Hi All,
I contacted OnePlus support but they could not assist - I was advised to try the forums instead.
Ever since I received the phone from pre-order, I've had serious issues where the scene will begin skewed and then keep randomly rotating. It also looks permanently like it's in a fish-eye mode.
I thought this was teething problems that would get sorted out within the first couple of updates, and because I'm not a frequent video-taker I kept waiting for a fix. It's even worse looking at it on screen when recording as it rotates wildly when zooming in/out, but when watching it back it is just really bad quality.
https://youtube.com/shorts/uG_7leGNJ6U?feature=share
Here are responses to the questions asked by OnePlus Support - any help would be much appreciated!
. May I know the current OS? Oxygen OS 11.2.8.8.LE25BA
. Since when are you facing this issue? or When did this issue begin happening? I can't find any videos where this issue isn't present, so possibly close to the purchase date.
. Has it been occurring consistently, or does it happen on and off? Have you tried any solutions on your own? Consistently, tried changing video settings but can't find any solutions. Have looked on forums and can't find anyone with similar issues.
. I just wanted to confirm if the device has fallen on the floor or has experienced any shock or incurred physical or liquid damage? No
. Could you please share the order number and IMEI number of the device? #imei edited by mod
. Was this issue started after updating to latest OS version or before updating to latest OS version? Before updating.
Last edited by a moderator: Dec 4, 2021
