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Screen won't lock one plus 6 help!

  1. smoky1818
    Donut Jul 24, 2021

    smoky1818 , Jul 24, 2021 :
    Hi
    I recently went to store and changed my battery to new one and after turning on my phone I turned it on and it won't screen lock the phone when I press the pwr button and stays on for like 20m
     

    #1
  2. Tobikage
    Nougat Jul 24, 2021

    Best Answer
    Tobikage , Jul 24, 2021 :
    What store ?
    Did you consider going back and have them fix what was not broken ? o_O

    Did they mess up the connection somehow ?

    Install this and check if your power button is working.
    https://www.apkmirror.com/apk/oneplus-ltd/oneplus-diagnostic/
     

    #2
  3. smoky1818
    Donut Jul 24, 2021

    smoky1818 , Jul 24, 2021 :
    I don't think they messed up the pwr button since I was able to turn on the phone using charger cables connected and press pwr button to turn it on
     

    #3
  4. Tobikage
    Nougat Jul 24, 2021

    Tobikage , Jul 24, 2021 :
    The diagnostic app will tell you if the button is working fine so confirm that first.

    Factory reset just in case and see if that helps.
     

    #4
    Caomhin, smoky1818 and drl431 like this.
  5. smoky1818
    Donut Jul 24, 2021

    smoky1818 , Jul 24, 2021 :
    I'm trying to download the app but when I goto the page it said it should auto download and it doesn't and there is a manual download and I press it and it won't download
     

    #5
  6. Tobikage
    Nougat Jul 24, 2021


    #6
    Caomhin and smoky1818 like this.
  7. smoky1818
    Donut Jul 24, 2021


    #7
  8. Tobikage
    Nougat Jul 24, 2021

    Tobikage , Jul 24, 2021 :
    What browser are you using ?

    Or are you using the community app ?
     

    #8
    Caomhin and smoky1818 like this.
  9. smoky1818
    Donut Jul 24, 2021


    #9
  10. smoky1818
    Donut Jul 24, 2021


    #10
  11. Tobikage
    Nougat Jul 24, 2021

    Tobikage , Jul 24, 2021 :
    Because you copied just the incomplete text and not the actual URL link.

    The app is junk.

    Open Chrome and log in to the forum site.
    https://forums.oneplus.com/

    or just search apkmirror for oneplus diagnostic app on Chrome
     

    #11
    Caomhin and smoky1818 like this.
  12. smoky1818
    Donut Jul 24, 2021

    smoky1818 , Jul 24, 2021 :
    I did finally download after logging in downloading to laptop and transfer to my phone and I used file manager to open and install the package app and I can't find it
     

    #12
  13. Tobikage
    Nougat Jul 24, 2021

    Tobikage , Jul 24, 2021 :
    Reboot your phone and check again.
     

    #13
    Caomhin and smoky1818 like this.
  14. smoky1818
    Donut Jul 24, 2021

    smoky1818 , Jul 24, 2021 :
    I can't reboot the phone because like u said pwr button is not working and ur rite I think they didn't connect the pwr connection properly
     

    #14
  15. Tobikage
    Nougat Jul 24, 2021

    Tobikage , Jul 24, 2021 :
    You should still check with the diagnostic app just in case.
    Force stop the launcher app , let the app restart and check again if the Diagnostic app shows up.
    .
    If it was working before you replaced the battery and stopped working after the battery replacement , that would be the logical conclusion.
     

    #15
    Caomhin and smoky1818 like this.
  16. smoky1818
    Donut Jul 24, 2021


    #16
  17. Tobikage
    Nougat Jul 24, 2021

    Tobikage , Jul 24, 2021 :
    Settings > Apps > Find the Launcher app in the list > Force Stop

    Hit the home button. That will restart the launcher app and refresh your app drawer / list.
     

    #17
    Caomhin and smoky1818 like this.
  18. smoky1818
    Donut Jul 24, 2021

    smoky1818 , Jul 24, 2021 :
    Diagnostic app didn't show up
    I guess I'll just wait till battery runs out and when it shuts down try it out
     

    #18
  19. Tobikage
    Nougat Jul 24, 2021

    Tobikage , Jul 24, 2021 :
    How exactly are you going to turn on your phone again if the power button is not working ? o_O
     

    #19
    Caomhin and smoky1818 like this.
  20. smoky1818
    Donut Jul 24, 2021

    smoky1818 , Jul 24, 2021 :
    I plug in my phone and I was able to turn on.
    And after 10-15m screen goes black I have to plug in again and it opens
     

    #20