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Shelf is missing completely. via OnePlus 7T Pro 5G

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  1. K1601344436797 , via OnePlus 7T Pro 5G , Jul 29, 2021 :
    7T Pro McLaren 5G, T-Mobile, Android 11, all apps and software are up to date. Shelf just suddenly became inaccessible today. Normal use. It is enabled in home screen settings. Have tried turning the shelf feature off/on as well as turning the phone off and back on, but no change. Does anyone else have this issue? Any ideas on what to do to be able to access it again?

     

    #1
  2. Dresa91
    User of the Year 2016; Most Active User 2020 Jul 29, 2021

    Best Answer
    Dresa91 , Jul 29, 2021 :
    Can you please make a screenshot of your homescreen (Layout, Apps, etc) and then clear cache and data of the launcher?
     

    #3
    K1601344436797 likes this.
  3. Shailender Sharma
    Nougat Jul 29, 2021

    Shailender Sharma , Jul 29, 2021 :
    Ask the support for help or join-in the discussion, here

    https://www.t-mobile.com/support/devices/software-updates/oneplus-7t-pro-update-to-android-11
     

    #2
  4. K1601344436797 , via OnePlus 7T Pro 5G , Jul 29, 2021 :
    Dresa91 that did the trick, the set-up is different now, and perhaps the update to Android 11 last month didn't quite finish on the Launcher? Just a wild guess, but everything works now. Thank you very much!
     

    #4
    Dresa91 likes this.
  5. Dresa91
    User of the Year 2016; Most Active User 2020 Jul 29, 2021

    Dresa91 , Jul 29, 2021 :
    You are welcome:)
     

    #5