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suddenly switching off by itself.

  1. ABHINANDAN GUMAJI Cupcake May 25, 2017

    ABHINANDAN GUMAJI, May 25, 2017 :
    while in a call, gets switched off suddenly by itself and then reboots in the next second. please suggest solution for this.
     

    #1
  2. _DEDSEC_ Jelly Bean May 25, 2017

    _DEDSEC_, May 25, 2017 :
    Classic, clear cache from recovery, and from settings. And, factory reset or formate it. Should you still have the issue, flash a stock rom from One Plus.NET and use the search function next time.
     

    #2
    varma246 and Yash Bhardwaj like this.
  3. Redfairy Cupcake Aug 10, 2018


    #3
  4. K1533891004623 Cupcake Aug 10, 2018


    #4
  5. G_Fede_Tirach_fQmM Cupcake Aug 10, 2018

    G_Fede_Tirach_fQmM, Aug 10, 2018 :
    hi,i have had this issue a couple of months ago, i did this and it worked until Yesterday...i already flashed to 5.04,Made a caché/data wipe but i keep getting this annpying problem..
     

    #5
  6. Shashank H Honeycomb Aug 10, 2018

    Shashank H, Aug 10, 2018 :
    after the update our motherboard got destroyed it's a defect in motherboard clearing cache from the recovery or from phone setting will not help
     

    #6
  7. izzykasha KitKat Aug 10, 2018

    izzykasha, Aug 10, 2018 :
    1. Power off phone.
    2. Power on phone whilst holding down the volume down button (this takes slightly longer to react than you would expect and after the initial splash screen goes blank for a slightly un-nerving amount of time. But just wait).
    3. Enter the PIN/Password you use to unlock the phone when prompted.
    4. Choose a language.
    5. Choose "Wipe data and cache" (don't worry this is only a path to a submenu, it won't delete your data).
    6. Choose "Wipe cache" (IMPORTANT - MAKE SURE YOU DON'T TAP ERASE EVERYTHING).
    7. It will confirm that you have selected clear cache and ask you to say YES.
    8. When it says success choose "Reboot",
     

    #7
  8. izzykasha KitKat Aug 10, 2018

    izzykasha, Aug 10, 2018 :
    updates do not destroy motherboards but if you have some proof please provide it
     

    #8
  9. Shashank H Honeycomb Aug 10, 2018

    Shashank H, Aug 10, 2018 :
    that's what i have noticed after updating my phone and some others users were also saying

    i had updated my phone to 8.0.0 since then it is taking 10 seconds to power on and getting freeze randomly
     

    #9
  10. izzykasha KitKat Aug 10, 2018

    izzykasha, Aug 10, 2018 :
    have you raised a bug report with the oneplus bug hunters?
     

    #10
  11. Shashank H Honeycomb Aug 10, 2018

    Shashank H, Aug 10, 2018 :
    i even had a factory reset after the update but the problem wasn't solved it was working perfect before the update
     

    #11
  12. Shashank H Honeycomb Aug 10, 2018

    Shashank H, Aug 10, 2018 :
    i have sent them log and they told me it's a defect in my motherboard likewise in other phones too
     

    #12
    izzykasha likes this.
  13. G_Fede_Tirach_fQmM Cupcake Aug 10, 2018

    G_Fede_Tirach_fQmM, Aug 10, 2018 :
    actually...they can...i am a cellphones technician( i fix phones hahaha) and we have killed many boards while updating them...its not common but it happends...
     

    #13
    izzykasha likes this.
  14. izzykasha KitKat Aug 10, 2018

    izzykasha, Aug 10, 2018 :
    interesting have you flashed a previous rom to prove to them it's the software causing this, with proof you can push this forward
     

    #14
  15. izzykasha KitKat Aug 10, 2018

    izzykasha, Aug 10, 2018 :
    yep read the message above this, proof is key, I think here the point is the OOS is slowing the phone so does falshing a previous rom prove oneplus wrong?
     

    #15
  16. Shashank H Honeycomb Aug 10, 2018

    Shashank H, Aug 10, 2018 :
    i didn't flash anything but it's a defect in motherboard and the update causing it
     

    #16
  17. izzykasha KitKat Aug 10, 2018

    izzykasha, Aug 10, 2018 :
    what I am saying is if you now flash a previous version of OOS you could prove to oneplus the issue doesn't exist in the previous versions hecn proving they have issues with the latest version on your phone which will make then listen!
     

    #17
  18. Shashank H Honeycomb Aug 10, 2018

    Shashank H, Aug 10, 2018 :
    i don't care about it now
     

    #18
  19. izzykasha KitKat Aug 10, 2018

    izzykasha, Aug 10, 2018 :
    thanks for wasting my time then lol
     

    #19
  20. Shashank H Honeycomb Aug 10, 2018