smart lock doesn't show any options

  1. G_venkat_r_fFci
    Honeycomb Dec 31, 2017

  2. Gav_W86
    Starting Point Expert Community Expert Dec 31, 2017

  3. Abhishek_Kumar_J
    Eclair Dec 31, 2017

    Abhishek_Kumar_J , Dec 31, 2017 :
    Nothing serious.
    It is the minor bug with OnePlus 5.
    You just have to go to settings >security and fingerprint > trusted agent.
    You just have to uncheck the smartlock slider.
    Reboot your phone.
    Follow the steps again and turn the slider on.
    Now you can see the smartlock page will show all the available features.
    All the best.

    otto2 likes this.
  4. pablofg1978
    Nougat Head Moderator Dec 31, 2017

    pablofg1978 , Dec 31, 2017 :
    Thread merged

    Sun90 likes this.
    Cupcake Jan 2, 2018

  6. G_Eduárd_Zdrok_pxGd
    Cupcake Jan 2, 2018

    G_Eduárd_Zdrok_pxGd , Jan 2, 2018 :
    I had my phone stolen and money from my OnePlus 5 was sent away. Surprisingly I have found out that smart Lock enables Anyone (!) unlock it without asking for a pin.

    How can you call it smart Lock?
    Who will refund me money I lost?

  7. andresaun1
    Donut Jan 3, 2018

    andresaun1 , Jan 3, 2018 :
    I tried these steps and it still doesn't work.

    Froyo Jan 5, 2018

    Froyo Jan 5, 2018

    andresaun1 likes this.
  10. jran0880
    Donut Jan 27, 2018

    jran0880 , Jan 27, 2018 :
    Smart Lock is a feature built into Android and is provided by Google NOT OnePlus. You should've set up a secure lock screen when you enabled smart lock. If you did not set up a secure lock screen (PIN, Pattern, fingerprint, etc...) then you did not have smart lock on. If you'd read how smart lock works, you'd know that YOU were able to select certain scenarios in which smart lock keeps the phone unlocked. These include connecting to trusted devices (you select which devices are trusted), trusted locations (again, you were prompted to allow or ignore), on body (your phone uses sensors to know it's on your person. Again you had to allow this), and face detection (that one is obvious but you had to allow it also). Trusted voice is another feature of smart lock that you had to allow which let you use your Google assistant with your screen off and locked. IF you had smart lock on and then phone was "stolen" at a time when it was in a "trusted" situation that YOU ALLOWED then there is a possibility that someone else unlocked the screen and went through your phone. However, if they attempted to change a security setting they would've been prompted for your PIN, pattern, fingerprint, or password. At that point the phone would REQUIRE a secure unlock method the next time the screen turned off and was turned back on by the person that took it. You should try your android device manager, it can not only locate your stolen phone, it can also take a picture of the person using it, lock the phone, make it ring CONSTANTLY until you turn it off, completely wipe the phone, show a history of where the phone has been, and more. The OP5 is basically of no use to a thief if you kept it encrypted. Even if the thief is familiar with how to boot into recovery and fastboot, they will be prompted to enter a password before they can enter either recovery or fastboot. They can try and factory reset the device and flash a new ROM and when they boot the system, they will be greeted with a secure lock screen, requiring the correct unlock procedure that you setup. Your phone was "stolen" because YOU were negligent with your phone and failed to keep it secure. Grow up and accept responsibility for you inability to be diligent about your phone.

    otto2 likes this.
  11. mann3086
    Cupcake Feb 6, 2018

  12. N1518612907424
    Cupcake Feb 14, 2018

  13. alenjoseph7878
    Donut Apr 17, 2018

    alenjoseph7878 , Apr 17, 2018 :
    Hi, I updated OP5 to 8.1 Oreo today and since then Smart Lock stopped working. I have to unlock the device every time the screen turns off. When I open the Smart Lock settings, a blank white screen appears as in the screen shot attached. I tried toggling the Trust Agents on and off and rebooting the device. But it didn't help.
    Can anybody help me out please?


  14. Intruder71
    Lollipop Apr 17, 2018

    Intruder71 , Apr 17, 2018 :
    Sure I'll help..
    Search this had been talked about dozens of times, stop being lazy .

    alenjoseph7878 likes this.
  15. alenjoseph7878
    Donut Apr 17, 2018

    alenjoseph7878 , Apr 17, 2018 :
    I saw that thread. And I tried them all. But it's not working.

  16. Intruder71
    Lollipop Apr 17, 2018

    Intruder71 , Apr 17, 2018 :
    What did you try exactly?

  17. MentalDraco
    Marshmallow Apr 17, 2018

    alenjoseph7878 likes this.
  18. alenjoseph7878
    Donut Apr 17, 2018

    alenjoseph7878 , Apr 17, 2018 :
    I deactivated Smart Lock from trust agents. Then rebooted the device. Then again activated the Smart Lock in Trust Agents.

    Mooninite78 likes this.
  19. alenjoseph7878
    Donut Apr 17, 2018

  20. Intruder71
    Lollipop Apr 17, 2018

    Intruder71 , Apr 17, 2018 :
    So you haven't done what's needed then.. Shame your not as good using Google as you are making new posts