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[Solved/Closed] Alexa - Oneplus TV Not responding via OnePlus Nord Gray Onyx

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  1. DexAnant , via OnePlus Nord Gray Onyx , May 12, 2021 :
    Hi, I just bought a new OnePlus Q1 Pro TV and I'm quite happy with it. There's just one thing happening strange... Just as i bought it, I was able to connect it to alexa and it was working fine with it but as of yesterday whenever i tell alexa to turn the tv on/off she says - "Sorry, The OnePlus TV isn't Responding". I waited till today if it would've been resolved on its own but is seems it hasn't. If anyone faced or knows the solution recently please advise. Thanks
     

    #1
  2. Venky61
    OnePlus TV Expert Community Expert May 12, 2021

    Best Answer
    Venky61 , May 12, 2021 :
    Hey,
    You can try disabling OnePlus TV Skill, remove TV from list of devices and redo the connection. That mostly helps.
     

    #2
  3. Yash Pratap Singh.
    Lollipop May 12, 2021

    Yash Pratap Singh. , May 12, 2021 :
    If the TV is plugged in but powered off, it isn't connected to Wifi, so alexa cannot respond.
    Alexa can only wake/put the TV on sleep when you ask alexa to turn on/off oneplus tv.
     

    #3
  4. DexAnant , via OnePlus Nord Gray Onyx , May 12, 2021 :
    Thank you so much my friend. Sorry had to open a thread for this small of an issue. Thanks again its perfectly fine now! 😃👍
     

    #4
    Venky61 likes this.
  5. Venky61
    OnePlus TV Expert Community Expert May 12, 2021

    Venky61 , May 12, 2021 :
    No worries... Glad that it helped. Next time do a quick search before posting a thread. You will find the solution to most of the issues.
    Closing the thread as Solved.
     

    #5
    Funk Wizard and DexAnant like this.