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SURAT KEPADA ONEPLUS INDONESIA

  1. JIA.KH
    Eclair Dec 7, 2015

    JIA.KH , Dec 7, 2015 :
    Just buy Oneplus One
    I got my Oneplus One on Saturday, 05 Desember 2015
    As usual, we'll test sound (speaker), camera and keyboard.
    Sound/Speaker is ok, Camera is ok.
    The problem is on the screen of the device..
    We open message for test the keyboard, i try to type qwertyuiop, asdfghjkl, zxcvbnm.
    But when i type some letter ("U J N"), it can't be type.

    So i tried using Swiftkey Keyboard, the result remains the same
    And then i search google about the problem/troubleshoot, it said we need to update
    So i had updated via Setting>About, the problem remains the same.

    Knowable SwiftKey Keyboard can be set to undock.
    So i undock the keyboard, I tried to pull them into the middle and i tried to type
    Still i can't type U J N.
    And later, i drag the keyboard to the top, it can type U J N.

    So it can be concluded that the problem is not from the keyboard or bugs.
    But the problem that some areas of the screen device can not respond properly.
    I need help from my leaders oneplus or Team Oneplus, can replace the new Oneplus One for me (Not defect one).

    How sad, that we paid for the device that defect from the beginning so i hope can get the new Oneplus One. I don't want the defect one. Thank you.
    @Shinta H @Mike @GoldenBoyRB @Carl

    Baru beli oneplus one
    Terima Oneplus One pada 5 Desember 2015
    Seperti biasa, kita ngetest sound, camera dan keyboard.
    Sound ok, camera ok.
    Masalahnya di screennya..
    Pas kita buka message, coba ngetik huruf "U J N" tidak dapat di ketik
    Aq mencoba gunakan swiftkey keyboard, hasilnya tetap sama.
    Aq mencari tau di internet google mengenai masalah screen.
    Katanya mungkin harus update.
    Uda saya update melalui setting>about, hasil tetap sama.

    Dapat diketahui swiftkey keyboard dapat di setting jd undock.
    Setelah undock, saya mencoba tarik keyboard tersebut ke tengah.
    Hasilnya tetap tidak dapat ngetik U J N.
    Setelah itu, saya tarik keyboard itu ke atas, ternyata bisa ketik U J N.

    Berarti dapat disimpulkan masalah tersebut bukan dikeyboard or bug.
    Tapi masalah device tersebut beberapa area screen tersebut tidak dapat respon dengan baik.
    Saya mohon bantuannya dari pimpinan oneplus dapat mengantikan saya oneplus one yang bukan cacat pabrik.
    Alangkah sedihnya, kita bayar jutaan tetapi produk yang di dapat dari awal sudah seperti itu (defect )

    @Shinta H @Carl @Mike @GoldenBoyRB
     
    Last edited by a moderator: Dec 7, 2015

    #1
    Tobikage likes this.
  2. Tobikage
    Nougat Dec 7, 2015

    Tobikage , Dec 7, 2015 :
    Google Translate says....


    @JIA.KH
    https://forums.oneplus.net/forums/indonesia-support/

    EDIT : NVM.. apparently he ain't getting any help there.
     
    Last edited: Dec 7, 2015

    #2
    Papao and sXe like this.
  3. JIA.KH
    Eclair Dec 7, 2015


    #3
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  4. iPusak Gaoq™
    Jelly Bean Dec 7, 2015

    iPusak Gaoq™ , Dec 7, 2015 :
    Cuba install 'yet another multitouch test' dari playstore...testkan touch screen pastu ambik screenshot & post d sini...
     

    #4
    Papao and Tobikage like this.
  5. Tobikage
    Nougat Dec 7, 2015

    Tobikage , Dec 7, 2015 :
    Please edit your post in English so we can all understand. :)
     

    #5
    Papao likes this.
  6. iPusak Gaoq™
    Jelly Bean Dec 7, 2015

    iPusak Gaoq™ , Dec 7, 2015 :
    He got problem with his devices touch screen where he can't type letter 'u' 'j' and 'n' on his keyboard...
     

    #6
    Papao and Tobikage like this.
  7. Tobikage
    Nougat Dec 7, 2015

    Tobikage , Dec 7, 2015 :
    Those are in one line.....so a touchscreen test like you suggested will probably just prove that it's a hardware issue which it probably is I'm guessing.

    I dunno what support system they have in Indonesia.....so just wanted to know if he tried returning it or if they have service centers in Indonesia and he isn't getting support there....or he didn't get any replies to his support ticket.,

    MOD's will ask him to post in English or move it to the regional forum anyway....so better he translates it to English so people read it and not Google Translate it :p
     

    #7
    Papao and sXe like this.
  8. iPusak Gaoq™
    Jelly Bean Dec 7, 2015

    iPusak Gaoq™ , Dec 7, 2015 :
    he haven't call any customer support yet but yes he need to test the touch screen 1st using the apps I stated above...
     

