Statement about picture disappearance problem in Gallery app

  1. Gary C.
    OxygenOS Product Lead Staff Member Jan 2, 2020

    Gary C. , Jan 2, 2020 :
    Hi all,

    With the previous system update, the Gallery app may have compatibility issues with some devices, which may lead to the temporary disappearance of photos. We regret any inconvenience caused.

    Rest assured that all the pictures in your Gallery are still safe and sound on your device. And we have come up with a solution for this situation. Please refer to the following steps to solve this issue.
    1. Please update Gallery to the latest version in Google Play store.
    2. Normally, it will take one or two hours to recover the pictures, but may take longer if there are many images to be recovered.

    If the issue remains unresolved, please get back to us through the feedback tool in the Community app, or send an email to apps_gallery@oneplus.com. Thanks for your support!

    Never Settle

  2. Some_Random_Username
    Community Bug Hunter Jan 2, 2020

    Some_Random_Username , Jan 2, 2020 :
    May I suggest to say for which devices in particular, as well as for which update track (open beta or stable)?

    SapSet, otto2, superplus and 3 others like this.
  3. aswn
    Froyo Jan 2, 2020

    aswn , via OnePlus 7 , Jan 2, 2020 :
    Is this for people that have cloud service but turned off their synchronization? cause I keep losing access to the photos I uploaded to the cloud when I turn off sync but they're there when I turn it back on. It also downloads a low res file of the uploaded image to my device if I have it on.. which hopefully can be turned off in a future update if it is like that by design.

  4. keithgpowell
    Ice Cream Sandwich Jan 3, 2020

    keithgpowell , Jan 3, 2020 :
    @Gary C. Has this problem been caused by the changes to Google Drive , which Google informed us it would affect photos?
    I didn't understand what they were talking about, but they said photos were still safe in Drive? - or something like that?

    superplus and G_plusone like this.
  5. G_plusone
    Nougat Jan 4, 2020

    G_plusone , Jan 4, 2020 :
    This is reassuring Gary C.
    Hope all those people who lost their photos see this thread and get their photos back :)

    superplus and Bouncer71 like this.
  6. Ravi_Teja_007
    Eclair Jan 6, 2020

  7. aswn
    Froyo Jan 6, 2020

    Deactivated User likes this.
  8. Ravi_Teja_007
    Eclair Jan 6, 2020

  9. aswn
    Froyo Jan 6, 2020

    aswn , via OnePlus 7 , Jan 6, 2020 :
    I'm not one of the developers I just responded because you said you were unable to find the app in question

    Deactivated User likes this.
  10. Ravi_Teja_007
    Eclair Jan 6, 2020

    Ravi_Teja_007 , Jan 6, 2020 :
    ok thanks for your help

  11. aswn
    Froyo Jan 6, 2020

  12. Ravi_Teja_007
    Eclair Jan 6, 2020

  13. Thecouzin
    Donut Jan 6, 2020

    Thecouzin , Jan 6, 2020 :
    I'm having same issue. tried to uninstall and reinstall gallery app and still same issue. app is up to date.

    Gianmarco_Zappa likes this.
  14. Luis.Alberto
    Cupcake Jan 6, 2020

    Luis.Alberto , Jan 6, 2020 :
    I did face this problem when in vacation. This is what I did to solve the issue:

    Go to File Manager> Internal Storage>DCIM

    Create a New Folder.

    Take a pic and see that it will be save in the new folder.

    Move old pics in the new one and delete the old camera folder.

    Please note that pics don't show in the gallery but they do show if you look for them in File Manager.
    This helped me, hope it helps someone.

  15. jaya_srikanth
    Cupcake Jan 7, 2020

    jaya_srikanth , via OnePlus 6T , Jan 7, 2020 :
    In my case most of photos got disappeared and I have checked in internal storage but I didn't find any trace.

    And most interesting part is no resolution for this long


  16. #16
    keithgpowell likes this.
  17. Prince Ogaga
    Froyo Jan 8, 2020

    Prince Ogaga , Jan 8, 2020 :
    Yeap, the pictures might not show in the gallery, but if u go to the file manager and go to the folder, it's all there.. This happens to videos too..

  18. keithgpowell
    Ice Cream Sandwich Jan 8, 2020

  19. E1562857001168
    Donut Jan 10, 2020

  20. Jetskin
    Eclair Jan 10, 2020