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Security issue via OnePlus 9R

  1. pthanvi
    Cupcake Oct 25, 2021

    pthanvi , via OnePlus 9R , Oct 25, 2021 :
    My mobile was opened by other person with his finger print even it was not registered.

    It was tried multiple times to open mobile as well as all other application and every time mobile allowed other person to open my mobile application.

    Same time other person also tried to open with his finger print but it didn't open but specific by one person my mobile was opening with his finger print.

    I got relief from this issue only after I reboot my mobile and that person access was stopped.

    OnePlus can term it as a BUG but I will definitely say it's a Security Threat as anytime anywhere my mobile data can be compromised.

    Kindly look in to this matter and treat it as a Big Threat to OnePlus users.
     

    #1
  2. pablofg1978
    Head Moderator Head Moderator Oct 25, 2021

    pablofg1978 , Oct 25, 2021 :
    Check your smart lock settings
     

    #2
    Xcommunicad0, McJader, the_o2 and 3 others like this.
  3. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Community Expert Oct 25, 2021

    Liehjan , Oct 25, 2021 :
    If it isn't smart lock. Then remove prints and add them again... I know that prints are unique, but it the person who can unlock your phone family?
     

    #3
    Xcommunicad0 and McJader like this.
  4. pthanvi
    Cupcake Oct 25, 2021


    #4
  5. pthanvi
    Cupcake Oct 25, 2021

    pthanvi , via OnePlus 9R , Oct 25, 2021 :
    This is not a permanent solution.
     

    #5
    milan786 likes this.
  6. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Community Expert Oct 25, 2021

    Liehjan , Oct 25, 2021 :
    If prints are not sharp the first time you added them, then adding them again will get you better prints and better security. Remember to press your finger firmly against the screen when registering the prints...
     

    #6
    Tokolozi and Xcommunicad0 like this.
  7. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Community Expert Oct 25, 2021

    Liehjan , Oct 25, 2021 :
    Optical sensors have a false positive of < 0.0001
     

    #7
    Xcommunicad0 and G_plusone like this.
  8. pablofg1978
    Head Moderator Head Moderator Oct 25, 2021

    pablofg1978 , Oct 25, 2021 :
    Can you share an screenshot of your smart lock settings?
     

    #8
    Xcommunicad0, G_plusone and McJader like this.
  9. Xcommunicad0
    Lollipop Oct 25, 2021


    #9
    pthanvi likes this.
  10. pthanvi
    Cupcake Oct 26, 2021

    pthanvi , via OnePlus 9R , Oct 26, 2021 :
    Visited service centre but it was not useful.

    Have to wait till such issue is reported by other mobile users or development team fix this bug if it is found by them.
     

    #10