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Speaker Phone / Poor Mic Quality ?

  1. vermichou
    Donut Jun 25, 2019

    vermichou , Jun 25, 2019 :
    Hi folks,

    I've had repeated complains about the other side of the call not hearing me when I use speaker phone in the car.

    I was doing that with my previous OnePlus 6 with no issue, so I'm wondering if this is a bug or just poor microphone?
     

    #1
  2. stark2991_PL
    KitKat Jun 25, 2019


    #2
  3. hardikrdesai
    Gingerbread Jun 25, 2019

    hardikrdesai , Jun 25, 2019 :
    Can you try the "Speaker Phone" while NOT in car? what happens when you take call in house with speaker phone?
     

    #3
  4. iamyoezus
    Donut Jun 26, 2019


    #4
    cas8180 likes this.
  5. H1544206251710
    Cupcake Jul 5, 2019

    H1544206251710 , Jul 5, 2019 :
    I have the same problem, speakerphone and Bluetooth speakerphone quality is horrible and unfortunately the company that Oneplus subcontract for support have no clue about tech support. I end up returning mine for the 3rd time.
     

    #5
    Shopy and cas8180 like this.
  6. Predict23
    Ice Cream Sandwich Jul 5, 2019


    #6
    Shopy and cas8180 like this.
  7. sephstyler
    Eclair Jul 7, 2019

    sephstyler , Jul 7, 2019 :
    can someone elaborate on the poor quality? I very rarely use speaker, when I did yesterday, I did get the comment that it wasn't great, but it was an important call so I switched over to Bluetooth and didn't investigate further.

    anyone done more in depth testing? is it the noise cancelling algorithms being too aggressive with their sampling of the other mics? how does it sound ?
     

    #7
  8. vermichou
    Donut Jul 9, 2019

    vermichou , Jul 9, 2019 :
    Hey folks,

    Yeah, I can confirm even in a quiet environment, if I speak even close to my phone on speaker phone (WhatsApp video for instance), the other side can barely hear me. If I switch back to the "normal" mode it works just fine.

    OP, please do something about that, it's a €750 phone, my mom's €200 phone does a better job...
     

    #8
    Shopy and Amechine like this.
  9. Iam007
    Eclair Jul 9, 2019

    Iam007 , Jul 9, 2019 :
    same issue other side struggle to hear when in speaker phone even when i speak up close to the mic, its fine in normal mode.
     

    #9
  10. H_gupta
    Cupcake Jul 11, 2019

    H_gupta , Jul 11, 2019 :
    Facing same issue on Skype. Sim calling seems to be working fine. Facing issue both in speaker and normal.
     

    #10
  11. sephstyler
    Eclair Jul 11, 2019

    sephstyler , Jul 11, 2019 :
    I seem to be suffering it too now. I have recently come home from travel, so taking more calls now and yeah. have feedback that call are poor
     

    #11
  12. cas8180
    Ice Cream Sandwich Jul 12, 2019

    cas8180 , Jul 12, 2019 :
    really bad as well. very noticeable in the car but also just when sitting in a room and holding the phone about 2 feet from your mouth on speaker.

    just a quick background I had the OP 7 pro. this was the primary reason I sent it back. I then went back to the 6t. zero issues. speakerphone works great pretty much anywhere. I figured the op 7 was basically an upgraded 6t. so I bought. I love everything about this phone but it has the exact same problem as the pro. I did a side by side comparison just popping out my sim in the 6t the popping it into the 7 . did this back and forth went for a drive and called my wife on both. the problem is pretty clear something is going on with the 7 series. it's really bad. I am praying they fix this in a software update. because I primary use my speakerphone while I am always on the go this is a big . the op 6t is the only working solution at the moment.
     

    #12
  13. Predict23
    Ice Cream Sandwich Jul 12, 2019


    #13
  14. lukasfredriksson
    Cupcake Jul 15, 2019


    #14
  15. D1564501964716
    Cupcake Aug 1, 2019

    D1564501964716 , Aug 1, 2019 :
    Im on my second one, the problem is present with a fresh unit. Returned the first unit within two days. Seems like its a software issue with calling because voice notes come through clearly. Will be returning this unit as well though, back to the iPhone it is.
     

    #15
  16. RelaxOP
    Eclair Aug 2, 2019

    RelaxOP , Aug 2, 2019 :
    Hi everyone, I have the same problem as all of you, normal sound quality is amazing but when I go on speakerphone everyone says it's terrible, so I tested it.
    What I found out is that it's not a defect unit or anything, it's a software problem, the microphone which is in charge for speakerphone calls (the one on the bottom right) is not turning on when talking on phone call in speaker mode but instead it's the same directional microphone for normal calls that remains on and it doesn't catch sounds when you are far away, that's the one on the bottom left side, but when you are recording a note, speaker microphone works very well and you can talk across the whole room.
    This needs to be addressed by OnePlus and fixed with software update asap.
     

    #16
    Shopy and lukasfredriksson like this.
  17. lukasfredriksson
    Cupcake Aug 2, 2019


    #17
  18. sephstyler
    Eclair Aug 2, 2019


    #18
  19. supertrackster
    Cupcake Aug 17, 2019

    Last edited: Aug 17, 2019

    #19
  20. omn
    Cupcake Aug 25, 2019

    omn , Aug 25, 2019 :
    i have the same problem. need to know if it is software or hardware problems. if it is software I can wait for update. if hardware I want to send my phone back. I also have a one plus 6 and there is not any sound problem using that phone.
     

    #20
    B1526585118183 likes this.