0
[Solved] OnePlus TV Y series remote is not working

  1. Jagadiesh
    Donut Jun 14, 2021

    Jagadiesh , Jun 14, 2021 :
    Hi,
    After last night my tv remote stopped working.. I tried removing the accessories from the BT list and adding it again.. But the OnePlus RC is not showing up while pairing.. Any solution guys..
     

    #1
  2. Yash Pratap Singh.
    Lollipop Jun 14, 2021


    #2
    Venky61 likes this.
  3. Jagadiesh
    Donut Jun 15, 2021

    Jagadiesh , Jun 15, 2021 :
    Yes Iam using the connect app for now.. and have also tried that.. Battery is not the issue as I get the response light on the remote while pressing buttons..
     

    #3
  4. Yash Pratap Singh.
    Lollipop Jun 15, 2021

    Yash Pratap Singh. , Jun 15, 2021 :
    It may be possible that this is a hardware issue.
    Raise a service request via OnePlus care app for replacement of the remote.

    @Venky61 - any idea?
     

    #4
    Venky61 likes this.
  5. Venky61
    OnePlus TV Expert Community Expert Jun 15, 2021

    Venky61 , Jun 15, 2021 :
    Did you press the Home and Left key together for the pairing?
     

    #5
    Yash Pratap Singh. likes this.
  6. Jagadiesh
    Donut Jun 15, 2021

    Jagadiesh , Jun 15, 2021 :


    Venky61

    Did you press the Home and Left key together for the pairing?​


    yup I did on the first time it showed me but while pairing it said.. couldn't be paired.. tried again but this time Nothin shows.. Also I'm not able to navigate to home from my connect app.. any suggestions for that ?
     

    #6
  7. Jagadiesh
    Donut Jun 15, 2021

  8. Venky61
    OnePlus TV Expert Community Expert Jun 15, 2021

    Venky61 , Jun 15, 2021 :
    Strange... May be a factory reset should help. Lengthy and inconvenient process but worth a try.

    And regarding home from connect app, go to settings in profile section and turn on Quick gesture for Home. Long pressing on navigation pad of connect app will take you to Home. Hope that helps.
     

    #8
  9. Jagadiesh
    Donut Jun 15, 2021

    Jagadiesh , Jun 15, 2021 :
    I will try this.. if this work then great or else the final option is to raise a request on the care app..
     

    #9
    Venky61 and Yash Pratap Singh. like this.
  10. Jagadiesh
    Donut Jun 15, 2021

    Jagadiesh , Jun 15, 2021 :
    while speaking to the customer care rep.. the remote got connected not sure what is the issue.. still the rep has raised a request for the visit.. Thanks for your help guys.. really appreciate it.. [e]1f60a[/e][e]1f44d[/e]🏼
     

    #10
    Venky61 likes this.
  11. Venky61
    OnePlus TV Expert Community Expert Jun 15, 2021

    Venky61 , Jun 15, 2021 :
    Glad to hear that... Hope it doesn't repeat again.
     

    #11
    Yash Pratap Singh. and Jagadiesh like this.