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Struggles with OnePlus Customer Support - A user's tale Jul 28, 2020

  1. Tobikage
    General Support Expert Award 2021 Jan 18, 2022

    Tobikage , Jan 18, 2022 :
    No more RPs ! Problem solved !:rolleyes:
     
    #421
    Shailender Sharma, Starcommander and Dresa91 like this.

  2. utsavgokani
    India Community Specialist Staff Member Jan 18, 2022

    #422
    G_plusone, Shailender Sharma, Tobikage and 2 others like this.

  3. ShreyasPatil_
    Jelly Bean Jan 18, 2022

    #423
    Tobikage and Dresa91 like this.

  4. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 18, 2022

    Dresa91 , Jan 18, 2022 :
    the status of my order changed from 'under review' to 'Shipment is being processed.'
     
    #424
    Starcommander, the_o2, Shailender Sharma and 2 others like this.

  5. Bobbie63
    Nougat Jan 18, 2022

    Bobbie63 , Jan 18, 2022 :
    So I was wondering, I didn't notice what it has been before but now under payment it says PayPal. Did you see the method of payment change?
     
    #425
    Shailender Sharma, Tobikage and Dresa91 like this.

  6. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 18, 2022

    Dresa91 , Jan 18, 2022 :
    Yes, same here.
     
    #426
    Shailender Sharma, Tobikage and Bobbie63 like this.

  7. ShreyasPatil_
    Jelly Bean Jan 18, 2022

    ShreyasPatil_ , Jan 18, 2022 :
    Mine is still under review. The wait continues.
    Is your order approved too?
     
    #427
    Shailender Sharma, Tobikage and Dresa91 like this.

  8. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 18, 2022

    Dresa91 , Jan 18, 2022 :
    oh :/
     
    #428
    Tobikage likes this.

  9. Bobbie63
    Nougat Jan 18, 2022

    Bobbie63 , Jan 18, 2022 :
    I just don't know what it said before but this might be part of the problem the orders don9get processed
     
    #429
    Tobikage and Dresa91 like this.

  10. Bobbie63
    Nougat Jan 18, 2022

    Bobbie63 , Jan 18, 2022 :
    Yes, mine got approved yesterday immediately after I contacted CS. I asked why it was under review but she didn't know. She thought maybe because it wasn't a payed order.

    Edit: what does your order say under payment if I may ask?
     
    #430
    Tobikage and Dresa91 like this.

  11. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 18, 2022

    Dresa91 , Jan 18, 2022 :
    Yeah, maybe 🤔
    My last raffle exchange did not contain free delivery, so I paid for the express delivery, which I paid with PayPal.
     
    #431
    Tobikage and Bobbie63 like this.

  12. Tobikage
    General Support Expert Award 2021 Jan 18, 2022

    #432
    Starcommander, the_o2, Dresa91 and 1 other person like this.

  13. Bobbie63
    Nougat Jan 18, 2022

    Bobbie63 , Jan 18, 2022 :
    Those were my exact thoughts also.
     
    #433
    Shailender Sharma, Dresa91 and Tobikage like this.

  14. Bobbie63
    Nougat Jan 18, 2022

    Bobbie63 , Jan 18, 2022 :
    You’re lucky, mine doesn’t get pass order payed since yesterday. :p

    so let’s see what happens/doesn’t happen coming days.
     
    #434
    Shailender Sharma, Tobikage and Dresa91 like this.

  15. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 18, 2022

    #435
    Shailender Sharma, Bobbie63 and Tobikage like this.

  16. ShreyasPatil_
    Jelly Bean Jan 18, 2022

    #436
    Tobikage, Shailender Sharma, Dresa91 and 1 other person like this.

  17. ghostofcain
    Marshmallow Jan 18, 2022

    ghostofcain , Jan 18, 2022 :
    Is this not the same old OnePlus crappy ordering system? my Oneplus3 was still in processing for days after it was delivered.
     
    #437
    G_plusone, the_o2, Tobikage and 3 others like this.

  18. Bobbie63
    Nougat Jan 18, 2022

    Bobbie63 , Jan 18, 2022 :
    no not really unfortunately. This has to do with approval by someone after the order is made. I think nothing will happen until you contact CS to get someone to do something, else the order will stay “under review”. Someone, somewhere along the process threw up a new barrier that we don’t know off I think.
     
    #438
    ghostofcain, Tobikage, Shailender Sharma and 1 other person like this.

  19. Shailender Sharma
    Nougat Jan 18, 2022

    Shailender Sharma , Jan 18, 2022 :
    Mine got approved on the 16th, got the delivery of two products in the morning.

    That's great! Now wait for the tracking details update. 👍
     
    #439
    Tobikage, Dresa91, ShreyasPatil_ and 1 other person like this.

  20. ShreyasPatil_
    Jelly Bean Jan 18, 2022

    ShreyasPatil_ , via OnePlus 9R , Jan 18, 2022 :
    Yup. It will take 3-4 days to get the order delivered after shipping.
     
    #440
    Bobbie63, Tobikage, Dresa91 and 1 other person like this.

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