4
OxygenOS Stuck on boot screen. Help Needed.

  1. jamesbond13
    Eclair Jan 26, 2017

    jamesbond13 , Jan 26, 2017 :
    I just opened my 3T box, set it up and updated the Android. I think something went wrong and it got stuck in the boot process. It now only shows the oneplus logo and powered by android screen.

    I cant even get into the recovery mode.

    Please help how to get the stock ROM back on when i cant even boot into the recovery mode. Thanks.
     

    #1
  2. Constantinos2003
    Cupcake Jan 26, 2017


    #2
  3. jamesbond13
    Eclair Jan 26, 2017


    #3
  4. jamesbond13
    Eclair Jan 26, 2017

    jamesbond13 , Jan 26, 2017 :
    It just wont go into the recovery mode. if i hold the power and the volume button down, it just reboots and gets stuck at the same place. nothing else happens.
     

    #4
  5. Constantinos2003
    Cupcake Jan 26, 2017

    Constantinos2003 , Jan 26, 2017 :
    i don't know contact thr company the will help for sure
     

    #5
  6. Bartnl
    Lollipop Jan 26, 2017

    Bartnl , Jan 26, 2017 :
    And if you try power+volume up?
    This will bring you in fastboot mode and from there you can try to go into recovery (+ and - volume to select, power button to enter)
     

    #6
  7. dab5155
    Cupcake Jan 26, 2017


    #7
  8. jamesbond13
    Eclair Jan 26, 2017

    jamesbond13 , Jan 26, 2017 :
    Hi, thanks for the link. So i read the thread and it says that the OP was not able to go into TWRP and installed the wrong ROM or something.

    I am currently not able to go into the recovery also. Was this the same thing that happened to you? Did you fix it via the thread you posted? Thanks.
     

    #8
  9. Achintya.
    Honeycomb Jan 26, 2017

    Achintya. , Jan 26, 2017 :
    If you can't fix it, and it's within the warranty period. Then you can return it, get a refund or get a new device altogether
     

    #9
  10. Praty_28
    Jelly Bean Jan 26, 2017

    Praty_28 , Jan 26, 2017 :
    that method will fix your device no matter where you are stuck... just follow all the steps and you will have a working device at end Good luck!
     

    #10
  11. jamesbond13
    Eclair Jan 26, 2017

    jamesbond13 , Jan 26, 2017 :
    Hi, thanks. That is what i was thinking. Just one question, if i return the phone now, will i get back the full amount? Do i have to pay for shipping? I'll just buy a new set.
     

    #11
  12. Achintya.
    Honeycomb Jan 26, 2017

    Attached Files:


    #12
  13. jamesbond13
    Eclair Jan 26, 2017

    jamesbond13 , Jan 26, 2017 :
    its been one day... :(
     

    #13
  14. Achintya.
    Honeycomb Jan 26, 2017


    #14
  15. DavidAJohn
    Cupcake Jan 27, 2017

    DavidAJohn , Jan 27, 2017 :
    I've had the same problem and in my experience, you can get into the fastboot menu but choosing 'Recovery Mode' from there gives you the same problem - it just gets you stuck on the OnePlus logo screen, the same as if you've powered on the phone holding power and vol down.

    It's as if the recovery image has either been damaged as well or is just inaccessible.
     

    #15
  16. Bartnl
    Lollipop Jan 27, 2017

    Bartnl , Jan 27, 2017 :
    But you can get in fastboot mode by that and flash standard recovery back.
    From there you can or try to start up or do a factory reset
     

    #16
  17. Bartnl
    Lollipop Jan 27, 2017

    Bartnl , Jan 27, 2017 :
    Don't think they will buy that as the phone is " not working" anymore.
    Open a service ticket within your account and they will fix it for you.
    Or go into fastboot, flash the standard recovery and you will be able to boot into recovery again. From there do a factory reset.
     

    #17
  18. Avinash ommi
    Cupcake Jan 27, 2017


    #18
  19. dab5155
    Cupcake Jan 27, 2017

    dab5155 , Jan 27, 2017 :
    Yes, same thing. I was unable to get into recovery. All I did was install the drivers and the application that was provided in the link. Run through the provided steps and I was good to go. Once I got the steps right I was back to out of the box condition within 30-45 minutes. Much quicker than sending for a replacement.
     

    #19
  20. G_Dred_Mark_yszS
    Cupcake Jan 28, 2017

    G_Dred_Mark_yszS , Jan 28, 2017 :
    guys help pls, my op3t only opens in recovery mode, i can't start up my phone, is downloading and installing the lastest os version from oneplus.net will fix my phone?
     

    #20