    #8
    Papao and Tobikage like this.
  9. sXe
    Ice Cream Sandwich Dec 7, 2015

    sXe , Dec 7, 2015 :
    If you put in landscape and it works, its usually hardware. If it doesn't, its more than likely a software issue.
     

    #9
    Papao and Tobikage like this.
  10. JIA.KH
    Eclair Dec 7, 2015

    JIA.KH , Dec 7, 2015 :
    Just buy Oneplus One
    I got my Oneplus One on Saturday, 05 Desember 2015
    As usual, we'll test sound (speaker), camera and keyboard.
    Sound/Speaker is ok, Camera is ok.
    The problem is on the screen of the device..
    We open message for test the keyboard, i try to type qwertyuiop, asdfghjkl, zxcvbnm.
    But when i type some letter ("U J N"), it can't be type.

    So i tried using Swiftkey Keyboard, the result remains the same
    And then i search google about the problem/troubleshoot, it said we need to update
    So i had updated via Setting>About, the problem remains the same.

    Knowable SwiftKey Keyboard can be set to undock.
    So i undock the keyboard, I tried to pull them into the middle and i tried to type
    Still i can't type U J N.
    And later, i drag the keyboard to the top, it can type U J N.

    So it can be concluded that the problem is not from the keyboard or bugs.
    But the problem that some areas of the screen device can not respond properly.
    I need help from my leaders oneplus or Team Oneplus, can replace the new Oneplus One for me (Not defect one).

    How sad, that we paid for the device that defect from the beginning so i hope can get the new Oneplus One. I don't want the defect one. Thank you.
    @Shinta H @Mike @GoldenBoyRB @Carl
     

    #10
    Papao likes this.
  11. JIA.KH
    Eclair Dec 7, 2015


    #11
    Hermanto.liu and Papao like this.
  12. JIA.KH
    Eclair Dec 7, 2015

    JIA.KH , Dec 7, 2015 :
    @sXe landscape to the side top on left hand & the bottom on right hand no problem.
    but landscape top on right hand & the bottom on left hand got problem (some letter like A S D going wrong)
     

    #12
    Papao likes this.
  13. Tobikage
    Nougat Dec 7, 2015

    Tobikage , Dec 7, 2015 :
    Do you have local service centers in Indonesia or you have to open a ticket and ship it to OnePlus for repairs ?
     

    #13
    Papao likes this.
  14. sXe
    Ice Cream Sandwich Dec 7, 2015

    sXe , Dec 7, 2015 :
    That sounds like you have a dead spot on your display. My iPod was the same way. If you just got it 2 days ago, I understand that you would want a replacement.
     

    #14
    Papao and Tobikage like this.
  15. JIA.KH
    Eclair Dec 7, 2015

    JIA.KH , Dec 7, 2015 :
    @hkagashe i don't think that where i lived got service center. i want to contact oneplus support to get more information but no one response. i just got my device 2 days ago.
    i contact oneplus on Saturday, 05 december 2015 also. i can understand saturday and sunday is weekend so no one reply. but until now i still got no reply from support

    @sXe Yes. i got that problem. thats why i want a replacement not repair one.
    i don't know what to do now. huhhh....
     

    #15
    Papao and Tobikage like this.
  16. sXe
    Ice Cream Sandwich Dec 7, 2015

    sXe , Dec 7, 2015 :
    PM @Adam Krisko with your ticket number and what's going on. Maybe he can further assist you. Good luck.
     

    #16
    Papao and Tobikage like this.
  17. Tobikage
    Nougat Dec 7, 2015

    Tobikage , Dec 7, 2015 :
    Okay. I would wait for a couple of days more. Not the fastest response times here.

    Wait for a response till Friday at most.Otherwise you can update here in this thread and Moderators will help you escalate the issue.
     

    #17
    Papao and sXe like this.
  18. JIA.KH
    Eclair Dec 7, 2015

    JIA.KH , Dec 7, 2015 :
    @sXe & @hkagashe I hope they can help me. The feeling when you got a defect device from the beginning is so annoyed & frustrated.
     

    #18
    Tobikage and sXe like this.
  19. Shinta H
    Community Manager Dec 7, 2015

    Shinta H , Dec 7, 2015 :
    Hi, kamu pembelian lewat Lazada ya? bisa langsung hubungi Lazada untuk ini bisa email ke mereka terlebih dahulu dengan cc ke email saya. akan saya pm email saya. thank you :)
     

    #19
    sXe and Tobikage like this.
  20. JIA.KH
    Eclair Dec 7, 2015

    JIA.KH , Dec 7, 2015 :
    Ya, saya pembelian melalui lazada indonesia. mohon bantuannya. terima kasih.
     

    #20
    Papao likes this.