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System update for OnePlus TV Q1 and Q1 Pro [V1.8.0T1911211115]

  1. ManishSoni07
    Gingerbread Dec 25, 2019


    #81
  2. Catherine W.
    OnePlus TV Software Engineer Staff Member Dec 25, 2019

    Catherine W. , Dec 25, 2019 :
    Sorry for the problem troubles you,some users face same issue and we are striving to fix it,thanks for your feedback.
     

    #82
    manishsoni17 likes this.
  3. ManishSoni07
    Gingerbread Dec 25, 2019


    #83
  4. Catherine W.
    OnePlus TV Software Engineer Staff Member Dec 25, 2019

    Catherine W. , Dec 25, 2019 :
    Is it app update or system update?
     

    #84
  5. dinnuoneplus
    Cupcake Dec 25, 2019


    #85
  6. Catherine W.
    OnePlus TV Software Engineer Staff Member Dec 26, 2019

    Catherine W. , Dec 26, 2019 :
    Thanks for your suggestion,the team is aware of the seriousness and have been making efforts to it.
     

    #86
  7. Catherine W.
    OnePlus TV Software Engineer Staff Member Dec 26, 2019

    Catherine W. , Dec 26, 2019 :
    Hello,dinnuoneplus
    Did you solve your problem?If not,could you tell the operations when you cast your phone?
     

    #87
  8. Catherine W.
    OnePlus TV Software Engineer Staff Member Dec 26, 2019

    Catherine W. , Dec 26, 2019 :
    Hello,manishsoni17
    Could you tell me these information?
    (1) Did video work normally when audio disappeared?
    (2) Is it the TV or the box that turns off automatically?
     

    #88
  9. ManishSoni07
    Gingerbread Dec 26, 2019

    ManishSoni07 , via OnePlus 6 Mirror Black , Dec 26, 2019 :


    Catherine W.

    Hello,manishsoni17
    Could you tell me these information?
    (1) Did video work normally when audio disappeared?
    (2) Is it the TV or the box that turns off automatically?​


    video works normally and tv turns off automatically.
     
    Last edited: Dec 26, 2019

    #89
  10. Catherine W.
    OnePlus TV Software Engineer Staff Member Dec 26, 2019

    Catherine W. , Dec 26, 2019 :
    There should be relevant options to disable automatic sleep/turn off action in the menu of the set top box, you can find and disable it, generally similar to
    (1) Sleep OFF/30 minutes/1 hour
    (2) Standby OFF/30 minutes/1 hour
    (3) Auto Standby OFF/30 minutes/1 hour
    After doing this then check whether the problem exists.Thank you.
     

    #90
    Venky61 likes this.
  11. ManishSoni07
    Gingerbread Dec 27, 2019

    ManishSoni07 , via OnePlus 6 Mirror Black , Dec 27, 2019 :
    Your trick is not working. TV always turns off while I start it with my airtel xstream box. it takes two or three chance to start.
     

    #91
    Venky61 likes this.
  12. ManishSoni07
    Gingerbread Dec 27, 2019

    ManishSoni07 , via OnePlus 6 Mirror Black , Dec 27, 2019 :
    Whenever I try to start my tv with airtel xstream box it should be Turns off once or twice automatcally and then I have to restart it again and often you should manage something better for this issue.
     

    #92
  13. sharadksingh
    Honeycomb Dec 27, 2019


    #93
  14. Catherine W.
    OnePlus TV Software Engineer Staff Member Dec 27, 2019

    Catherine W. , Dec 27, 2019 :
    Is it TV or the airtel xstream box turn off ?
    Can you capture a video of the problem to me?
     

    #94
  15. ManishSoni07
    Gingerbread Dec 27, 2019


    #95
  16. dinnuoneplus
    Cupcake Dec 28, 2019

    dinnuoneplus , via OnePlus 5 , Dec 28, 2019 :
    hello, wow.. what a surprise screen casting is working now.. what's the trick??
     

    #96
  17. ManishSoni07
    Gingerbread Dec 28, 2019


    #97
  18. sharadksingh
    Honeycomb Dec 29, 2019


    #98
    Venky61 likes this.
  19. Randy L.
    OnePlus TV Software Engineer Staff Member Dec 30, 2019

    Randy L. , Dec 30, 2019 :
    hi @sharadksingh
    Did you find headphones on your TV?
    You need to put the headset into discoverable mode,like:

    Press and hold the power button for about 4 seconds (prompt "power on" and don't let go "), until" wait for the connection "prompt tone" appears and the white light enters the fast flashing state.
     

    #99
    sharadksingh likes this.
  20. sharadksingh
    Honeycomb Dec 30, 2019

    sharadksingh , via OnePlus 5T , Dec 30, 2019 :
    resolved the issue.