screen when some notifications come and when my device is lifted up.

  5. Kubba
    Donut Jan 18, 2018

    Kubba , Jan 18, 2018 :
    Did you guys find any solution to this? I have the same exact issue. Even though i hard reset it, the issue still isnt gone.

  6. AlexRuiz.OnePlus
    Honeycomb Jan 18, 2018

    AlexRuiz.OnePlus , Jan 18, 2018 :

    Maybe you have enable the Screen Saver, well try to check and see if the behavior still there

    Go to:
    Settings-> Display -> Screen Saver

    I think maybe that is the reason becaus is only show the clock?

  7. popy
    Cupcake Jun 11, 2018

    popy , Jun 11, 2018 :
    Any news on this.
    The phone from my wife (5T) also facing the exact same issue since the last OTA.

    What can i do?

  8. Noodle23
    Cupcake Jun 30, 2018

    Noodle23 , Jun 30, 2018 :
    After reading other forums it seems to be apps such as Snapchat . And many have said that after they disabled SC notifications the issue stopped . But when I tried it I still got it , so I disabled notifications for all my apps but I still have the issue annoyingly.

    It seems that everyone has been getting the issue over the 6 and 5t recently. So it makes sense that it's caused by a software update . So it seems we are all gonna have to live with it until a fix is made .

  9. Deactivated User
    Jul 2, 2018

  10. JH_Shua
    Cupcake Jul 7, 2018

    JH_Shua , Jul 7, 2018 :
    Same problem. On the lock screen, the display turns on. Dims to off and repeats within seconds.
    I just got the phone.
    OnePlus 6

  11. G1528789574520
    Cupcake Jul 19, 2018

    G1528789574520 , Jul 19, 2018 :
    Hi all,

    Same problem here. With a brand new OP6. Super annoying ...
    Did someone finally find a fix ?

  12. abhishek21puranik
    Cupcake Jul 26, 2018

  13. Sarath1_0
    Cupcake Aug 15, 2018

    Sarath1_0 , Aug 15, 2018 :
    I have been having this issue since the first week of using the phone. the screen wakes up randomly without any notification even with my ambient display and gestures turned off.

  14. Gorael.v
    Donut Aug 17, 2018

  15. TheTipsyTurkeys
    Cupcake Sep 12, 2018

    TheTipsyTurkeys , Sep 12, 2018 :
    I think the issue is you are receiving notifications from an app that has notifications turned off.

    Whenever I receive a snapchat it turns on, regardless if I have notifications turned off. Very annoying hope it will be patched soon.

  16. Kenneth98
    Donut Sep 28, 2018

  17. Ters04
    Cupcake Oct 14, 2018

    Ters04 , Oct 14, 2018 :
    I have snapchat notifications off and my screen wakes up and i see no notifications, then i go in to snapchat and i see a snap for 2 sec ago

  18. Jernej Čepon
    Cupcake Jan 31, 2019

    Jernej Čepon , Jan 31, 2019 :
    I've found my application that was responsible for it by checking battery usage: Settings > Battery and see what’s draining the power. For me there was an application eating 34% of battery. I've reinstalled that app and had no more problems.
    Screen was not turning on randomly anymore + battery started to last longer :) I hope this helps someone.

  19. G_Mukund_Badhe_tEXf
    Froyo Jul 21, 2019

  20. Gorael.v
    Donut Jul 26, 2019