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"Spontanous Self Cracking" of the back is a thing on the OP7 Pro

  1. miishu Froyo May 23, 2019

    miishu, May 23, 2019 :
    i hereby apologize for my scepticism to everyone reporting on this issue. Saw it happening live.. Not on my one, but of the 7Pro of a friend of mine.. I already read of some people here where they too cannot recall any impact and suddenly had their backglass cracked.. As i said so far my unit is fine, still gives me the a bad feeling that it might happen any minute. He already RMAed. Will update with some photos later..


    EDIT:
    Here they are. It even happened with the stock case on.
    Btw, all reported "self crackings" look pretty much exactly like this. The OP7 Pro has
    issues with some of it's units as it seems. People over at reddit experienced the same.
    index2.jpg index.jpg
     
    Last edited: May 23, 2019

    #1
    jurschel likes this.
  2. Liehjan KitKat May 23, 2019

    Liehjan, May 23, 2019 :
    Has the cracks been close to side buttons?
     

    #2
  3. annmey Cupcake May 23, 2019


    #3
    NateDev likes this.
  4. eye842 KitKat May 23, 2019


    #4
  5. GopalB. Marshmallow May 23, 2019


    #5
    B_Wrath likes this.
  6. itskapil Cupcake May 23, 2019

    itskapil, May 23, 2019 :
    So, photos?
    This is interesting. Thanks for lett us know. Pls add photos if you have them with you.
     

    #6
  7. miishu Froyo May 23, 2019

    miishu, May 23, 2019 :
    Sure, he was working the night shift, will Post them later today
     

    #7
  8. annmey Cupcake May 23, 2019

  9. BeingIncog Marshmallow May 23, 2019


    #9
  10. miishu Froyo May 23, 2019

    miishu, May 23, 2019 :
    updated with photos
     

    #10
  11. miishu Froyo May 23, 2019

    miishu, May 23, 2019 :
    Yes I updates with some pictures.

    Looks like Oneplus refuses a replacement via RMA and just offers Standard paid repair procedure. Mine is still doing fine. But if somebody recieves a faulty device where this happens in the first 24 hours Oneplus will let you down. Just want to Show this as a warning for people thinking about buying from Oneplus.
     

    #11
    T1558131109419 and Liehjan like this.
  12. Topper_Gas Jelly Bean May 23, 2019

    Topper_Gas, May 23, 2019 :
    Where's the proof it was a faulty device before you start making accusations? If there's a spate of these issues then it will look like a manufacturing fault, just one or two suggests it's not. It a shame for the owner none the less.
     

    #12
    Dhruv Weaver and T1558131109419 like this.
  13. miishu Froyo May 23, 2019

    miishu, May 23, 2019 :
    And that's the thing we can't proove it. no one with this issue will ever be able to.. That's why it won't be replaced. And i'm making accusations because i saw it happening. this is the internet.. I could claim all kinds of stuff.. Maybe more people will come forward with this, Maybe not.. I dont want to make anybody "believe" because i know how absurd it sounds.. But i wanted to put my experience out here
     

    #13
    omkargupta likes this.
  14. annmey Cupcake May 24, 2019

    annmey, May 24, 2019 :
    I don't think it would be a big issue to replace screens with such kind of damage in the first few days as part of the warranty. The cracking on the back close to the buttons looks very suspicious, and it's likely a production problem. Whose phone cracks like that when it's dropped on the floor?

    I don't think there would be many cheaters trying to take advantage of the warranty. Not many people drop their phone in the first days when people are usually still careful with their new devices.
     

    #14
  15. jussimarin Cupcake Jun 9, 2019

    jussimarin, Jun 9, 2019 :
    Hi, I have the the same issue. I have not dropped the phone or hit it to anything. It just cracked one night. I've made a complain for OnePlus about this, waiting for their response. I used the phone about 4 days and then it shattered.
     

    Attached Files:

    Last edited: Jun 9, 2019

    #15
  16. David.W4 Froyo Jun 9, 2019

    David.W4, Jun 9, 2019 :
    is the OnePlus 7 pro included case a hard plastic one?

    on the non-pro the transparent case is soft / rubbery
     

    #16
  17. Dhruv Weaver The Lab - OnePlus 7 Pro Reviewer Jun 9, 2019

    Dhruv Weaver, Jun 9, 2019 :
    Every time I see this being reported it is with devices in the clear case. Correlation doesn't mean causation, but maybe get a different case. Also like others have said, this could be a manufacturing defect, or they broke it and didn't realize.
     

    #17
  18. G_Nimay_Shah_rCIy Cupcake Jun 13, 2019

    G_Nimay_Shah_rCIy, Jun 13, 2019 :
    Hi, I have the the same issue. I have not dropped the phone or hit it to anything. It just cracked one night. I've made a complain for OnePlus about this, waiting for their response. I am using this phone for about 10h and then it shattered.
     

    Attached Files:


    #18
  19. Matt 80 KitKat Jun 13, 2019

    Matt 80, Jun 13, 2019 :
    Why have you just copied jussimarin's comment and changed 4 days to 10 hours?
     

    #19
    Z1558226703858 likes this.
  20. G_Nimay_Shah_rCIy Cupcake Jun 13, 2019

    G_Nimay_Shah_rCIy, Jun 13, 2019 :
    I face the same problem
     

    #20