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Shipping speeds?

  1. dec25born
    Eclair Feb 18, 2016

    dec25born , Feb 18, 2016 :
    I guess.. all of us who are waiting since the 15th will receive the phone same day. I wont be surprised if they are loading them all in one truck and waiting for the truck to be full till it starts moving :).

    Any ways.. need a phone and was hoping I will get it in a week. Looks like I am in for a long wait. Any one has any experience with cancelled orders?
     

  2. Daano50
    Eclair Feb 18, 2016

    Daano50 , Feb 18, 2016 :
    Anybody know if possible to cancel my order beyond this point? I know @doctorfinlay asked for a refund via paypal and CS. I wanted to support this company but if nobody can get an honest answer I don't want to deal with it anymore. Plenty of phones for sale just around the corner.
     

    clowry445 and erguillermin like this.
  3. Tuditud19
    Eclair Feb 18, 2016

    Tuditud19 , Feb 18, 2016 :
    Wait, what ? They told you the item is being delievered from the States and it will take 2 weeks ?
     

    Cpai321 likes this.
  4. clowry445
    Eclair Feb 18, 2016


    Daano50 likes this.
  5. Cpai321
    Froyo Feb 18, 2016

    Cpai321 , Feb 18, 2016 :
    Why would an EU version ship from the US?

    I can sense a quite annoying delay in shipping turning into a farse.
     

  6. Tuditud19
    Eclair Feb 18, 2016

    Tuditud19 , Feb 18, 2016 :
    I don't know either Cpai. But still 2 weeks ? If that's the case though, I don't think that's fair to the customer, who thought otherwise ( due to the whole tracking number in Poland). Hoping it was a misunderstanding.
     

  7. dec25born
    Eclair Feb 18, 2016

    dec25born , Feb 18, 2016 :
    :
    Yes.. :) they said it will take 15 days and the biggest mess is they do not have a tracking number. Unbelievable. Hopefully what I hear is true but all the intellect in the world points in the opposite direction
     

  8. clowry445
    Eclair Feb 18, 2016

    clowry445 , Feb 18, 2016 :
    Anyone know the uk contact number I tried the one at bottom of page but can't get it to even ring.. Never mind got it they have put me on hold.... And said they would escalate the issue
     
    Last edited: Feb 18, 2016

  9. Tuditud19
    Eclair Feb 18, 2016

    Tuditud19 , Feb 18, 2016 :
    dec25 that sounds a bit surreal tbh. 2 weeks of shipping and you can't check anything. I hope I get an answer to my ticket as well. This is really weird to say at least. Clowry tell us if you find anything out.
     

  10. clowry445
    Eclair Feb 18, 2016

    clowry445 , Feb 18, 2016 :
    Ok just of phone... I am literally none the wiser, there was a lot of silences on there end of the phone when I was asking questions. I asked do they have my parcel? Her response was dhl have the parcel, my response was that I rang dhl and they do not have it. She then said my phone is on its way to the courier today and I will receive it in 3-5 days. To which I replied what happens if I don't receive it in 5 days, she went on to say about escalating the issue. My reply was that I would open up a PayPal dispute then she assured me my phone would be here in 5 days... Somehow I don't believe it.
     

    rvellis, Daano50 and Tuditud19 like this.
  11. Cpai321
    Froyo Feb 18, 2016

    Cpai321 , Feb 18, 2016 :
    On hold with CS at the moment. They haven't got a clue what they're doing lol. Ive been told it had been collected by DHL on the 16th and that it will be collected today on the same call. It seems that they don't have access to any more info than we do, ie the DHL website.
     

    clowry445 and Tuditud19 like this.
  12. Tuditud19
    Eclair Feb 18, 2016

    Tuditud19 , Feb 18, 2016 :
    Quite absurd that at first the phone was at the courier and then the phone is on its way to the courier. I think she had no clue what the real situation was. Perhaps there is some really inefficient communication between departments on OP's side. Anyway, we lose in the end.
     

  13. clowry445
    Eclair Feb 18, 2016

    clowry445 , Feb 18, 2016 :
    Rather funny at end of call she asked me to answer a survey because she solved my problem. I was like are you serious I'm none the wiser Lol
     

    rvellis likes this.
  14. Cpai321
    Froyo Feb 18, 2016

    Cpai321 , Feb 18, 2016 :
    Just finished. Oh my God that was painful. They just talk to fill in time, repeating your address etc for no good reason. Lol

    So their final position, having spoken to the supervisor apparently, is that it actually went yesterday and for some unknown reason DHL tracking is late. So 3 to 5 days from yesterday. All of which is obviously a load of rubbish but what can you do? We wait.
     

    rvellis, Daano50 and clowry445 like this.
  15. clowry445
    Eclair Feb 18, 2016

    clowry445 , Feb 18, 2016 :
    Wish I got your person on the phone, mine would barely talk was like trying to get blood from a stone. Though at least they didn't mention anything about America to us lol
     

    Cpai321 likes this.
  16. Leakasaurus
    Donut Feb 18, 2016

    Leakasaurus , Feb 18, 2016 :
    Do companies not realise that they'd get a lot further by just being honest? I'm sure the vast majority of us would be fine with a little wait so long as we were told why. So frustrating.
     

    rvellis, Daano50 and clowry445 like this.
  17. srobbin
    Cupcake Feb 18, 2016

    srobbin , Feb 18, 2016 :
    Talking about all being in the same boat... I think this one's getting quite full! I'm in the same position, ordered Monday, DHL Poland have not received anything from OP, however OP have assured me it will be here within 5 working days, hopefully that's a little bit of truth in a sea of confusion! (I'll drop the nautical references now..)
     

  18. Daano50
    Eclair Feb 18, 2016

    Daano50 , Feb 18, 2016 :
    Okay so I'll be waiting till tomorrow, if I don't see a change in status I'm opening a paypal dispute to get the order canceled.
     

    erguillermin likes this.
  19. vikasshah99
    Froyo Feb 18, 2016

    vikasshah99 , Feb 18, 2016 :
    Another person joining this quite full boat.
    Ordered on Monday night (15th) - surprised to receive no confirmation email from OP at all.
    Receive email on Weds 17th saying order shipped, with tracking number.
    DHL website says "shipping information received" on Tues 16th, in Poland.

    Am waiting patiently to see if their 5 working day promise pans out or not!
     

    AndreZwanenburg likes this.
  20. Cpai321
    Froyo Feb 18, 2016

    Cpai321 , Feb 18, 2016 :
    Yes, I didn't receive a confirmation email either, just the email on Monday with the shipping notification.

    Anyway, at least my accessories (cable, usb converts, bamboo style cover) have all arrived from third parties.