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Shipping speeds?

  1. Goran+
    Ice Cream Sandwich Feb 18, 2016

    Goran+ , Feb 18, 2016 :
    Mine took a week to get to me. Granted it's sitting at the USPS office in town until I pick it up in the morning.
     

    #61
  2. Daano50
    Eclair Feb 18, 2016

    Daano50 , Feb 18, 2016 :
    They would only say so if indeed it isn't even handed to DHL yet.
     

    #62
    Cpai321 likes this.
  3. Cpai321
    Froyo Feb 18, 2016

    Cpai321 , Feb 18, 2016 :
    I think the only exchange so far between oneplus and DHL is one plus booking the shipment electronically on DHLs system and DHL issuing a tracking number electronically to oneplus. The exchange of the physical goods happens after this when a DHL van/truck turns up at the oneplus premises to collect the packages. According to DHL, this step hasn't happened yet.
     

    #63
    Daano50 likes this.
  4. Daano50
    Eclair Feb 18, 2016

    Daano50 , Feb 18, 2016 :
    exactly! But it's because OP hasn't given the green light
     

    #64
  5. clowry445
    Eclair Feb 18, 2016


    #65
  6. AndreZwanenburg
    Froyo Feb 18, 2016

    AndreZwanenburg , Feb 18, 2016 :
    This is interesting. I ordered the 14th, and my order is still pending. So Some of you ordered the 12th and already have their phone, some are stuck in Poland, and some are pending. It sounds to me they cant handle the logistics. I seriously hope to hear something soon about the shipping of my phone. I do think 4 days is a long time. I have ordered many many things online, and I have almost never had to wait this long for an item to ship. Is it known why it takes this long? Does OP only have 1 or 2 people working in logistics?
    Oneplus, can you update us on your shipping policy......?
    2nd question is why are some people randomly upgraded to expedited shipping?
     

    #66
    chrisminifreddusch likes this.
  7. erguillermin
    Honeycomb Feb 18, 2016

    erguillermin , Feb 18, 2016 :
    I'll wait until Monday, if do not see movement claim my money to Paypal for deceptive sale
     

    #67
    clowry445 and Daano50 like this.
  8. doctorfinlay
    Donut Feb 18, 2016

    doctorfinlay , Feb 18, 2016 :
    I have asked for a refund via support ticket and via Paypal. Just bought an LG G4 - I really wanted the OP2 but I can't afford to be phoneless for another week. I hope everyone else gets their phones soon!
     

    #68
  9. Daano50
    Eclair Feb 18, 2016

    Daano50 , Feb 18, 2016 :
    Any reaction from OP or PayPal yet, on wheter this is going to be aproved?
     

    #69
  10. matt_simpson
    Ice Cream Sandwich Feb 18, 2016


    #70
    AndreZwanenburg likes this.
  11. earthboy
    Gingerbread Feb 18, 2016


    #71
  12. matt_simpson
    Ice Cream Sandwich Feb 18, 2016


    #72
  13. earthboy
    Gingerbread Feb 18, 2016

    earthboy , Feb 18, 2016 :
    :/ most of ours here are from poland which is weird.
     

    #73
    erguillermin likes this.
  14. matt_simpson
    Ice Cream Sandwich Feb 18, 2016


    #74
  15. erguillermin
    Honeycomb Feb 18, 2016

    erguillermin , Feb 18, 2016 :
    China 5 days and from Poland ....55.347 days :confused:
     

    #75
  16. erguillermin
    Honeycomb Feb 18, 2016

    erguillermin , Feb 18, 2016 :
    China 5 days and from Poland ....No...70.340 days :confused:
    Incredible
     

    #76
  17. Tuditud19
    Eclair Feb 18, 2016

    Tuditud19 , Feb 18, 2016 :
    AndreZw. mine was upgraded to expedited as well for some reason, I think it doesn't mean anything as you can see. I've been waiting for 4 days as well. It is quite unpleasant that as you guys can see there are quite a lot of people in this particular situation and they don't say anything. I really want the OP2 and would rather not think bad of the company just because of this situation. Anyway we continue to wait.
     

    #77
  18. Daano50
    Eclair Feb 18, 2016

    Daano50 , Feb 18, 2016 :
    I would also rather not think bad, but they keep saying they're a start-up which needs our "understanding". Now I'm done waiting because they don't give an honest answer. I'm more confident in DHL then OP, so if they tell me OP didn't hand over the package I believe them. If OP CS keeps telling me they shipped it and I have to wait, they are not taking me seriously.
     
    Last edited: Feb 18, 2016

    #78
    erguillermin and clowry445 like this.
  19. Tuditud19
    Eclair Feb 18, 2016

    Tuditud19 , Feb 18, 2016 :
    I have to say that all my previous experiences with DHL Express were positive ( having sent documents for university etc. ) and they updated their tracking page quite often ( every couple of hours if I recall). So I agree that they probably don't have the parcels yet. I have nothing against waiting, but I do think that everyone should at least be updated on when they can expect the parcels to be shipped at least ( as in given to DHL). Now you can't even estimate when you are going to receive the product ( which is really unpleasant for people that don't have another phone as of now).
     

    #79
  20. Leakasaurus
    Donut Feb 18, 2016

    Leakasaurus , Feb 18, 2016 :
    Just spoke to DHL over Twitter and they say the parcel has definitely not being received by them, so OnePlus is lying to us. Ordered on Wednesday, Thursday and it's still not even been picked up.

    Wish I hadn't bothered.
     

    #80
    rvellis, Tuditud19 and erguillermin like this.