5
[Solved] Cannot place orders on OnePlus store

  1. Starcommander
    OnePlus Accessory Tester Jul 16, 2021

    Starcommander , Jul 16, 2021 :
    ISSUE RESOLVED

    Hi everyone,
    Hope everyone is doing fine. This thread is regarding my OnePlus account from which not able to place any order. I never wanted to write this thread but I was asked by the customer support to write this issue on community :grimacing:

    Issue description:
    On 12th July, @Jade D. sent me the $50 voucher for community craft contest. While I was placing an order, the store is too crowded error was shown. I tried to change address, removed the voucher, cleared the cache but everything went in vain.
    Screenshot_20210716-131333__01.png
    I contacted the support team who asked me to wait for 48 hours. I waited patiently but the same error popped up. I contacted some of my MOD friends and came to know this issue was faced by many community members.

    Today, I was in a call with oneplus support and this was her solution:
    Please perform a complete factory reset on your phone, install the OnePlus store app and try again. If the issue still exist, kindly write about this on OnePlus community and a Technical team will help you:rolleyes:

    Reset did not help, so here is the thread. Please help
     
    Last edited: Jul 23, 2021

    #1
  2. BeingIncog
    Nougat Jul 16, 2021

    BeingIncog , Jul 16, 2021 :
    i am speechless.
     

    #2
  3. Starcommander
    OnePlus Accessory Tester Jul 16, 2021


    #3
  4. BeingIncog
    Nougat Jul 16, 2021

    BeingIncog , Jul 16, 2021 :
    btw can i buy buds z via referral points coupons or referral system is now scammish?
     

    #4
  5. Starcommander
    OnePlus Accessory Tester Jul 16, 2021

    Starcommander , Jul 16, 2021 :
    You have to write them a mail that referrals voucher is not working. They will order it to your address using ur voucher
     

    #5
    buntycubal, Bobbie63 and Tobikage like this.
  6. BeingIncog
    Nougat Jul 16, 2021

    BeingIncog , Jul 16, 2021 :
    hope you are not joking!
     

    #6
    Bobbie63, Tobikage and Starcommander like this.
  7. Starcommander
    OnePlus Accessory Tester Jul 16, 2021


    #7
    Bobbie63 and Tobikage like this.
  8. BeingIncog
    Nougat Jul 16, 2021

    BeingIncog , Jul 16, 2021 :
    okay. will try that.
     

    #8
    Bobbie63, Tobikage and Starcommander like this.
  9. Yash Pratap Singh.
    Lollipop Jul 16, 2021

    Yash Pratap Singh. , Jul 16, 2021 :
    Nope...didn't work for me
    Their reply was - "The referral prize voucher is applicable only on Gear and Accessories" which means bags and cases
     

    #9
    Bobbie63 likes this.
  10. Starcommander
    OnePlus Accessory Tester Jul 16, 2021

    Starcommander , Jul 16, 2021 :
    The cases included all the cases right?
    Tell them it's not working on Nord CE 😑
     

    #10
    Bobbie63 likes this.
  11. Yash Pratap Singh.
    Lollipop Jul 16, 2021

    Yash Pratap Singh. , Jul 16, 2021 :
    Did we try the same thing? lol

    They said above 1K......so I gave the voucher....the system is ded
     

    #11
    Bobbie63 and Starcommander like this.
  12. dsmonteiro
    Community Consultant Staff Member Jul 16, 2021

    dsmonteiro , Jul 16, 2021 :
    Hey @Starcommander, I already reported this to the CS team to be looked at. That information is incorrect.

    As for the issue you are facing, this is due to a limitation in place for the IN OnePlus store. I'm talking with our colleagues to also help you overcome that.
     

    #12
    buntycubal, the_o2 and Starcommander like this.
  13. Starcommander
    OnePlus Accessory Tester Jul 16, 2021

    Starcommander , Jul 16, 2021 :
    Dear David, thank you for you help. Much appreciated
     

    #13
    buntycubal, Bobbie63 and Mr. BG like this.
  14. camohan
    Moderator Moderator Jul 16, 2021


    #14
  15. Starcommander
    OnePlus Accessory Tester Jul 16, 2021

    Starcommander , Jul 16, 2021 :
    I have many phones. 😏
    One was already factory reset. Just installed store app in that
     

    #15
    buntycubal and Bobbie63 like this.
  16. Mr. BG
    Community Hero 2020 Jul 16, 2021

    Mr. BG , Jul 16, 2021 :
    [​IMG]
     

    #16
    buntycubal, Bobbie63, the_o2 and 5 others like this.
  17. Starcommander
    OnePlus Accessory Tester Jul 16, 2021


    #17
    buntycubal and Bobbie63 like this.
  18. Mr. BG
    Community Hero 2020 Jul 18, 2021

    Mr. BG , Jul 18, 2021 :
    Any response so far?

    Or just the silent wall of China?
     

    #18
    buntycubal, Bobbie63, McJader and 2 others like this.
  19. Starcommander
    OnePlus Accessory Tester Jul 19, 2021

    Starcommander , Jul 19, 2021 :
    Screenshot_20210719-090157.png
    They edited this error message. Again this makes no sense because I never did cash on delivery.
    I was asked to wait till 25th July. Let's see if I can order after that 😅
     

    #19
  20. Shailender Sharma
    Nougat Jul 19, 2021

    Shailender Sharma , Jul 19, 2021 :
    OnePlus Store Bot is confused. 🤔:rolleyes:
     

    #20