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Shipping speeds?

  1. DoobieDroidX
    Gingerbread Feb 20, 2016


    vikasshah99 likes this.
  2. MillZPro
    Donut Feb 20, 2016

    MillZPro , Feb 20, 2016 :
    Same here. Been on 'shipment information received' since Tuesday! (Poland to UK). I really hope we get an update by Monday!
     

    vikasshah99 likes this.
  3. earthboy
    Gingerbread Feb 20, 2016


    DoobieDroidX, MillZPro and cod0rama71 like this.
  4. MillZPro
    Donut Feb 20, 2016

    MillZPro , Feb 20, 2016 :
    At least we're all in the same boat. Imagine the hassle if this were a single unit, we'd never get it!
     

    Flynn Travassos likes this.
  5. Czey
    Cupcake Feb 20, 2016

    Czey , Feb 20, 2016 :
    I ordered mine on Sunday and according to the account page it says "complete"
     

  6. DoobieDroidX
    Gingerbread Feb 20, 2016

    DoobieDroidX , Feb 20, 2016 :
    Yep mine was complete from Tuesday but still no movement from Poland what so ever on dhl not even collected according to dhl god knows can't get anything out of op ticket either:mad:
     

  7. Gurdeep95
    Froyo Feb 20, 2016

    Gurdeep95 , Feb 20, 2016 :
    I just ordered a OnePlus 2 for myself on the 18th, the order status says "Processing" so i guess thats something. Can't wait for it to get here. Switching over after using iOS for almost 5 years now, lets see how this goes.
     

  8. Czey
    Cupcake Feb 20, 2016

    Czey , Feb 20, 2016 :
    I cant even find out which company they're using to ship it so i have no idea where mine is
     

  9. DoobieDroidX
    Gingerbread Feb 20, 2016

    DoobieDroidX , Feb 20, 2016 :
    If your order is compleat in your account below were says complete is a tracking number most likely dhl "not" express logistics o_O
     

  10. DoobieDroidX
    Gingerbread Feb 20, 2016

    DoobieDroidX , Feb 20, 2016 :
    Just got off live chat told me my tracking details won't up date till handed to carrier so basically dhl ain't even got it yet due from Poland to bristol UK ordered 15/2 he also stated shipping time 10-17 days wtf that ain't express my friend got his one X in 2-3 days with express , ffs back to drawing board and hope by monday shipping status has changed :(
     

  11. Czey
    Cupcake Feb 20, 2016


  12. Semific
    Donut Feb 20, 2016

    Semific , Feb 20, 2016 :
    If I saw all this before, I probably wouldn't have ordered my OnePlus 2. I thought it'd be the better choice, even tho it was the same price as a Galaxy S6.. Very frustrating. Still waiting for my phone. Still stuck on pending shipments.. it has almost been 5 days..
     

  13. DoobieDroidX
    Gingerbread Feb 20, 2016

    DoobieDroidX , Feb 20, 2016 :
    I'd say a boom in sales due to price cut
    Don't think I will be interested in OP3 after this experience fed up with 1+ and ain't even got it yet , and if it was to be fualty well I'd def loose it if tech support anything like the customer service :rolleyes:
     

    clowry445 and eoinsheehy like this.
  14. Flynn Travassos
    Cupcake Feb 20, 2016

    Flynn Travassos , Feb 20, 2016 :
    i ordered mine on the 14th. priority shipping. like that makes a difference. im new to all of this. dont know what to do. its been five days and dhl only says that shipment information has been received. i live in hounslow, london(UK). and apparently the phone is in someplace in poland called SZCZECIN. many people have received it from china. havent heard anyone receiving it from poland. no sign of it. and how is the phone delivered? what if im not at home? what happens then? when do i expect it? im hoping monday. im really confused guys. any sort of help would be greatly appreciated.
     

  15. Daano50
    Eclair Feb 20, 2016

    Daano50 , Feb 20, 2016 :
    If you read the entire 16 pages you'll see almost all our packages came from Poland.
     

    Flynn Travassos likes this.
  16. Cpai321
    Froyo Feb 20, 2016

    Cpai321 , Feb 20, 2016 :
    How was it the same price as an s6?
     

  17. Czey
    Cupcake Feb 20, 2016

    Czey , Feb 20, 2016 :
    I talked to livechat and they said 2-3 business days for processing and 3-5 for shipping
     

  18. MillZPro
    Donut Feb 21, 2016

    MillZPro , Feb 21, 2016 :
    You're definitely not alone here, I think many of us have our devices in Szczecin (I presume that your shopping status is 'shipment information received). Our devices will most likely be in the same batch, so should dispatch at the same time. This could possibly be a way for OnePlus to deal with high quantity orders (waiting till the end of the week to dispatch a large number at once)
     

    Flynn Travassos likes this.
  19. eoinsheehy
    Cupcake Feb 21, 2016

    eoinsheehy , Feb 21, 2016 :
    I really regret my decision to buy from OnePlus. There is only so long you can hide behind the whole "please bear with us as a startup" facade. The lack of transparency from them is shocking. How easy and somewhat assuring would it be for them to admit there was a surge of orders since the price drop, Valentine's day promotion etc. Instead, they will say anything to get you to back down. Their tone is quite defensive also. They basically said to me; you can either believe you will receive it over the next 2 weeks or not.
    I know I will receive it. My question is why should it take that long to get to me? You told me it will be in Poland 'very soon' (isn't it there already?!) so why will it still take another week+ to get from Poland to Ireland?! See conversation below.

