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Software downgrade?

  1. B1595303525019
    Cupcake Mar 2, 2021

    B1595303525019 , Mar 2, 2021 :
    I had posted I'm experiencing camera, and phone outages on my OP 7pro since the Feb 7th, Oxygen 10.3.8.GM21AA upgrade, and no replies. Can I revert back to an earlier Oxygen version? I suppose there are mirror sites out there . Any help would be greatly appreciated.
     

    #1
  2. B_Wrath
    Nougat Mar 2, 2021

    B_Wrath , Mar 2, 2021 :
    This is a user forum. You are talking to fellow users.
    If you want replies from official members, I suggest you talk to customer support.

    In any case, try clearing the cache and data of the camera app and restart your phone. All in the same order and one after the other.
     

    #2
    drl431, Artemus. and the_o2 like this.
  3. B1595303525019
    Cupcake Mar 2, 2021

    B1595303525019 , Mar 2, 2021 :
    Sorry I offended. My intent WAS to ask "fellow" users for advice, and/or if anyone else had experienced the same symptoms or successfully downgraded before...

    PS. Thanks for the advice, I tried those steps first thing, amongst many others.
     

    #3
  4. drl431
    Community Hero 2020 Mar 2, 2021

    drl431 , Mar 2, 2021 :
    Since using a rollback package would wipe all data, consider trying a factory reset first. Backup your data (except the apps) to the cloud or a pc.
     

    #4
    Artemus. likes this.
  5. B1595303525019
    Cupcake Mar 2, 2021

    B1595303525019 , Mar 2, 2021 :
    Thank you, I have already done a factory reset. Do you know where I may get a "rollback package"? I couldn't see anything on the software page for this phone... Is it something you have to request?
     

    #5