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Other Service Repair - Alert

  1. inesisabelferreira
    Cupcake Sep 26, 2019

    inesisabelferreira , Sep 26, 2019 :
    Hi guys,

    I broke glass of my OnePlus 7 Pro on vacations :rage: but last week I sent it to the Service Repair on Netherlands.

    Sadly, my phone came back with a sucessfull screen repair but without the SIM cards slot...Now I have an useless phone on my hand.

    That's the third OnePlus I bought and I was a very fan of it... Unfortunatly I have paid 208€ waiting for a good and guaranteed service and know I have a phone that cannot use.:cry:
     

    #1
  2. Cervantes
    Lollipop Moderator Sep 26, 2019

    Cervantes , Sep 26, 2019 :
    Hi
    what's wrong with your sim card slot
    it's the sim tray that you don't have
     

    #2
    otto2 likes this.
  3. inesisabelferreira
    Cupcake Sep 26, 2019


    #3
  4. Cervantes
    Lollipop Moderator Sep 26, 2019


    #4
    otto2 likes this.
  5. U1571672616868
    Cupcake Oct 21, 2019

    U1571672616868 , Oct 21, 2019 :
    wait what? if i send my phone to Holand to be repaired i most pay for it?
    is it like (only if it was my fault?) or like (you most pay anyway)
     

    #5
  6. U1571672616868
    Cupcake Oct 21, 2019

    U1571672616868 , Oct 21, 2019 :
    in a few days im gonna send my phone to the Service Repair in Netherlands, display is not working..
    i can do everything with my phone but the display has no colors its almost only brightness.
    am pretty sure it happend not because of me or anyone else.
    do i have to pay for it too?
     

    #6
  7. Matt 80
    Lollipop Oct 21, 2019

    Matt 80 , via OnePlus Community App , Oct 21, 2019 :
    As long as it's a hardware defect and not caused by physical damage, then your repair will be carried out under warranty.
     

    #7
  8. jasemanONE
    Gingerbread Oct 21, 2019

    jasemanONE , Oct 21, 2019 :
    Are you sure you do NOT have reading mode turned on???
    Settings > Display > Reading Mode.
     

    #8