Shipping speeds?

  1. erguillermin
    Honeycomb Feb 17, 2016

  2. Deactivated User
    Feb 17, 2016

  3. Daano50
    Eclair Feb 17, 2016

    Daano50 , Feb 17, 2016 :
    @Cpai321 @Leakasaurus
    That's BS, they keep saying that to keep us quite. I contacted DHL, maybe it is in Poland but not at DHL. If it was in the DHL logistical proces we would see status-updates like: picked up or sorted at..
    Last edited: Feb 17, 2016

    clowry445 likes this.
  4. doctorfinlay
    Donut Feb 17, 2016

    doctorfinlay , Feb 17, 2016 :
    I see I am in the same position as a lot of others. Ordered Saturday with express delivery, order stuck in Poland. Not off to a great start! Hope it moves soon as I am currently without a phone.

  5. erguillermin
    Honeycomb Feb 17, 2016

  6. Daano50
    Eclair Feb 17, 2016

    Daano50 , Feb 17, 2016 :
    The problem is the package isn't even at DHL yet

    erguillermin likes this.
  7. cod0rama71
    Eclair Feb 17, 2016

    cod0rama71 , Feb 17, 2016 :
    Same for me, I broke my last phone over a month ago and I've been looking for a new one since. It would be nice if this phone actually got delivered this week.

  8. Macedo
    Donut Feb 17, 2016

  9. alyn4u
    Gingerbread Feb 17, 2016

    alyn4u , Feb 17, 2016 :
    the same here, payed for the phone on 13 and on 15 I received an tracking number and
    Shipment information received message from DHL, I called local DHL and they told me that ONEPLUS has some pre ordered tracking numbers and that they did not receive anything to ship.
    According to Oneplus You will receive a tracking number by email once your package ships. so they have shipped my phone, but DHL don t have anything... after opening a ticket costumer support told me that they consider my phone lost and i can ask for my money back or to resend the phone...


    erguillermin likes this.
  10. Cpai321
    Froyo Feb 17, 2016

    Cpai321 , Feb 17, 2016 :
    They say they shipped your phone on Monday and on Wednesday they consider it lost and offer refund or resend? Weird.

  11. doctorfinlay
    Donut Feb 17, 2016

    doctorfinlay , Feb 17, 2016 :
    There appears to be something odd going on - whoever heard of a company sending dispatch emails to customers, then not getting them collected for days? I've added this thread to my open ticket, waiting to see what they say...

  12. Poz1
    Cupcake Feb 17, 2016

  13. alberto.key
    Donut Feb 17, 2016

    alberto.key , Feb 17, 2016 :
    here s another one with in Poland since the 15th. just chatted with support, the guy, Avi, wrote that it is in the shipping period of 2-3 days and that nothing is lost. I said ok and then rudely he closed the chat. Very nice i m impressed.

  14. earthboy
    Gingerbread Feb 17, 2016

    earthboy , Feb 17, 2016 :
    I've just got a reply from oneplus support on twitter saying everything is okay on their side and standard deliveries take 8-12 days and priority takes 7-10.
    So if i ordered on friday then its only been 4 working days.
    Let see what happens in next few working days.

    erguillermin likes this.
  15. erguillermin
    Honeycomb Feb 17, 2016

    erguillermin , Feb 17, 2016 :
    As I can put a RMA ticket?
    Last edited: Feb 18, 2016

  16. Cpai321
    Froyo Feb 18, 2016

    Cpai321 , Feb 18, 2016 :
    To be honest, I have seen this before, where the seller definition of shipped is that the item is packaged with a tracking number registered with the courier only for it to take time to actually get on its way. But that has been with stock based in China e.g gearbest.

  17. doctorfinlay
    Donut Feb 18, 2016

    doctorfinlay , Feb 18, 2016 :
    Having just spent an hour on their live chat, I am no further. They have escalated it to their Logistics team.

    Cpai321 and Daano50 like this.
  18. Tuditud19
    Eclair Feb 18, 2016

  19. alyn4u
    Gingerbread Feb 18, 2016

    alyn4u , Feb 18, 2016 :
    it is not weird, once you have a shipping number ( the package should be in DHL possession) you can track your package to see where is it... if 3 day from this exchange from Oneplus and DHL, no one knows where the package is... seem normal to you?

  20. Daano50
    Eclair Feb 18, 2016

    Daano50 , Feb 18, 2016 :
    So what's the route for a refund?