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Struggles with OnePlus Customer Support - A user's tale

  1. Tobikage
    General Support Expert Award 2021 Jan 18, 2022

    Tobikage , Jan 18, 2022 :
    No more RPs ! Problem solved !:rolleyes:
     

  2. utsavgokani
    India Community Specialist Staff Member Jan 18, 2022


  3. ShreyasPatil_
    Jelly Bean Jan 18, 2022


    Tobikage and Dresa91 like this.
  4. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 18, 2022

    Dresa91 , Jan 18, 2022 :
    the status of my order changed from 'under review' to 'Shipment is being processed.'
     

  5. Bobbie63
    Nougat Jan 18, 2022

    Bobbie63 , Jan 18, 2022 :
    So I was wondering, I didn't notice what it has been before but now under payment it says PayPal. Did you see the method of payment change?
     

  6. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 18, 2022

    Dresa91 , Jan 18, 2022 :
    Yes, same here.
     

  7. ShreyasPatil_
    Jelly Bean Jan 18, 2022

    ShreyasPatil_ , Jan 18, 2022 :
    Mine is still under review. The wait continues.
    Is your order approved too?
     

  8. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 18, 2022

    Dresa91 , Jan 18, 2022 :
    oh :/
     

    Tobikage likes this.
  9. Bobbie63
    Nougat Jan 18, 2022

    Bobbie63 , Jan 18, 2022 :
    I just don't know what it said before but this might be part of the problem the orders don9get processed
     

    Tobikage and Dresa91 like this.
  10. Bobbie63
    Nougat Jan 18, 2022

    Bobbie63 , Jan 18, 2022 :
    Yes, mine got approved yesterday immediately after I contacted CS. I asked why it was under review but she didn't know. She thought maybe because it wasn't a payed order.

    Edit: what does your order say under payment if I may ask?
     

    Tobikage and Dresa91 like this.
  11. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 18, 2022

    Dresa91 , Jan 18, 2022 :
    Yeah, maybe 🤔
    My last raffle exchange did not contain free delivery, so I paid for the express delivery, which I paid with PayPal.
     

    Tobikage and Bobbie63 like this.
  12. Tobikage
    General Support Expert Award 2021 Jan 18, 2022


  13. Bobbie63
    Nougat Jan 18, 2022

    Bobbie63 , Jan 18, 2022 :
    Those were my exact thoughts also.
     

  14. Bobbie63
    Nougat Jan 18, 2022

    Bobbie63 , Jan 18, 2022 :
    You’re lucky, mine doesn’t get pass order payed since yesterday. :p

    so let’s see what happens/doesn’t happen coming days.
     

  15. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 18, 2022


  16. ShreyasPatil_
    Jelly Bean Jan 18, 2022


  17. ghostofcain
    Marshmallow Jan 18, 2022

    ghostofcain , Jan 18, 2022 :
    Is this not the same old OnePlus crappy ordering system? my Oneplus3 was still in processing for days after it was delivered.
     

    G_plusone, the_o2, Tobikage and 3 others like this.
  18. Bobbie63
    Nougat Jan 18, 2022

    Bobbie63 , Jan 18, 2022 :
    no not really unfortunately. This has to do with approval by someone after the order is made. I think nothing will happen until you contact CS to get someone to do something, else the order will stay “under review”. Someone, somewhere along the process threw up a new barrier that we don’t know off I think.
     

  19. Shailender Sharma
    Nougat Jan 18, 2022

    Shailender Sharma , Jan 18, 2022 :
    Mine got approved on the 16th, got the delivery of two products in the morning.

    That's great! Now wait for the tracking details update. 👍
     

  20. ShreyasPatil_
    Jelly Bean Jan 18, 2022

    ShreyasPatil_ , via OnePlus 9R , Jan 18, 2022 :
    Yup. It will take 3-4 days to get the order delivered after shipping.