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Software fix via OnePlus 7 Pro

  1. Jagdeepsaharan , via OnePlus 7 Pro , Jun 22, 2021 :
    hello oneplus i have your oneplus 7 pro 8/256 gb smartphone just a few days ago i updated it because of this all my data got erased which i most important some photos and videos of my little daughter It has been erased from the phone, after that now almost all the applications show me something bad and the application is closed automatically and put a new update of android 11 but this did not make any difference I request you please fix this in order to make good use of the phone
    1624385776238.jpg
     

    #1
  2. Shailender Sharma
    Nougat Jun 22, 2021

    Best Answer
    Shailender Sharma , Jun 22, 2021 :
    Try to wipe cache partition. It is recommended after every major update.

    It only clears the Cache, your data is safe, just follow the steps :-

    1. Power off the phone.
    2. Wait until the device is completely off.
    3. Then press and hold the Power and Volume Down (-) buttons at the same time.
    4. Continue holding these two buttons during the initial OnePlus splash screen.
    5. When the OnePlus logo goes away, you can let go of these two buttons.
    6. And then wait until the phone boots into Recovery Mode.
    7. If you have a password set, you will have to enter the pin to decrypt(basically unlock access to storage) here.
    8. Tap on the language of your choice.
    9. Tap on the Wipe Data and Cache option.
    10. Tap on the Wipe Cache option.
    11. Tap the Yes option when asked to confirm.
    12. Wait for the phone to clear the cache partition.
    13. Then tap on the Reboot option to restart the phone.

    It might be helpful
     

    #2
  3. Z1612187578731
    Gingerbread Jun 23, 2021


    #3
    Jagdeepsaharan likes this.
  4. Liehjan
    Marshmallow Jun 23, 2021

    Liehjan , Jun 23, 2021 :
    When you updated the phone and data got erased, from what software version did you update to what version?
     

    #4
    Jagdeepsaharan likes this.
  5. AdityaMagdum108
    Honeycomb Jun 23, 2021

    AdityaMagdum108 , via OnePlus 7 Pro , Jun 23, 2021 :
    Whenever you update, you should always have a backup of your phone in case something like this happens... It's always mentioned in the changelog while in the update page...
     

    #5
    Artemus. and Jagdeepsaharan like this.

  6. #6
  7. Jagdeepsaharan , via OnePlus 7 Pro , Jun 23, 2021 :
    You have said right but I was also having trouble with the backup, so I updated it the same way.
     

    #7
  8. Jagdeepsaharan , via OnePlus 7 Pro , Jun 23, 2021 :
    Many time use data no ersea this time evry pic video delete
     

    #8
  9. AdityaMagdum108
    Honeycomb Jun 23, 2021

    AdityaMagdum108 , via OnePlus 7 Pro , Jun 23, 2021 :
    Then that puts you in the risk of losing your data.. In which this case it happened so... There may be ways to recover your data by an app called recovery but you should check that on the net for detailed steps to do so
     

    #9
    Jagdeepsaharan likes this.
  10. AdityaMagdum108
    Honeycomb Jun 23, 2021

    AdityaMagdum108 , via OnePlus 7 Pro , Jun 23, 2021 :
    Since this was a major update from an old to a new Android version data was sure to be erased...
     

    #10
    Jagdeepsaharan likes this.
  11. Liehjan
    Marshmallow Jun 23, 2021

    Liehjan , Jun 23, 2021 :
    From beta to stable, or from stable to stable?
     

    #11
    Jagdeepsaharan likes this.

  12. #12