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sudden silent

  1. Goldeneyes78
    Eclair Jun 21, 2018

    Goldeneyes78 , Jun 21, 2018 :
    Hi everyone

    I had a problem last week after last two updates( I'm now on 5.1.8) the problem is,
    when I'm on any video chat the sound working fine till about 10min then phone become silent and I can't here the people talking to me. Actually the sound comes only from ear speaker and even if I open YouTube or anything after that situation; the sound only from ear speaker. I have to restart the phone for the speaker work.
    Also I found another bar for increase decrease sound level which is not exist in normal working speaker, became 4 bars. check the picture for sound level bars.
    anyone have same problem or just me and how I can solve it please without restart phone.
    thank you
    View attachment 799618
     

    #1
  2. the_o2
    OnePlus 9 Series Expert Community Expert Jun 22, 2018

    the_o2 , Jun 22, 2018 :
    try this

    1. Turn the phone off(unplug the charger if charging).
    2. Hold Power and Volume Down
    3. English (or pick any language that you want)
    4. Wipe data & cache
    5. Wipe cache (it's doesn't delete your personal data)
    6. Yes
    7. Reboot.

    if the problem still occurs then report here
    https://forums.oneplus.com/feedback
     

    #2
    Goldeneyes78 likes this.