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System update for OnePlus TV Q1 and Q1 Pro [V1.10.0T2001090305]

  1. Venky61
    OnePlus TV Expert Community Expert Jun 25, 2020

    Venky61 , Jun 25, 2020 :
    Due to the Covid Situation the response time has also increased a lot. Do share your complaint details with me via a personal message. I will try to escalate.
    PS: I am no sir.. Call me venky :)
     

  2. Saurav_Mahato
    Donut Jun 25, 2020

    Saurav_Mahato , via OnePlus 6T , Jun 25, 2020 :
    Om i have sent you personally message my problem please try to help me soon
     

  3. Saurav_Mahato
    Donut Jun 25, 2020

    Saurav_Mahato , via OnePlus 6T , Jun 25, 2020 :
    Venky have u got the personal message as u said to personal message you n inform u about my problem. Please help me fast
     

  4. Venky61
    OnePlus TV Expert Community Expert Jun 25, 2020

    Venky61 , Jun 25, 2020 :
    Yes I received your message. Will provide all the help I can but please understand that it will take time.
     

  5. Saurav_Mahato
    Donut Jun 25, 2020

    Saurav_Mahato , via OnePlus 6T , Jun 25, 2020 :
    Ok u understand but in my home every one is worried about the tv . Since i purchase it every thing is good expected the software issue. Whenever power cuts agan same issue every time has to change source input
     

  6. KundanDhumal
    Cupcake Jun 27, 2020

  7. Ibadp1
    Eclair Jun 27, 2020


  8. Catherine W.
    OnePlus TV Software Engineer Staff Member Jun 28, 2020

    Catherine W. , Jun 28, 2020 :
    Please check the stats for nerds of youtube to see the speed of the network connection directly with the youtube server, the Internet speed must be faster than youtube connection speed then it will steam smoothly.
     

  9. Catherine W.
    OnePlus TV Software Engineer Staff Member Jun 28, 2020

    Catherine W. , Jun 28, 2020 :
    Please upload the log when you face this issue next time and share your serial number we will check the log and find the root cause of the issue.
    How to upload the log:
    enter Settings< More Settings< About< Feedback.
    How to get Serial Number:
    enter Settings< More Settings< About< Status< Serial Number.
     


  10. Venky61
    OnePlus TV Expert Community Expert Jul 10, 2020

    Venky61 , Jul 10, 2020 :
    Can you elaborate what issue exactly?
     

  11. B1572364758334
    Cupcake Jul 15, 2020

    B1572364758334 , Jul 15, 2020 :
    Hi

    Off late I have realised that at times my remote stops functioning, than I have to impair it through connect app and than face challenge in pairing it again, after trying multiple times it gets paired.

    My tv is OnePlus Q1
     

  12. F_Sahith_Kotthurthi_PKtd
    Cupcake Dec 17, 2020

    F_Sahith_Kotthurthi_PKtd , Dec 17, 2020 :
    After updating oneplus q1 some of the high quality formats such as Dolby vision and Dolby atmos and dtsx file formats on external storage are not working. which formats are previously worked are now showing format not supported.
     

  13. Venky61
    OnePlus TV Expert Community Expert Dec 18, 2020

    Venky61 , Dec 18, 2020 :
    Which version were you on previously and which version you are on at present?
     

  14. DadaraoPahare
    Cupcake Apr 20, 2021


  15. Venky61
    OnePlus TV Expert Community Expert Apr 20, 2021

    Venky61 , Apr 20, 2021 :
    Screen casting option will be on your phone. Open that option and the TV will be visible to select.
     

  16. Yash Pratap Singh.
    KitKat Apr 20, 2021

    Yash Pratap Singh. , Apr 20, 2021 :
    You can cast from phone by using the Connect App. Go to profile - cast

    And you can also chromecast from laptop/PC by clicking on the three dots on top right and selecting cast
     

  17. DadaraoPahare
    Cupcake Apr 20, 2021


  18. Yash Pratap Singh.
    KitKat Apr 20, 2021


  19. Venky61
    OnePlus TV Expert Community Expert Apr 20, 2021