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Strange horizontal lines flickering on display

  1. stra_gio
    Eclair Nov 5, 2019

    stra_gio , Nov 5, 2019 :
    I don't have the device. I'm waiting the replacement on Friday. I will post the voltage ASAP. I sent your walk-around about voltage through the bug report I've sent them the past days.I hope it will help them.
     
    Last edited: Nov 5, 2019

    #41
  2. T1558421455941
    Eclair Nov 5, 2019

    T1558421455941 , Nov 5, 2019 :
    Ok cool. Is there somewhere we can chat privetely? I have some questions about replacement process.
     

    #42
  3. stra_gio
    Eclair Nov 5, 2019

    stra_gio , Nov 5, 2019 :
    Check your inbox.
     

    #43
  4. RuBi0_
    Froyo Nov 6, 2019

    RuBi0_ , via OnePlus 7T Pro , Nov 6, 2019 :
    it's also around 4.4 v for me so that might be the problem
     

    #44
    stra_gio likes this.
  5. stra_gio
    Eclair Nov 6, 2019

    stra_gio , Nov 6, 2019 :
    It has to be. I can't think something else that relates with the charging.The only think I don't remember is if it happened on high battery levels or no.
     

    #45
  6. Zyrophr
    Froyo Nov 7, 2019

    Zyrophr , via OnePlus 7T Pro , Nov 7, 2019 :
    Is there a way to escalate this problem directly to OnePlus? like, maybe if there are some Community Managers that are able to report this, it could really help.

    Because if it's really a battery issue, they're going to have a hard time dealing with every customer, I won't let this pass and keep a defective unit.
     

    #46
  7. RuBi0_
    Froyo Nov 7, 2019

    RuBi0_ , via OnePlus 7T Pro , Nov 7, 2019 :
    I am in touch with an employee but he isn't replying anymore...
     

    #47
  8. Zyrophr
    Froyo Nov 7, 2019

    Zyrophr , via OnePlus 7T Pro , Nov 7, 2019 :


    RuBi0_

    I am in touch with an employee but he isn't replying anymore...​


    that's already nice.
    we don't need to rush things, maybe it's not even an issue.
    I checked my voltages and stuff, battery shows 4036,2 mAh estimated capacity once fully charged, and voltages are a bit higher than expected, but everything seems to be normal.

    We could try without having the 90Hz and the QHD resolution. it might be triggered by that, so using FHD and 60Hz might fix it.

    but, just to make sure, it needs to be reported, so let's wait!
     

    #48
  9. RuBi0_
    Froyo Nov 7, 2019

    RuBi0_ , via OnePlus 7T Pro , Nov 7, 2019 :
    of course I am trying different things maybe we can find the problem by ourselves
     

    #49
  10. Q1571337322200
    Donut Nov 7, 2019

    Q1571337322200 , Nov 7, 2019 :
    So no definitive cause or solution yet? My return period is due to expire next week so I'd prefer to have something sorted by then because if this is a widespread problem I don't want to replace for a new unit, I'd rather just have a refund and move on.

    I appreciate the input from those checking voltages but I wouldn't just rely on accubattery. Despite its name it's not all that reliable.
     

    #50
  11. Darius22574
    Eclair Nov 7, 2019

    Darius22574 , via OnePlus 7T Pro , Nov 7, 2019 :
    From another user on the forum

    ''Thank you for contacting OnePlus Customer Support.

    We are happy about your purchase of our OnePlus 7T Pro. We know the world is full of choices. Thank you for selecting OnePlus. I understand that you are experiencing an issue while charging. Do not worry, I will certainly assist you.

    I understand that you are experiencing the issue even in the replacement device. I really apologize. We are aware that some of our customers are experiencing this issue while charging. Our team has identified the cause and it will soon be fixed by an OTA update. Please do not worry, I can promise you that the OTA update is being worked on to ensure stability and will be released as soon as possible.

    I humbly request you wait for the OTA. I know this is not ideal from your point of view. We really need your support right now.
    Let us know if you are ok to wait for the OTA. ''
     

    #51
    Darioco, Zyrophr and RuBi0_ like this.
  12. m4gr01ino
    Gingerbread Nov 7, 2019

    m4gr01ino , Nov 7, 2019 :
    how do you check for the battery capacity? same problem here; faint lines on low brightness and between 80-100% while charging. unplugging and re-connecting the charger makes the lines disappear.
     

    #52
    RuBi0_ likes this.
  13. m4gr01ino
    Gingerbread Nov 7, 2019

    m4gr01ino , Nov 7, 2019 :
    would be interesting to know if this happens only with warp chargers or other chargers, too. I will switch to an older dash charger and see what happens.
     

    #53
    RuBi0_ and Zyrophr like this.
  14. Zyrophr
    Froyo Nov 7, 2019

    Zyrophr , via OnePlus 7T Pro , Nov 7, 2019 :
    use Accubattery from the PlayStore!



    that's a good idea!
     

    #54
    RuBi0_ likes this.
  15. RuBi0_
    Froyo Nov 7, 2019

    RuBi0_ , via OnePlus 7T Pro , Nov 7, 2019 :
    if that's true that's amazing.
     

    #55
  16. theshinybeast
    Marshmallow Nov 7, 2019

    theshinybeast , Nov 7, 2019 :
    Are you sure this is......legal?
    I have experienced this in my youth.
     

    #56
  17. RuBi0_
    Froyo Nov 7, 2019


    #57
    theshinybeast likes this.
  18. Zyrophr
    Froyo Nov 7, 2019

    Zyrophr , via OnePlus 7T Pro , Nov 7, 2019 :
    didn't see this.
    If they're really aware of that, it's really nice!
     

    #58
  19. dsmonteiro
    Community Consultant Community Expert Nov 8, 2019

    dsmonteiro , Nov 8, 2019 :
    That certainly explains a few things.
     

    #59
    RuBi0_ and theshinybeast like this.
  20. RuBi0_
    Froyo Nov 8, 2019


    #60
    dsmonteiro likes this.