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Shipping speeds?

  1. erguillermin
    Honeycomb Feb 17, 2016


    #41
  2. beefsmoke
    Honeycomb Feb 17, 2016

    beefsmoke , Feb 17, 2016 :
    Unfortunately, the shipping speed is the fastest thing you'll get out of this phone.
     

    #42
  3. Daano50
    Eclair Feb 17, 2016

    Daano50 , Feb 17, 2016 :
    @Cpai321 @Leakasaurus
    That's BS, they keep saying that to keep us quite. I contacted DHL, maybe it is in Poland but not at DHL. If it was in the DHL logistical proces we would see status-updates like: picked up or sorted at..
     
    Last edited: Feb 17, 2016

    #43
    clowry445 likes this.
  4. doctorfinlay
    Donut Feb 17, 2016

    doctorfinlay , Feb 17, 2016 :
    I see I am in the same position as a lot of others. Ordered Saturday with express delivery, order stuck in Poland. Not off to a great start! Hope it moves soon as I am currently without a phone.
     

    #44
  5. erguillermin
    Honeycomb Feb 17, 2016


    #45
  6. Daano50
    Eclair Feb 17, 2016

    Daano50 , Feb 17, 2016 :
    The problem is the package isn't even at DHL yet
     

    #46
    erguillermin likes this.
  7. cod0rama71
    Eclair Feb 17, 2016

    cod0rama71 , Feb 17, 2016 :
    Same for me, I broke my last phone over a month ago and I've been looking for a new one since. It would be nice if this phone actually got delivered this week.
     

    #47
  8. Macedo
    Donut Feb 17, 2016


    #48
  9. alyn4u
    Gingerbread Feb 17, 2016

    alyn4u , Feb 17, 2016 :
    the same here, payed for the phone on 13 and on 15 I received an tracking number and
    Shipment information received message from DHL, I called local DHL and they told me that ONEPLUS has some pre ordered tracking numbers and that they did not receive anything to ship.
    According to Oneplus You will receive a tracking number by email once your package ships. so they have shipped my phone, but DHL don t have anything... after opening a ticket costumer support told me that they consider my phone lost and i can ask for my money back or to resend the phone...

    I HOPE THIS WAS USEFUL
     

    #49
    erguillermin likes this.
  10. Cpai321
    Froyo Feb 17, 2016

    Cpai321 , Feb 17, 2016 :
    They say they shipped your phone on Monday and on Wednesday they consider it lost and offer refund or resend? Weird.
     

    #50
  11. doctorfinlay
    Donut Feb 17, 2016

    doctorfinlay , Feb 17, 2016 :
    There appears to be something odd going on - whoever heard of a company sending dispatch emails to customers, then not getting them collected for days? I've added this thread to my open ticket, waiting to see what they say...
     

    #51
  12. Poz1
    Cupcake Feb 17, 2016


    #52
  13. alberto.key
    Donut Feb 17, 2016

    alberto.key , Feb 17, 2016 :
    here s another one with in Poland since the 15th. just chatted with support, the guy, Avi, wrote that it is in the shipping period of 2-3 days and that nothing is lost. I said ok and then rudely he closed the chat. Very nice i m impressed.
     

    #53
  14. earthboy
    Gingerbread Feb 17, 2016

    earthboy , Feb 17, 2016 :
    I've just got a reply from oneplus support on twitter saying everything is okay on their side and standard deliveries take 8-12 days and priority takes 7-10.
    So if i ordered on friday then its only been 4 working days.
    Let see what happens in next few working days.
     

    #54
    erguillermin likes this.
  15. erguillermin
    Honeycomb Feb 17, 2016

    erguillermin , Feb 17, 2016 :
    As I can put a RMA ticket?
     
    Last edited: Feb 18, 2016

    #55
  16. Cpai321
    Froyo Feb 18, 2016

    Cpai321 , Feb 18, 2016 :
    To be honest, I have seen this before, where the seller definition of shipped is that the item is packaged with a tracking number registered with the courier only for it to take time to actually get on its way. But that has been with stock based in China e.g gearbest.
     

    #56
  17. doctorfinlay
    Donut Feb 18, 2016

    doctorfinlay , Feb 18, 2016 :
    Having just spent an hour on their live chat, I am no further. They have escalated it to their Logistics team.
     

    #57
    Cpai321 and Daano50 like this.
  18. Tuditud19
    Eclair Feb 18, 2016


    #58
  19. alyn4u
    Gingerbread Feb 18, 2016

    alyn4u , Feb 18, 2016 :
    it is not weird, once you have a shipping number ( the package should be in DHL possession) you can track your package to see where is it... if 3 day from this exchange from Oneplus and DHL, no one knows where the package is... seem normal to you?
     

    #59
  20. Daano50
    Eclair Feb 18, 2016

    Daano50 , Feb 18, 2016 :
    So what's the route for a refund?
     

    #60