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Shipping to Canada Resumes April 10, 2015

  1. GlassMalone
    Froyo Apr 19, 2015

    GlassMalone , Apr 19, 2015 :
    considering the fact that you had that video researched and ready-to-post, faster than oneplus processed your order, im sure you've got something good up your sleeve
     

    jksp22 likes this.
  2. rdrgz
    Froyo Apr 19, 2015

    rdrgz , Apr 19, 2015 :
    Nope, mine left KY at 5am... I was earlier! It was Lachine, Quebec by the way... Quite funny it was from "China" to "La Chine", I'll be at work all day Monday :(
     

  3. qwerky01
    Froyo Apr 19, 2015

    qwerky01 , Apr 19, 2015 :
    Haha, I find this funny because it's exactly what I've been doing... checking my tracking information several times a day, only to end in disappointment :(

    I emailed [email protected] oneplus.net about the "null" tracking number issue and received this response:

    "I'm sorry for the inconvenience. It may take some time for the shipping carrier to update the tracking status and have your tracking information show up on their website. But not to worry, your package will arrive shortly.

    Thank you for your patience."

    Basically, there's nothing anybody can do... damn it DHL!!! :mad:
     

    Mike103 likes this.
  4. rohitsaini
    Froyo Apr 19, 2015

    rohitsaini , Apr 19, 2015 :
    I got the SAME exact reply. I even messaged them twice and they just copied and pasted their previous reply.
     

    qwerky01 likes this.
  5. deltatux
    Donut Apr 19, 2015

    deltatux , Apr 19, 2015 :
    Did this happen with the new shipping scheme or on the old one? The old one definitely did that as that was for customs & its handling fee.
     

  6. jksp22
    Froyo Apr 19, 2015

    jksp22 , Apr 19, 2015 :
    That person posted that on April 10th, and the shipping only resumed on that day. Probably was charged prior to the system.

    Anyone getting the phone with UPS (from now on) will get it through "UPS worldwide express saver". And that means no fees at the door. I hope that people who are getting through other methods (such as DHL) also incur no fees at the door.
     

  7. qwerky01
    Froyo Apr 19, 2015

    qwerky01 , Apr 19, 2015 :
    I hope so too!
     

  8. PhilB61
    Donut Apr 19, 2015

    PhilB61 , Apr 19, 2015 :
    Now, has anyone ordered the Tempered Glass screen protector from Canada? If so, how long did it take to get there via the Standard Shipping? I ordered it, and mine shipped, but there is no tracking information.
     

  9. rohitsaini
    Froyo Apr 19, 2015

    rohitsaini , Apr 19, 2015 :
    What phone did you order? And did you receive shipping confirmation on Friday (with Null)?
     

  10. Sobalo
    Cupcake Apr 19, 2015


  11. rohitsaini
    Froyo Apr 19, 2015

    rohitsaini , Apr 19, 2015 :
    $389 for silk white which equals $487 when you add shipping and tax.

    $439 for sandstone black which equals $540 when you add shipping and tax.

    Simple solution; canada needs to chill its fluctuation rates.
     

  12. qwerky01
    Froyo Apr 19, 2015

    qwerky01 , Apr 19, 2015 :
    I ordered two 64GB Sandstone Black OnePlus Ones. I received an email early Friday morning informing me of my shipping information, which included a "null" tracking number via DHL.
     
    Last edited: Apr 20, 2015

  13. SoniaB
    Head Moderator, Community Hero 2020 Head Moderator Apr 19, 2015

    SoniaB , Apr 19, 2015 :
    That basically means that the tracking sticker has been produced but it won't actually show until DHL pick up the parcel and do the first scan of it. It should change tomorrow. *hopefully*
     

    qwerky01 likes this.
  14. koolkosh
    Eclair Apr 19, 2015


  15. DarrellSimon
    Ice Cream Sandwich Apr 19, 2015


  16. Lance32371
    Donut Apr 19, 2015


  17. rohitsaini
    Froyo Apr 19, 2015

    rohitsaini , Apr 19, 2015 :
    Thanks for the heads up! Will DHL email/text oneplus the tracking number, and thereso have oneplus update it to their customers order information?
     

    SoniaB likes this.
  18. SoniaB
    Head Moderator, Community Hero 2020 Head Moderator Apr 19, 2015

    SoniaB , Apr 19, 2015 :
    Yeah ... the two do sync eventually. Once your tracking number is activated by DHL on the first scan its actually easier just to check DHL online direct. Plus at that stage you can also ask for sms or email notifications on the status of your parcel.
     

    qwerky01 and rohitsaini like this.
  19. rohitsaini
    Froyo Apr 19, 2015

    rohitsaini , Apr 19, 2015 :
    Alright, thanks!! :) For online direct signup, it asks for a waybill number; is that the order # or shipment #?
     

    SoniaB likes this.
  20. SoniaB
    Head Moderator, Community Hero 2020 Head Moderator Apr 19, 2015

    SoniaB , Apr 19, 2015 :
    This is gonna sound a bit silly but there are 3 reference numbers. Order number on OnePlus, Shipment number on OnePlus and then your tracking number which is the actual reference number you need for DHL.