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Sprint Support for the Pro model

  1. nyancat_64 Cupcake May 15, 2019

    nyancat_64, May 15, 2019 :
    Hey guys, I checked out the spec sheet for the 7 pro, and it looks like the bands that the phone supports do include most of Sprint's bands, but has anyone had previous experience with getting Sprint to work on, say a 6/6T? the compatibility popup was derived from Wikipedia, and it's a little unhelpful. I also ask this bc tech bloggers did report that OP was hiring customer care members for Sprint users?

    I just want to know how compatible the device would be for a Sprint user. Thanks!
     

    #1
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  2. Secondbushome Donut May 15, 2019

    Secondbushome, May 15, 2019 :
    Those were all just rumors stemming from some speculation. As far as the OnePlus 7 Pro is concerned, it still isn't certified for the Sprint network so it won't work
     

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  3. C1557972221865 Cupcake May 17, 2019

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  4. C1557972221865 Cupcake May 18, 2019


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  5. C1558151378424 Cupcake May 18, 2019

    C1558151378424, May 18, 2019 :
    This is wonderful news! I wonder why it must be the Nebula Blue model? Ill see if I can get in contact with sprint to corroborate.
     

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  6. Secondbushome Donut May 18, 2019

    Secondbushome, May 18, 2019 :
    That would be really strange if that were true. There shouldn't be any hardware differences based on color besides the storage and RAM. It almost sounds like a joke.

    I worked the T-Mobile pop-up in NYC on launch day. I asked the OnePlus reps there (who actually arrived from China) about Sprint compatibility. They initially didn't know but after conferring with their sources, they told me it wasn't compatible.

    Believe me, I'm all for getting my hopes up. There's a Wired review that claims the phone works with Sprint, but without any cited sources. But then there are several other reviews that claim it won't. I contacted Sprint and they said it won't. I haven't read anywhere official mentioning that OP7 Pro got certified for Sprint despite that the phone does support most of the bands. The official OP website doesn't claim the phone will work on Sprint.

    But there's only one sure way to find out, if you're willing to get the phone and try. I'm just afraid OP will charge return shipping or a restocking fee.
     

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  7. C1558151378424 Cupcake May 18, 2019


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  8. C1557972221865 Cupcake May 18, 2019

    C1557972221865, May 18, 2019 :
    I'm gonna order it, try to activate, and I'll update you all. I've contacted at least 10 sprint stores, and none can give me a definite answer. Crossing my fingers
     

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  9. C1558151378424 Cupcake May 18, 2019

    C1558151378424, May 18, 2019 :
    You're a hero.
     

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  10. Secondbushome Donut May 19, 2019

    Secondbushome, May 19, 2019 :
    Will be rooting for ya , it will be good to have a clear and definite answer given all the confusion. Just be prepared for hour-long conversations with multiple Sprint CSRs leading to nowhere. Given the lack of information, the CSRs might end up spending hours trying to do something that isn't possible. It really comes down to whether Sprint whitelisted the IMEIs for a phone whose OEM they don't sell and have not whitelisted in the past.

    For real, it's basically just the Big Three (Samsung, Apple, LG) and a host of mediocre no-name mid-rangers. Samsung was a letdown this year when they went with the cutout and increased their prices considerably. I wouldn't be on Sprint if I weren't getting a free year of service from them.
     

    #10
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  11. C1557972221865 Cupcake May 19, 2019

    C1557972221865, May 19, 2019 :
    Ordered today. Estimated delivery is June 5. Will update you guys when it comes.
     

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  12. Mbratio Cupcake May 20, 2019

    Mbratio, May 20, 2019 :
    Looks like we won't know for sure if Sprint is compatible until someone tests it with the phone. I hope that the 7 Pro works with Sprint so I don't have to switch carriers.

    On the flip side, my 7 Pro is said to be coming in tomorrow. So, I'll update my post tomorrow if it comes in without delay.
     

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  13. nyancat_64 Cupcake May 20, 2019

    nyancat_64, May 20, 2019 :
    I asked Sprint support on Twitter, and they said that it should work, as long as i buy it unlocked! They didn't mention the color though, which is odd, given that other responses seem to specify the blue variant.
     

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  14. Secondbushome Donut May 21, 2019

    Secondbushome, May 21, 2019 :
    Yeah I'm starting to have CSRs from both OnePlus and Sprint tell me it will work, which would be unprecedented for an OnePlus phone. I don't know how much I trust their info but it's better than nothing. As it is, this forum thread is at the fore front of this topic in all of the Internet lol.
     

    #14
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  15. C1558151378424 Cupcake May 21, 2019

    C1558151378424, May 21, 2019 :
    haha you're right. I looked everywhere to no avail. These fine folks who are ordering it to try on sprint are doing the whole internets a favor.
     

    #15
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  16. C1557972221865 Cupcake May 21, 2019

    C1557972221865, May 21, 2019 :
    I even asked OnePlus again, and they said it will for sure work. Please update when you try, I'm hoping it works
     

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  17. O1558103354531 Cupcake May 22, 2019

    O1558103354531, May 22, 2019 :
    Phone just arrived, popped my SIM from my PIXEL 2xl and.... Nothing worked. Talked with the Chat drone, gave them my imei and... they said that OnePlus is working to add the phone but it hasn't been added yet. Asked for an ETA of when it will work and was told it was up to OnePlus. I use Google Voice so the phone number isn't important, but Data is. Anyone know how to get the Data to work? I remember reading that popping in the sim Data works, but phone doesn't but that hasn't been my experience.
     

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  18. C1557972221865 Cupcake May 22, 2019

    C1557972221865, May 22, 2019 :
    Assuming you're talking about Sprint, they don't let you just swap sim cards, they make you activate every time. You can do this through your account online portal, or phone call.
     

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  19. Mbratio Cupcake May 22, 2019

    Mbratio, May 22, 2019 :
    Update about Sprint.

    Short answer, it does not work with Sprint.

    Called Sprint CSR and they initially told me all looks good. I just need to go to a Sprint store and retrieve a new SIM card for the 7 pro.
    So, went to a Sprint store and they told me to go to a corporate Sprint location. Called that location and at the end, they said that I cannot use the 7 pro with Sprint.
    The way sprints SIM cards work is by phone brand according to the representative. Stated that their SIM cards are made specific for the phones they carry. So, apple phones have their own SIM, while Samsung have their own.
    Since OnePlus is not a certified partner with Sprint, we do not have the ability to connect our new shiny 7 pro.

    At the end, I switched from Sprint to a provider that's certified with OnePlus. That's the unfortunate truth to this long awaited answer. It's not pretty, but nothing we can do until Sprint certifies the OnePlus with their SIM and network.
     

    #19
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  20. Secondbushome Donut May 22, 2019

    Secondbushome, May 22, 2019 :
    Thanks guys for going the extra mile to test it out. You really helped everyone here out to put a rest to the question. I knew in the back of my mind that it wouldn't work because of the way Sprint activates phones on their network. They have to be specifically certified to work and there likely would have been news about it if the 7 Pro had gotten certified, kinda like when the 6T got certified by Verizon. I also don't think the 7 Pro supports CDMA in any form (it will only do voice over VoLTE) and Sprint's VoLTE network isn't strong enough yet for them to allow CDMA-less phones like Verizon does.

    It's terrible how misinformed the CSRs from both Sprint and OnePlus are. Seriously, you guys better not run into any restocking fees or return shipping considering that OnePlus CSRs have been telling people it works with Sprint.
     
    Last edited: May 22, 2019

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