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sound options greyed out

  1. R1568833197124
    Cupcake May 21, 2020

    R1568833197124 , May 21, 2020 :
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    Hi I have a GM1917 that is on Oxygen OS 10.3.1GM21AA. For a while when I'm on a call my sound output options has bee greyed out. it gets increasingly more confusing when I have a Bluetooth device connected. it makes picking a device like a roll of a die. can someone please advise? I would rather not wipe my device but it seems this might be the only option.

    thanks
     

    #1