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SpO2 / Sleep Tracking not appearing in app via OnePlus 8 Pro

  1. Jdsteiner
    Froyo Apr 19, 2021

    Jdsteiner , via OnePlus 8 Pro , Apr 19, 2021 :
    SpO2 Tracking and Sleep Data are simply not appearing in my app, despite stress, workouts, and heartbeat data syncing. They track on the watch just fine, but nothing on the phone, so I have no real way of using SpO2 or reviewing sleep data. This is very disappointing, is there a trick to get it to work? Or do I need to return and wait?

    Edit: I've been reached out to via the google play store, but let's be honest, last time Oneplus told me they'd fix something, well, my 8 Pro still has black crush and green screen. This might be the last nail in the coffin for me, and I've been a customer since the Oneplus 2.
     
    Last edited: Apr 19, 2021

    #1
  2. wmm
    KitKat Apr 19, 2021

    wmm , Apr 19, 2021 :
    A number of reviewers mentioned that sleep data is not syncing from the watch to the phone and said that OnePlus had told them that would be fixed soon via an OTA update. I don't recall reading anything about SpO2 syncing, but it wouldn't be surprising if that were fixed at the same time. I'd say to hang on and wait for at least the first OTA to see if that brings the functionality you're missing.
     

    #2
    Jdsteiner likes this.
  3. Jdsteiner
    Froyo Apr 19, 2021

    Jdsteiner , via OnePlus 8 Pro , Apr 19, 2021 :
    I appreciate your answer, truly. But after being told that same thing (don't worry, itll get fixed) about the green oneplus 8 pro screen, I simply do not believe it'll be fixed unless I see it before my return date.
     

    #3
  4. John J Moss Jr
    Gingerbread Apr 19, 2021


    #4
    Jdsteiner likes this.
  5. wmm
    KitKat Apr 19, 2021

    wmm , Apr 19, 2021 :
    I don't blame you, and if sleep tracking is important to you, you should definitely return it before your cutoff date if an OTA hasn't provided it. I just wanted to mention that it was at least a known issue, acknowledged by OnePlus.
     

    #5
    Jdsteiner likes this.
  6. Jdsteiner
    Froyo Apr 19, 2021

    Jdsteiner , via OnePlus 8 Pro , Apr 19, 2021 :
    100%. I appreciate the support. They're going to grab some logs from me tonight to see if they can figure it out, but I let the agent know that in a week I'm just returning it.
     

    #6
  7. Jdsteiner
    Froyo Apr 19, 2021

    Jdsteiner , via OnePlus 8 Pro , Apr 19, 2021 :
    Exactly. This product has no business being released to the public in its current state.
     

    #7
  8. Jdsteiner
    Froyo Apr 19, 2021


    #8
  9. Jdsteiner
    Froyo Apr 20, 2021


    #9
  10. Jdsteiner
    Froyo Apr 21, 2021

    Jdsteiner , via OnePlus 8 Pro , Apr 21, 2021 :
    Bump. I was given a new APK overnight, nice, but it still did not work. After the morning watch OTA update, sleep tracking works (yay) but SpO2 still doesn't, and that's why I bought the phone (it advertised working SpO2 monitoring despite it not working at all).


    5 days til return.
     

    #10
  11. Jdsteiner
    Froyo Apr 22, 2021


    #11
  12. LSU_Fan
    Cupcake Apr 22, 2021

    LSU_Fan , Apr 22, 2021 :
    Mine is doing the same. At first the only thing that wasn't logging was Sp02/Sleep track. Now after last nights update, that's the only thing logging...lol.
     

    #12
    Jdsteiner likes this.
  13. Nsmarcus
    Cupcake Apr 23, 2021

    Nsmarcus , via OnePlus 9 Pro , Apr 23, 2021 :
    Similar story here, right after the update it was syncing everything but sp02, then a bit later it was only syncing sleep data.
    1619185160878.jpg
     

    #13
    Jdsteiner likes this.
  14. Jdsteiner
    Froyo Apr 23, 2021

    Jdsteiner , via OnePlus 8 Pro , Apr 23, 2021 :
    1619186343529.jpg
    Still not working. Spoke with some support over whatsapp again last night and sent some more logs. Allegedly there's a playstore update for the health app coming out soon. I asked how soon, and the support agent deflected.
    3 days til return
     

    #14
  15. Jdsteiner
    Froyo Apr 24, 2021


    #15
  16. Jdsteiner
    Froyo Apr 25, 2021

    Jdsteiner , via OnePlus 8 Pro , Apr 25, 2021 :
    Still not working and I'm being asked to use a ridiculous bluetooth log gathering tool for the watch. I'd understand this if I wasn't using a Oneplus phone. But its an 8 Pro. Your own device. At this point im asking for payment or a full refund if I'm going to keep working for their QA team.

    1 Day til return.
     

    Attached Files:


    #16
    LSU_Fan likes this.
  17. Jdsteiner
    Froyo Apr 26, 2021


    #17
  18. LuchadorFantastico
    Cupcake Apr 26, 2021

    LuchadorFantastico , Apr 26, 2021 :
    Same issue -- no SpO2, heart rate, stress data is sent to the OnePlus Health app on phone (Google Pixel 5, Android 11)
    Today, support said to reset watch + reinstall phone app...no joy.
     

    #18
    Jdsteiner likes this.

  19. #19
  20. wmm
    KitKat Apr 29, 2021

    wmm , Apr 29, 2021 :
    Cool Hopefully they'll push this for the rest of us sometime soon. Could you share a screenshot of the "Features" page for that release, assuming it's different from the B.40 writeup, so we'll know what to look forward to?
     

    #20
    Jdsteiner likes this.