Sudden Crack on Back of 7T via OnePlus 7T

  1. jRob8T
    Cupcake Sep 18, 2020

    jRob8T , via OnePlus 7T , Sep 18, 2020 :
    Hello All,

    I've had my Oneplus 7T for 4 months now. Love it to death. Always keep rubber bumper case on my clean Blue 7T. However, out of nowhere I have a cracked along the back of my once pristine 7T. Never dropped phone nor has it endured any impact of any kind. I do not have a protection plan.

    Has anyone else in the ONEPLUS Community experienced this?


  2. Vicky_cbe
    KitKat Sep 18, 2020

  3. Y1572177533166
    Froyo Sep 18, 2020

    Y1572177533166 , Sep 18, 2020 :
    could be the case was pressing against the back glass hard and even a small force could result in a crack though this is very unlikely


  4. #4
    Auristic likes this.

  5. #5
  6. Goku_SuperSaiyan
    Ice Cream Sandwich Sep 18, 2020

    Auristic and Liehjan like this.
  7. MMoo7
    Froyo Sep 18, 2020

  8. jRob8T
    Cupcake Sep 18, 2020

    jRob8T , via OnePlus 7T , Sep 18, 2020 :
    That's exactly what I'd like to know. I see there has been a few other instances of this happening

  9. Vicky_cbe
    KitKat Sep 18, 2020

    Vicky_cbe , via OnePlus 7T , Sep 18, 2020 :
    I'm using the same supcase on my silver 7t. If it's a quality issue then OnePlus needs to address it. And yes I've seen a few posts with the same issues on same place of crack.

  10. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Sep 18, 2020

    Liehjan , Sep 18, 2020 :
    The replacement is cheap, get it replaced in a authorized service center...

    Auristic and Caoimhín like this.
  11. C1577266773227
    Cupcake Dec 27, 2020

    C1577266773227 , Dec 27, 2020 :

    The same thing has happened to me, well to my 7T 😆.
    Only I dropped mine, & I didn't have a measly, cheap case (not saying OP did, neither by any means). I paid 50$ for mine, it's the one they recommended with my purchasing the phone. (They as in T-Mobile not 1+).

    I,ve dropped my phone so many times without an iota of damage, even a couple of times with the case off. Nasty drops, too. This time I was merely sitting at my coffee table texting with the phone between my legs & I was pretty sleepy due to exams (that's why I dropped it) & it landed flat on it's back really easy, I take off the case and I was surprised. My case is a two piece so there's 2 cases essentially for optimal protection for both sides. I can see this possibly happening with the case that comes with the phone, but even w/ that one I dropped it a few times & nothing.

    Im thinking the back is glued on basically having the glass & the phone flush with one another (if there wasn't any glue) so the glass took the damage due to the phone's dropping by? This makes sense why OP, who had not dropped his phone (and my case & his case are different in everyway, so it can't be the cases problem)
    Last edited: Dec 27, 2020

    Assistant Head Moderator Assistant Head Moderator Dec 27, 2020

    OALEXANDER , Dec 27, 2020 :
    Has this been fixed now, since the thread is few months old and been bumped. I hope you had accidental protection plan to cover the minimise the cost for repair and service.

  13. Bhaveee
    Honeycomb Dec 27, 2020


  14. #14
  15. MohanParmar
    Gingerbread Dec 28, 2020

  16. Apoorva1702
    Eclair Dec 30, 2020

  17. SoorajMurtadak
    Gingerbread Dec 31, 2020

  18. SRD.
    Lollipop Dec 31, 2020

  19. Samuelr15
    Gingerbread Dec 31, 2020

  20. Samuelr15
    Gingerbread Jan 1, 2021