    1. 19:34:34 - Eoin said : I am contacting you today to get an update on the status on my phone.
    2. 19:34:42 - Anabel said : Thank you for reaching out. I am happy to help.
    3. 19:35:08 - Anabel said : Is this status of the order? Or status of the repair/replacement?
    4. 19:35:19 - Eoin said : status of the order
    5. 19:36:04 - Eoin said : The phone has been stuck in Poland since Wednesday.
    6. 19:36:29 - Anabel said : I see. Thank you for clarifying. May I please have the order number?
    7. 19:36:57 - Eoin said : xx430xxxxxxxx
    8. 19:37:02 - Anabel said : Thank you. Please allow me 3 minutes to check this one.
    9. 19:39:02 - Anabel said : Thank you for patiently waiting. Upon checking, your package was arrive in Poland. It is about to forward it to courier to ship into your address. It stopped in Poland since we need to further check the package. We just wanted to make sure that you will receive a quality phone.
    10. 19:40:42 - Anabel said : Please be reminded that processing will be 2 business days + shipping would be within 2-5 business days.
    11. 19:40:43 - Eoin said : I don't understand how it can be both 'about to be forwarded to the courier(DHL)' and also have been there for 5 days now.
    12. 19:41:19 - Eoin said : I spoke with DHL and they have not received the package.
    13. 19:41:49 - Eoin said : even though I received a tracking number and the order status is 'Cmplete'
    14. 19:41:50 - Anabel said : It is on the process to forward the package to DHL.
    15. 19:42:11 - Anabel said : Once it is already forwarded, then DHL will send it into your address.
    16. 19:43:32 - Eoin said : But why does it say the package is in Poland since Wednesday if it is not there yet?
    17. 19:46:23 - Anabel said : It is in Poland, one of our centers. It was in Poland because we need to inspect it if there is a possible damage. We want to make sure that you will receive a quality product
    18. 19:47:03 - Anabel said : Rest assured to you that you will receive it on time
    19. 19:47:06 - Eoin said : I don't believe that to be true.
    20. 19:47:51 - Anabel said : It still up to you. But this is what I can assure you: You will get the package on time.
    21. 19:48:11 - Eoin said : The phone would be inspected before it was packaged, so why would it be reopened and checked again. Some honesty about the delay or date of delivery would be appreciated.
    22. 19:49:25 - Anabel said : The package will not be reopen. We just double check if there might be a possible tampered of the seal, the package, an so on. It stipp up to you if you won't believe it. But I am 100% sure that you will get it on time.
    23. 19:49:41 - Anabel said : *and so on..
    24. 19:49:45 - Eoin said : And what time is this?
    25. 19:50:26 - Anabel said : Do you mean, time of arrival? Shipping will be within 2-5 days.
    26. 19:50:40 - Eoin said : Yes, date of arrival.
    27. 19:51:35 - Anabel said : I cannot give you exact time since there are cases that the package will arrive/deliver within 3 days only. Time frame would be within 2-5 days.
    28. 19:51:44 - Anabel said : *business days
    29. 19:52:09 - Eoin said : So I might not even receive it next week?
    30. 19:53:48 - Anabel said : Most likely, it will be within these dates: Feb. 27-29
    31. 19:54:31 - Eoin said : That is an absolute ridiculous wait time for a product arriving within Europe.
    32. 19:54:41 - Anabel said : This is what I can do for you instead, I'll tagged this order as special.
    33. 19:54:59 - Anabel said : To speed up the shipping process
    34. 19:55:26 - Eoin said : Is there anyway I can be assured this will be done e,g email confirmation etc.?
    35. 19:56:07 - Anabel said : Please be reminded that you purchased the phone last Feb. 16. From that date, you need to count 10 business days. On the 10th days, you will be recieve the package
    36. 19:56:42 - Anabel said : *10th day
    37. 19:56:53 - Anabel said : *you will receive
    38. 19:57:51 - Anabel said : Rest assured to you, that you will get in within this comming week.
    39. 19:58:27 - Eoin said : I hope this is true, but I won't hold my breath.
    40. 19:58:59 - Eoin said : It should not take this long for a package to reach one end of Europe to the next.
    41. 19:59:20 - Anabel said : As I have said, it is up to you if you will not believe it. I respect your opinion. But I am pretty sure that I am telling you the truth.
    42. 19:59:35 - Anabel said : Thank you so much for being here
    43. 19:59:46 - Anabel said : I appreciate your patience
    44. 19:59:56 - Eoin said : So you will mark my package as special?
    45. 20:00:38 - Anabel said : Yes but it is not a guarantee. This is what I can assure you, please wait within this comming week.
    46. 20:01:06 - Eoin said : Ok fine.
    47. 20:01:21 - Anabel said : Thank you so much.
    48. 20:01:30 - Anabel said : Have a great day ahead
    49. 20:01:37 - Anabel said : Keep safe
     

  20. Semific
    Donut Feb 21, 2016

    Semific , Feb 21, 2016 :
    Buying a oneplus 2 with sim only = same price as buying a s6 on contract in the netherlands.