1
So is this a scam?

  1. PaulGunn
    Froyo Nov 28, 2014

    PaulGunn , Nov 28, 2014 :
    I've ordered my phone, paid by paypal and got confirmation. All good....then an hour later I check the order status and it's cancelled...no information why or from paypal. What's going on? Tried calling the +86 075561882366 x8024 that's on the paypal confirmation, no response.

    Apart from calling the credit card company and asking them to stop payment does anyone have any suggestions?
     

    #1
    deepthought42 likes this.
  2. deepthought42
    Jelly Bean Nov 28, 2014

    deepthought42 , Nov 28, 2014 :
    @PaulGunn - Where did you buy the phone from?
     

    #2
  3. Lancelot_69
    Lollipop Nov 28, 2014

    Lancelot_69 , Nov 28, 2014 :
    Was it by invite? Maybe an invite that was bought or somehow was against company policy?
     

    #3
    deepthought42 likes this.
  4. mande016
    Eclair Nov 28, 2014

    mande016 , Nov 28, 2014 :
    sorry for that but i hope its just an isolated issue because i just ordered mine as well :/

    but try email or if they have a chat.
     

    #4
    Mikewilzn and ronoldo like this.
  5. PaulGunn
    Froyo Nov 28, 2014


    #5
  6. mande016
    Eclair Nov 28, 2014

    mande016 , Nov 28, 2014 :
    One Plus has them on the main page for order, no invite for black friday
     

    #6
  7. PaulGunn
    Froyo Nov 28, 2014


    #7
  8. Silverchaoz
    Lollipop Nov 28, 2014


    #8
  9. Lancelot_69
    Lollipop Nov 28, 2014


    #9
  10. PaulGunn
    Froyo Nov 28, 2014

    PaulGunn , Nov 28, 2014 :
    how do I do that?
     

    #10
  11. B4kken
    Lollipop Nov 28, 2014

    B4kken , Nov 28, 2014 :
    This happened during last pre-orders to, from what I understand. As I recall the status changed back after a while
     

    #11
    ronoldo and Garywehrle like this.
  12. muzikman124805
    Froyo Nov 28, 2014

    muzikman124805 , Nov 28, 2014 :
    It sounds like you need to put in a support ticket. It may take a couple days or so to hear back as they are rocking and rolling. They are a newer company that is still working out some bugs in various areas and i'm sure will hire more staff in the future as well to make support much faster to get back to people. In the future I believe this company will be a big contender sadly it will just take a little bit of time to get there first. =/ They said they don't plan on making any money for the first two years. As a result i'm sure the first two years will probably be a little rocky. After that I would expect for things to really start shaping up.
     

    #12
  13. Garywehrle
    Jelly Bean Nov 28, 2014

    Garywehrle , Nov 28, 2014 :
    Keep trying Paypal. Their customer service is usually VERY good.
     

    #13
    ronoldo likes this.
  14. macem29
    Jelly Bean Nov 28, 2014

    macem29 , Nov 28, 2014 :
    several instances of cancelled orders coming back to life....

    OP I would not try this as you may end up with 2 phones
     

    #14
  15. Lancelot_69
    Lollipop Nov 28, 2014


    #15
  16. Silverchaoz
    Lollipop Nov 28, 2014

    Silverchaoz , Nov 28, 2014 :
    @Cat H and @Ruta always give fast answeres by PM. thats a good admin that can help you, if you try to contact other admins they dont respond
     

    #16
    FlipJumpman likes this.
  17. deepthought42
    Jelly Bean Nov 28, 2014

    deepthought42 , Nov 28, 2014 :
    Call paypal straight away explain and get a reference, then contact Oneplus.
    Paul. when you call the number you are omitting the 0 - It should be +86 75561882366
    Sorry to mention just wasn't sure what you meant by no response?
     

    #17
    ronoldo likes this.
  18. Lancelot_69
    Lollipop Nov 28, 2014

    Lancelot_69 , Nov 28, 2014 :
    I do recall this happening. I do know one thing, copy the order number and one plus will honor it if your order is valid and funds are available.
     

    #18
    FlipJumpman and B4kken like this.
  19. PaulGunn
    Froyo Nov 28, 2014

    PaulGunn , Nov 28, 2014 :
    Thanks, I've sent a message to them.
     

    #19
    Silverchaoz likes this.
  20. Silverchaoz
    Lollipop Nov 28, 2014


    #20