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System Lag

  1. E1571515895822
    Cupcake Jan 27, 2020

    E1571515895822 , Jan 27, 2020 :
    Facing serious issue of system lag.
    When we unlock the phone it shows the display but when we try to touch it doesn't works.
    It takes around 3sec to settle down and then it works.
    I also try clearing all cache .
    Also reboot my phone but still facing the same issue.
    It also lags while answering a call or opening contact information.
    Last time when my phone crashed the only option was to reboot the phone.
    And phone also heat up while normal use.
    And when I visit the service center the answer i get is that "Sir we will install the software again please take your backup"

    Need permanent fix for this phone.
    After spending 33,000₹ this is not I was expecting.


    Sanket Deshmukh
    [Personal Details Removed]
     
    Last edited by a moderator: Jan 27, 2020

    #1
  2. Secondbushome
    Gingerbread Jan 27, 2020

    Secondbushome , via OnePlus Community App , Jan 27, 2020 :
    Try a factory reset. If that doesn't resolve it, then it could be a hardware issue. That is definitely not the normal performance of the phone. Often enough, it is malware causing issues like that.
     

    #2
  3. akks
    Jelly Bean Jan 27, 2020

    akks , Jan 27, 2020 :
    This is an international forum for customers just like you, and not OnePlus customer support. Don't share your phone number and personal details here
     

    #3
    OALEXANDER likes this.
  4. logesjiiva
    Eclair Jan 27, 2020


    #4
  5. king464667
    Cupcake Jan 27, 2020


    #5
    jimmy700us likes this.
  6. saagarp96
    Cupcake Jan 27, 2020


    #6
    jimmy700us likes this.
  7. Secondbushome
    Gingerbread Jan 28, 2020


    #7
  8. saagarp96
    Cupcake Jan 28, 2020

    saagarp96 , Jan 28, 2020 :
    all apps are from play store and device has been scanned multiple times , malware is not the issue here
     

    #8
  9. Secondbushome
    Gingerbread Jan 28, 2020

    Secondbushome , via OnePlus 7 Pro , Jan 28, 2020 :
    Or it could be the apps on your phones. Unless the OS lags on all phones, it is often something installed that is causing it. You're better off troubleshooting than waiting for OnePlus to look into something that effects a handful of users, likely more to do with poorly optimized apps. Just because you downloaded it from the Play Store doesn't mean an app will run well on your phone.

    Even a popular app like Nova Launcher can cause lag which currently exists as an Android 10 gesture navigation bug.
     

    #9
  10. saagarp96
    Cupcake Jan 28, 2020

    saagarp96 , Jan 28, 2020 :
    dude evrythin here is legit and solid , hoq come a phone gets laggy with safe and secure app from playstore it doesnt make any sense its somethin else tht causin it
     

    #10
  11. saagarp96
    Cupcake Jan 28, 2020

    saagarp96 , Jan 28, 2020 :
    when i restart it somehow becomes smooth but over there is somethin else causing it , need a legit fix
     

    #11
  12. Secondbushome
    Gingerbread Jan 28, 2020

    Secondbushome , via OnePlus Community App , Jan 28, 2020 :


    saagarp96

    dude evrythin here is legit and solid , hoq come a phone gets laggy with safe and secure app from playstore it doesnt make any sense its somethin else tht causin it​


    I just stated that not all apps from the Play Store are going to run well, or are even safe and secure for that matter. There's actually quite a bit of trash in the Play Store that can cause phones to crash or lag. It is an inherent drawback of using Android phones.

    And yes exactly, what you described is VERY telling that it is an app causing your issues. If it was lag inherent to the OS, you would experience it from the moment your phone restarts.
     

    #12
  13. saagarp96
    Cupcake Jan 28, 2020

    saagarp96 , Jan 28, 2020 :


    Secondbushome

    I just stated that not all apps from the Play Store are going to run well, or are even safe and secure for that matter. There's actually quite a bit of trash in the Play Store that can cause phones to crash or lag. It is an inherent drawback of using Android phones.[/QU
    my ram is normlly free around 1.7 or 8 1.8 gb even though there nothin in the recent apps still it is consuming 6 gb in bg is it normal or a problem?​
     

    #13
  14. Secondbushome
    Gingerbread Jan 28, 2020

    Secondbushome , via OnePlus Community App , Jan 28, 2020 :
    Usually that's normal in the way Android uses as much RAM as it can access to optimize it's system. However, you should still check to see what apps are using the memory. Just because an app gets closed, it might still run in the background as a process and cause issues.
     

    #14
  15. logesjiiva
    Eclair Jan 29, 2020


    #15
  16. N1580303343476
    Cupcake Jan 29, 2020

  17. N1580303343476
    Cupcake Jan 29, 2020


    #17
  18. N1580303343476
    Cupcake Jan 29, 2020


    #18