2
Support ticket creation fails

  1. pi3point142
    Ice Cream Sandwich Jul 17, 2014

    pi3point142 , Jul 17, 2014 :
    I'm trying to submit a Customer Service support ticket but it always comes back with error "OH.. Something Wrong With Your Form". Tried all combinations.

    Is there something wrong with OnePlus's support web page.

    Using a PC, Win7 and Firefox.

    @Martin @Carl @Jerry @David S. I don't really want to tag you guys, but there's no other means to communicate with OnePlus directly but here on this forum if your support system doesn't work.

    Edit: It's the next day now, during China working hours, and still no response from OnePlus. Customer service is a big disappointment.

    Edit: FIXED: thanks to member dna for telling me that they've finally fixed their website. No one from OnePlus contacted me though. OK, forget-about-it, it's sorted, so moving on.
     
    Last edited: Jul 18, 2014

    #1
    carboncopied and SunSunKu like this.
  2. highopay
    Donut Jul 17, 2014


    #2
  3. pi3point142
    Ice Cream Sandwich Jul 17, 2014

    pi3point142 , Jul 17, 2014 :
    I read a few posts before about problems with the support page, but for it still to be failing isn't too good.
     
    Last edited: Jul 17, 2014

    #3
  4. kenselkirk
    Cupcake Jul 17, 2014


    #4
  5. ystokar
    Cupcake Jul 17, 2014


    #5
  6. pi3point142
    Ice Cream Sandwich Jul 17, 2014

    Last edited: Jul 17, 2014

    #6
  7. Bullboxxer
    Donut Jul 17, 2014


    #7
  8. kenselkirk
    Cupcake Jul 17, 2014

    kenselkirk , Jul 17, 2014 :
    I eventually got it to work...

    Deleted cookies, logged back in....

    I got it to add to my cart, but it would not ship to my address(uk)...

    I clicked on the flag at the bottom showing the usa flag, changed it to uk & it worked...

    Sooo happy right now!
     

    #8
    Bullboxxer likes this.
  9. Bullboxxer
    Donut Jul 17, 2014

    Bullboxxer , Jul 17, 2014 :
    I am Happy for you, too!
    But did not work for me :(
     

    #9
  10. pi3point142
    Ice Cream Sandwich Jul 18, 2014

    pi3point142 , Jul 18, 2014 :
    If you have an online business only, you have to make sure that your online methods of communications between customers and the business is working and regarded as a top priority and importance. Can and should be doing better by now, it's kind of inexcusable.
     
    Last edited: Jul 18, 2014

    #10
  11. pi3point142
    Ice Cream Sandwich Jul 18, 2014

    pi3point142 , Jul 18, 2014 :
    Tried again to submit a customer support ticket 12 hours later, still does not work.

    This is a subsequent test:
    CustomerSupportFail.jpg
     
    Last edited: Jul 18, 2014

    #11
  12. pi3point142
    Ice Cream Sandwich Jul 18, 2014


    #12
  13. happyhippy
    Ice Cream Sandwich Jul 18, 2014

    happyhippy , Jul 18, 2014 :
    Yep all I want to do is change the shipping address. But they want a imei number.. Can't have that until I get the phone..
     

    #13
  14. VillageId10t
    Honeycomb Jul 18, 2014

    VillageId10t , Jul 18, 2014 :
    The vicious cycle continues...
     

    #14
  15. pi3point142
    Ice Cream Sandwich Jul 18, 2014


    #15
  16. ckteng95
    Donut Jul 18, 2014


    #16
  17. RedlRoots
    Gingerbread Jul 18, 2014


    #17
  18. VillageId10t
    Honeycomb Jul 18, 2014

    VillageId10t , Jul 18, 2014 :
    And it isn't even because of a Twitter/Facebook invite giveaway!
     

    #18
  19. pi3point142
    Ice Cream Sandwich Jul 18, 2014

    pi3point142 , Jul 18, 2014 :
    servers OK, website is up, but it just doesn't work properly.

    The support page also forces you to enter fields when you don't necessarily have the information.
     

    #19
  20. riptide_wave
    Froyo Jul 18, 2014


    #20
    happyhippy likes this.