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Strange horizontal lines flickering on display

  1. Darioco
    Cupcake Nov 8, 2019

    Darioco , Nov 8, 2019 :
    Same problem here, but if they said it is a software problem fixable with an OTA update, we don't really need to warry about it.
     

    #61
  2. Q1571337322200
    Donut Nov 8, 2019

    Q1571337322200 , Nov 8, 2019 :
    After four attempts this week I was finally able to catch the lines on camera. So I have raised a support ticket along with the video evidence. Fingers crossed for a software resolution though. However if it isn't forthcoming at least I have my ticket in before the return period expires.
     

    #62
    RuBi0_ likes this.
  3. Q1571337322200
    Donut Nov 8, 2019

    Q1571337322200 , Nov 8, 2019 :
    Just to follow up, I got a response to my ticket and it was along the same lines as mentioned earlier. They're working on it and an OTA will be available soon.
     

    #63
    RuBi0_, BenTheQ and Darioco like this.
  4. T1558421455941
    Eclair Nov 12, 2019


    #64
    Darius22574 and RuBi0_ like this.
  5. S1573616368645
    Cupcake Nov 13, 2019

    S1573616368645 , via OnePlus 7T Pro , Nov 13, 2019 :
    i have it too. 7T pro owner. i think i agree with the view that this issue is related to battery and charging because i noticed yesterday evening when i unplugged the device from dc socket and it was semi dark in the room (my device is on auto brightness and amoled colours and 90hz and dynamic resolution) but indeed, when i removed the charging plug, the horizontal lines dissapeared. strange.
    i really hope this won't be a hardware issue and please Oneplus fix it on the next ota. i love my device,i love what you do and the quality you bring, i dont wanna regret i switched sides from xiaomi (very good quality aswell)
    all the best,
    Kat
    Bucharest, Romania
     

    #65
  6. stra_gio
    Eclair Nov 13, 2019

    stra_gio , Nov 13, 2019 :
    The new device came. After I set it up the first thing to do was to charge it. No lines this time. I can't understand. If it happens on some devices, then I think
    it's a hardware issue. I will check again today. I will charge it starting from lower battery level. Like 40% to 100%
     
    Last edited: Nov 13, 2019

    #66
  7. Q1571337322200
    Donut Nov 13, 2019

    Q1571337322200 , Nov 13, 2019 :
    I found its quite difficult to intentionally replicate. But it does seem to be more obvious when charging from a lower percentage as you've said.
     

    #67
    T1558421455941 and RuBi0_ like this.
  8. stra_gio
    Eclair Nov 13, 2019

    stra_gio , Nov 13, 2019 :
    The lines are back. I charged it from 37% to 100%. When it reached 100% the lines were there.
     

    #68
    RuBi0_, S1573616368645 and Darioco like this.
  9. Renzo_Heyrman
    Cupcake Nov 13, 2019


    #69
    RuBi0_ likes this.
  10. RuBi0_
    Froyo Nov 14, 2019 at 10:43 AM


    #70
    BasharBachir likes this.
  11. Darioco
    Cupcake Nov 14, 2019 at 6:46 PM


    #71
    RuBi0_ likes this.
  12. Madhuresh
    Gingerbread Nov 15, 2019 at 7:17 PM

    Madhuresh , Nov 15, 2019 at 7:17 PM :


    Is the issue fixed after the update?
     

    #72
  13. RuBi0_
    Froyo Nov 15, 2019 at 7:28 PM


    #73
    BasharBachir and Madhuresh like this.
  14. Madhuresh
    Gingerbread Nov 15, 2019 at 7:30 PM

    Madhuresh , Nov 15, 2019 at 7:30 PM :
    Well once you get it do let me know if the bug is fixed or not because i m planning on getting 7T Pro.
     

    #74
    BasharBachir and RuBi0_ like this.
  15. RuBi0_
    Froyo Nov 15, 2019 at 7:34 PM


    #75
    BasharBachir likes this.
  16. Q1571337322200
    Donut Nov 17, 2019 at 12:07 PM


    #76
    BasharBachir likes this.
  17. Madhuresh
    Gingerbread Nov 17, 2019 at 7:51 PM


    #77
  18. Q1571337322200
    Donut Nov 17, 2019 at 11:21 PM


    #78
    RuBi0_ likes this.
  19. Darioco
    Cupcake Nov 18, 2019 at 12:57 PM

    Darioco , Nov 18, 2019 at 12:57 PM :
    I'm seriously thinking that the problem could be the charger, when I use a different one, it doesn't happen.
    Anyway, let's wait for more updates from OnePlus.
     

    #79
    Q1571337322200 likes this.
  20. RuBi0_
    Froyo Nov 18, 2019 at 4:57 PM

    RuBi0_ , Nov 18, 2019 at 4:57 PM :
    same for me still not fixed
     

    #80