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Solution for those facing Messaging Issues

  1. Gary C.
    OxygenOS Product Lead Staff Member Dec 10, 2020

    Gary C. , Dec 10, 2020 :
    Hi everyone,

    Recently, we have received feedback from a limited number of our users reporting that they fail to send or receive text messages on OnePlus Message or other third-party messaging apps. We found that the problem mainly occurs on the OnePlus 8 series, OnePlus 8T and OnePlus 8T (TMO).

    After looking into the issue, we found the root-cause is the “Carrier Services” App developed by Google team. Updating to the V.50.0.3 version of the app would trigger this issue.

    After communicating with Google team, the solution to fix this issue has come out:
    1. Open the Play Store and install V.48.0.3 version of “Carrier Services”.
    2. Reboot your device.
    3.jpeg
    Hope this can solve the problem. But if it persists, feel free to get back to us through the feedback tool in the Community App. Thanks for your support!


    Never Settle!
     
    Last edited: Dec 11, 2020

    #1
  2. ShreyasPatil_
    Ice Cream Sandwich Dec 10, 2020


    #2
  3. Chirag_Gohil
    Honeycomb Dec 10, 2020


    #3
  4. Shubham_Ag.
    Jelly Bean Dec 10, 2020


    #4
    Brett.Ulrich and G_plusone like this.
  5. Mr.Scully
    Eclair Dec 10, 2020

    Mr.Scully , Dec 10, 2020 :
    Uninstalling the carrier services did not help me, I still couldn't send or receive SMS. However, it did help when I moved my SIM card from slot 1 to slot 2. It's weird but it was the only solution that worked for me so I'm writing it here in case it helps somebody else too. (I don't think it's a HW issue because slot 1 worked for the previous owner perfectly).
     

    #5
  6. fragargon
    Jelly Bean Dec 10, 2020

  7. G_plusone
    Nougat Dec 10, 2020

  8. fragargon
    Jelly Bean Dec 10, 2020


    #8
  9. Dresa91
    User of the Year 2016; Most Active User 2020 Dec 10, 2020

    Dresa91 , Dec 10, 2020 :
    Just leave it here: Android :cool:
     

    #9
  10. cybersa
    Honeycomb Dec 10, 2020


    #10
  11. samardash
    Gingerbread Dec 11, 2020


    #12
  12. MUKKARA99INDIA
    Froyo Dec 11, 2020


    #13
  13. dueceboogie
    Cupcake Dec 12, 2020


    #14
  14. eastbay
    Ice Cream Sandwich Dec 12, 2020


    #15

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  16. SajanKohli
    Gingerbread Dec 12, 2020


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  17. deepak2255
    Gingerbread Dec 13, 2020


    #19
  18. eastbay
    Ice Cream Sandwich Dec 13, 2020

    eastbay , via OnePlus Community App , Dec 13, 2020 :
    This problem has been solved, google sevices update should be done. Go to playstore open find google services. And see if the date is 12/9.it should Have been done. If not and you still have the text problem, take the Google service app out. It should work then.
     

    #20
    E1606453322035 likes this.