Other Shudown button not working. Can't shutdown or restart phone - OP3T

  1. Arnold_F
    Froyo May 15, 2019

    Arnold_F , May 15, 2019 :

    The shutdown button is not working. The screen does not turn off and I can't restart/reboot my phone.
    Is there a way to reboot the phone without this button ? Maybe this can solve the problem.
    I don't want to reset my phone...
    I didn't test to press the shutdown button (force close 15-20sec ) because I'm not sure that the phone will reboot after that if the button still not working...

    Thanks for your answers
    Last edited: May 15, 2019

    J1586769572486 likes this.
  2. Paschfire
    KitKat May 15, 2019

    Paschfire , May 15, 2019 :
    Well, it seems pretty clear your device has sustained some sort of HW failure/physical damage.

    I suggest you take or send your device into a OnePlus service center for a inspection of possible repairs.

  3. Arnold_F
    Froyo May 15, 2019

    Arnold_F , May 15, 2019 :
    I found a solution:
    Settings -> Schedule a shutdown or a restart -> Select Time

    When the phone has been shutting down, I reboot it with the button and it works

  4. Bierten77
    Froyo May 15, 2019

    Bierten77 , May 15, 2019 :
    Just hold "power" button and volume down button pressed at the same time till the phone restarts, that's all. Soft reset. (nothing will be erased)

  5. G_Avijit_Das_BDFV
    Cupcake Jun 25, 2020

  6. jenesaisquoi
    Cupcake Jun 26, 2020

    jenesaisquoi , Jun 26, 2020 :
    step 1 press the "volume up" key and then the power button right after.
    step 2 wait and keep holding for about 10 -15 seconds should be no longer than 30 seconds. it should do it

  7. G_Avijit_Das_BDFV
    Cupcake Jun 26, 2020