[Solved/Closed] Oneplus u series tv is not getting power ON via OnePlus Community App

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  1. Vijay suriya , via OnePlus Community App , Oct 7, 2020 :
    I purchased oneplus U series tv on august 6th and it not getting power ON from September 15. I've raised ticket on oneplus care application. The technician called and asked to explain the prblm, so I did explained him. He said that the board is to be replaced, and it will be done within 7 days from that day. Even oneplus customer service guys said that repair will complete before October 1. It's been 22 days since I raised my request and I've escalated the issue multiple times. The technician recieved the part one week back and not started repair work. Every time when I call him, he is telling different stories.

    Do I get any support ?

    My trust with oneplus got shattered.

    Last edited: Oct 7, 2020

  2. Nora Song
    TV Quality Manager Staff Member Oct 16, 2020

  3. Venky61
    OnePlus TV Expert Community Expert Oct 31, 2020

    Venky61 , Oct 31, 2020 :
    Closing the thread as the issue has been resolved now and the board has been replaced as informed by the OP.