[Submitted] Shortcuts disappearing after OS update

  1. GuidoHoogeboom
    Donut Sep 11, 2021

    GuidoHoogeboom , Sep 11, 2021 :
    Hi OnePlus team,

    My Google Chrome weblink shortcuts keep disappearing after every OnePlus OS update. These weblink shortcuts are made with the Google Chrome webbrowser and can be added on the home screen. When rebooting after an update, the shortcuts disappear.

    I use several shortcuts so it's a bit of work to recreate them after every update. Is there a fix possible?

    Kind regards,

    Andyt328 and AldoWilberger like this.
  2. Dipjyoti Nath
    OnePlus Bug Hunter Staff Member Sep 11, 2021

    Dipjyoti Nath , Sep 11, 2021 :
    Sorry for the inconvenience caused with regards to this concern of yours. Our development team is currently working on it as every feedback is of great importance to us. We will get back to you in case of any further updates.


  3. AldoWilberger
    Cupcake Sep 16, 2021

    AldoWilberger , via OnePlus 6 , Sep 16, 2021 :
    The same thing happens to me with my OnePlus 6. I hope that an update will come out soon that will solve this problem because it is very uncomfortable.

  4. Ghazala.Yasmeen
    OnePlus Bug Hunter Staff Member Sep 21, 2021

    Ghazala.Yasmeen , Sep 21, 2021 :
    For analyzing this better we would need few details and have responded to you via direct message. 

  5. Q1629906291094
    Cupcake Sep 29, 2021

    Q1629906291094 , via OnePlus 6 , Sep 29, 2021 :
    I, too, have a OnePlus and, after the last OS update my family contact shortcuts keep disappearing. I have recreated them numerous times but after a day or so they again disappear.

  6. Salvad0r
    Cupcake Oct 6, 2021

    Salvad0r , via OnePlus 7 Pro , Oct 6, 2021 :
    It happens the same thing with me, but with phonebook shortcuts, even without restarting the phone. OP 7 Pro.

  7. Andyt328
    Cupcake Oct 25, 2021

    Andyt328 , Oct 25, 2021 :
    Exactly the same here. All Chrome Web shortcuts added to the homescreen disappear. Has been happening for several months now.
    Always when I restart my phone.
    Oneplus 8 fully updated.No other issues.

  8. Q1629906291094
    Cupcake Nov 3, 2021

    Q1629906291094 , via OnePlus 6 , Nov 3, 2021 :
    Any update?

  9. TVCCS
    Cupcake Dec 6, 2021

    TVCCS , Dec 6, 2021 :
    I am having this same issue with an 8T running the latest OS. I have dozens of custom web and contact shortcuts using Nova Launcher and it takes hours to fully rebuild then. It's now happened at least a dozen times and appears to be getting worse, to the point where I'm having to take the phone out of service until this is fixed! Absolutely maddening, to the point where I'm considering switching to an iPhone for this reason alone.