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[Solved] OnePlus 43Y1 TV external hard-disk support

  1. gvamsi_krishna
    Gingerbread Oct 22, 2020

    gvamsi_krishna , Oct 22, 2020 :
    Hello

    Does anyone have an idea whether OnePlus 43Y1 TV supports external 1TB hard-disk?

    Once I connect my external hard-disk to my TV,
    1. It doesn’t show instantly but visible after a delay of around 2min with an error ‘Issue with WD USB drive’
    2. For fixing error, when I select notification – I choose ‘Browse’ option here
    3. Once I choose the above option, storage settings getting open and showing as ‘WD USB drive is safely ejected’

    Note: There’s no issue with my hard-disk, able to access it using my laptop.

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    #1
  2. Venky61
    OnePlus TV Expert Community Expert Oct 22, 2020

    Venky61 , Oct 22, 2020 :
    Hey,
    what's the USB file format? NTFS is preferable as far as i know
     

    #2
    Tokolozi likes this.
  3. gvamsi_krishna
    Gingerbread Oct 22, 2020

    gvamsi_krishna , Oct 22, 2020 :
    It's NTFS only..
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    Last edited: Oct 22, 2020

    #3
  4. Venky61
    OnePlus TV Expert Community Expert Oct 22, 2020


    #4
  5. gvamsi_krishna
    Gingerbread Oct 22, 2020

    gvamsi_krishna , via OnePlus 6 Silk White , Oct 22, 2020 :
    I used an extra USB to USB cable (for extension) to connect hard-disk with TV, seems this is the reason for issue. After connecting directly, able to access the hard-disk files now.

    However I used the same cable for connecting pendrive to TV, which worked fine & able to access files without any issue.

    But I don't understand why the issue is with hard-disk only.
     

    #5
  6. Venky61
    OnePlus TV Expert Community Expert Oct 23, 2020

    Venky61 , Oct 23, 2020 :
    Mostly a compatibility issue with the cable. Some cables have restrictions on their supports, be it HDMI, USB.
    Glad to hear that your problem is solved at least. Use a USB 3.0 Hub for better results.
     

    #6