6
Working 'Thank you for your feedback' random pop-up

  1. alexoldman
    Eclair May 22, 2019

    alexoldman , May 22, 2019 :
    Hi guys,

    I've been noticing recently (on both the 6T and now on the 7 Pro as well) that every now and again, regardless of the screen I'm at, I randomly get a pop-up in the middle of the screen saying "Thank you for the feedback" while the screen flickers for about 2 or 3 seconds, and then it disappears. I guess this is most likely caused by something I have installed or some configuration.

    Anyone else having this? Someone has identified the cause?

    Thanks all in advance.
     
    Last edited: May 25, 2019

    #1
  2. drl431
    Marshmallow May 23, 2019

    drl431 , May 23, 2019 :
    Hi, that does seem like something from an app you've installed on both phones.
    I don't seem to have that app...
     

    #2
    buntycubal likes this.
  3. ferdz
    Donut May 23, 2019

    ferdz , May 23, 2019 :
    This is happening to my OnePlus 6 too. It's very annoying especially when I'm watching videos. It pop ups and flickers for few seconds and then goes away. Any solution will be greatly appreciated.
     

    #3
    alexoldman likes this.
  4. adamajball
    Cupcake May 23, 2019

    adamajball , May 23, 2019 :
    This has started happening on my OP5 as well. Please let me know of any solutions for the problem!
     

    #4
    alexoldman likes this.
  5. alexoldman
    Eclair May 23, 2019

    alexoldman , May 23, 2019 :
    That's what I think, but I can't identify what it is :S
     

    #5
  6. Malli
    Cupcake May 23, 2019


    #6
  7. Gav_W86
    Starting Point Expert Community Expert May 23, 2019

    Gav_W86 , May 23, 2019 :
    Doesn't sound like anything OOS related. Can any of you get a screenshot of it?
     

    #7
  8. ferdz
    Donut May 23, 2019


    #8
    alexoldman likes this.
  9. ferdz
    Donut May 23, 2019

    ferdz , May 23, 2019 :
    1558609652190.jpg

    1558609558367.jpg

    1558609558392.jpg

    Here are the screenshots from my OnePlus 6. Happened seconds ago.
     

    #9
    alexoldman likes this.
  10. Gav_W86
    Starting Point Expert Community Expert May 23, 2019


    #10
    buntycubal likes this.
  11. ferdz
    Donut May 24, 2019

    ferdz , May 24, 2019 :
    I tried this and it didn't work. My guess is it's at the OS level. Even if im not opening/using OnePlus Community app, it still appeared. Also even if I'm not connected to internet, pop up still appears.
     

    #11
  12. drl431
    Marshmallow May 24, 2019

    drl431 , May 24, 2019 :
    If the OS was doing this, I can imagine the uproar in the community forum.
     

    #12
    buntycubal and alexoldman like this.
  13. Malli
    Cupcake May 24, 2019

    Malli , May 24, 2019 :
    I've provided some screenshots too, hopefully they show how the background flickers rapidly when it happens to me. (flickering between dark and light).

    The phone is still usable while the message is present.

    1558695968176.jpg

    1558695968217.jpg

    1558695968250.jpg
     

    #13
    alexoldman likes this.
  14. alexoldman
    Eclair May 24, 2019

    alexoldman , May 24, 2019 :
    Thankfully it didn't happen to me since I've posted the thread ([e]1f64f[/e]) but this is exactly it. It has to be some configuration or app or system app in the background...
     

    #14
    ferdz likes this.
  15. Gav_W86
    Starting Point Expert Community Expert May 24, 2019

    Gav_W86 , May 24, 2019 :
    try:
    Boot the phone into recovery mode and clear the cache.
    1. Power off phone.
    2. Power on phone whilst holding down the volume down button (this takes slightly longer to react than you would expect and after the initial splash screen goes blank for a slightly un-nerving amount of time. But just wait).
    3. Enter the PIN/Password you use to unlock the phone when prompted.
    4. Choose a language.
    5. Choose "Wipe data and cache" (don't worry this is only a path to a submenu, it won't delete your data).
    6. Choose "Wipe cache" (IMPORTANT - MAKE SURE YOU DON'T TAP ERASE EVERYTHING).
    7. It will confirm that you have selected clear cache and ask you to say YES.
    8. When it says success choose "Reboot"
     

    #15
    buntycubal likes this.
  16. ferdz
    Donut May 25, 2019

    ferdz , May 25, 2019 :
    Did the Recovery Mode Cache wipe but unfortunately issue still persist. Thanks though.
     

    #16
  17. stark2991_PL
    KitKat May 25, 2019


    #17
  18. pereiraru
    Cupcake May 25, 2019

    pereiraru , May 25, 2019 :
    Also facing the same. random, different apps, one plus 7 provon latest firmware.
     

    #18
  19. Larschrskatt
    Cupcake May 27, 2019


    #19
    ferdz likes this.
  20. Gav_W86
    Starting Point Expert Community Expert May 28, 2019


    #20
    buntycubal likes this.